All Customer articles – Page 95
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NewsCoronavirus: Consumer confidence stabilises after early-April crash
Consumer confidence has stabilised after crashing at the start of the coronavirus crisis, although experts have refused to rule out a further slump to record lows.
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NewsUnilever boss: Coronavirus to spark ‘inflection point’ for ecommerce
The boss of consumer goods giant Unilever has warned that the coronavirus crisis will spark an “inflection point” for online food shopping.
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Retail VoiceAmbient commerce: the future of sensory shopping?
Post-lockdown, how can non-essential retailers win back consumers in-store? DLA Piper’s Chloe Forster and Robyn Palmer believe ambient commerce is one answer – but it comes with some veritable risks
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AnalysisAnalysis: Eight coronavirus consumer trends that are here to stay
Coronavirus and social distancing are having a dramatic impact on consumer behaviour, but what trends will remain once the lockdown is lifted?
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NewsBooths launches click and collect to help customers during pandemic
Family-run food retailer Booths has launched a next-day click-and-collect service to help customers better access groceries during the coronavirus pandemic.
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NewsAldi launches first online grocery service delivering food parcels
Discounter Aldi has made its first foray into the online grocery market, offering food parcels on its website for vulnerable customers during the coronavirus pandemic.
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NewsRetail suffers miserable March as coronavirus sparks record sales slump
Retail sales went into a tailspin in March as the country entered lockdown in response to the coronavirus outbreak.
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Retail VoiceNow is the time to inspire the at-home consumer
With large swathes of consumers now social distancing and self-isolating at home, many are turning to digital channels for information, inspiration and escapism.
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OpinionOpinion: A call for retail collaboration to feed the shielded during coronavirus
I know each and every retailer and their teams have been working as hard as they can since the Covid-19 pandemic took hold in the UK.
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AnalysisData: Grocery stock levels stabilise but some unavailabilities grow
The huge efforts by the UK grocers and their suppliers are helping to bring out-of-stock levels under control, but there is still work to do. The latest data from Edge by Ascential shows unavailabilities across some categories increased over the past week and disparities between the ability of supermarkets to respond.
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NewsConsumer confidence drastically decreased due to coronavirus
New research for the middle of March shows a drastic drop in consumer confidence due to the coronavirus pandemic.
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NewsAsda and M&S launch contactless volunteer shopping cards
Asda and Marks & Spencer have launched pre-paid cards to help older, vulnerable and self-isolating customers have their shopping picked up by volunteers.
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OpinionOpinion: Coronavirus outbreak will drive investment in new directions
The coronavirus outbreak is first and foremost a human tragedy that will have a profound impact on the global economy.
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NewsCoronavirus: Shoppers move online at ‘phenomenal’ rate during lockdown
Consumers are switching to online shopping at a “phenomenal” rate during the coronavirus lockdown, new research has revealed.
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NewsCoronavirus stockpiling sees grocery sales rocket beyond Christmas spend
Supermarket sales growth for March was the biggest on record as nervous consumers stockpiled groceries as the UK went into lockdown to contain coronavirus pandemic.
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NewsConsumer confidence takes a hit as coronavirus fears heighten
Consumer confidence dropped by two points this month as the effects of the coronavirus pandemic began to take hold.
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AnalysisData: How online demand has changed since coronavirus lockdown
As Next and TK Maxx suspend online operations, the latest data shows the UK’s online spending habits have shifted since the coronavirus lockdown began and are now skewed towards essential provisions and the home, garden and electricals categories.
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NewsUK government teams up with supermarkets to target vulnerable customers
Supermarkets will be provided access to government databases to help prioritise deliveries to elderly and vulnerable customers.
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AnalysisData: Grocery out-of-stocks surge tenfold as bulk-buying intensifies
Figures from Edge by Ascential demonstrate the unprecedented demand that UK grocers have faced over the past month, as shopper behaviour has moved from top-up shopping to bulk-buying and stockpiling. This has led to high levels of out-of-stocks across ambient grocery, soap and household essentials.