All Customer articles – Page 98
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OpinionOpinion: Don’t drown your sorrows, there are lessons to learn from pubs
As another retailer collapses into administration, this time 140-year-old department store business Beales, perhaps store chains can learn lessons from another industry that has been through the mill.
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AnalysisLush's Mark Constantine: The retail rebel fighting climate change before Greta was born
As a journalist, you get a fleeting glimpse into the life of a retail CEO when trying to carve out a time to sit down and interview them.
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Retail VoiceOperations 2.0 is coming – are retailers ready?
As collaboration between human workers and intelligent technology ramps up, Cognizant explores how retailers can reimagine their operations in 2020.
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NewsShop Direct rebrands to The Very Group as it prepares for new phase of growth
Online giant Shop Direct has formally rebranded as The Very Group today as it prepares for the next stage of its transformation.
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AnalysisAnalysis: Department store Darwinism – how the fittest thrive
Department stores have suffered a dismal few years. Once-loved names such as Debenhams and House of Fraser are in the emergency room after their administrations and profits have evaporated at bellwether John Lewis.
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OpinionOpinion: The 2010s, the decade when retailers started to listen
The last decade saw many famous retailers go out of business. Names that we grew up with are no longer with us.
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Retail VoiceHow retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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NewsDebenhams recruits former BA exec as chief marketing officer
Debenhams has snapped up former British Airways executive Abigail Comber to helm its marketing division.
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NewsHarrods sets up permanent residence in China
Harrods is set to open its first store in China in 2020 amid growing customer demand.
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Retail VoiceWhat consumers want from delivery in 2020
Convenience and control will be the dominant delivery trends next year, with time-pressed consumers more likely to spend with retailers who are able to meet these needs.
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Retail VoiceCustomer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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NewsClimate crisis makes little impact to Christmas spending
Consumer spending over the festive period is hardly impacted by environmental issues such as climate change, according to a new shopper survey.
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GalleryIn pictures: Game opens biggest Belong arena in House of Fraser
Game and Belong gaming arenas have joined forces with House of Fraser to open the UK’s biggest in-store gaming experience inside the department store on Oxford Street.
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OpinionLeader: Retail’s star can’t only shine at Christmas
In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.
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Retail VoiceData: a brand’s most important toolkit
Valitor explains how retailers can stay ahead of the game by leveraging data to understand real customer personas.
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Retail VoiceFour ways digital will enhance the store of the future
After attending Cisco’s Experience the Future of Retail event in Leeds, Retail Week details four ways technology can drive the store to the next level.
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NewsData: Shoppers spent £2bn on Christmas gifts during Black Friday
The struggling UK retail sector may not get the Christmas sales boost it desires, as new research shows many customers did the majority of their festive shopping during the Black Friday sales.
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InterviewInterview: What Missguided’s boss learnt from ‘self-inflicted’ mistakes
After a difficult two years, Missguided is starting to see progress as its EBITDA swings back into the black. Boss Nitin Passi talks to Retail Week about the tough year Missguided has been through, the lessons he learnt and why stores in the UK are a no-go
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AnalysisIn pictures: Six retailers nailing the Christmas experience
From breathtaking windows to immersive in-store experiences, Retail Week rounds up the retailers giving shoppers the ultimate Christmas experience.
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Retail VoiceUnderstanding the customer mindset online
Conversity’s Sarah Cameron explains how retailers need to combine personalisation with real-time data to appear more human online.