All Customer articles – Page 98
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GalleryIn pictures: Game opens biggest Belong arena in House of Fraser
Game and Belong gaming arenas have joined forces with House of Fraser to open the UK’s biggest in-store gaming experience inside the department store on Oxford Street.
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OpinionLeader: Retail’s star can’t only shine at Christmas
In a few days, the tumult of Christmas trading will be over. The short time before the January Sales kick off – in-store at least – brings a chance to reflect on the retail year gone by.
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Retail VoiceData: a brand’s most important toolkit
Valitor explains how retailers can stay ahead of the game by leveraging data to understand real customer personas.
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Retail VoiceFour ways digital will enhance the store of the future
After attending Cisco’s Experience the Future of Retail event in Leeds, Retail Week details four ways technology can drive the store to the next level.
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NewsData: Shoppers spent £2bn on Christmas gifts during Black Friday
The struggling UK retail sector may not get the Christmas sales boost it desires, as new research shows many customers did the majority of their festive shopping during the Black Friday sales.
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InterviewInterview: What Missguided’s boss learnt from ‘self-inflicted’ mistakes
After a difficult two years, Missguided is starting to see progress as its EBITDA swings back into the black. Boss Nitin Passi talks to Retail Week about the tough year Missguided has been through, the lessons he learnt and why stores in the UK are a no-go
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AnalysisIn pictures: Six retailers nailing the Christmas experience
From breathtaking windows to immersive in-store experiences, Retail Week rounds up the retailers giving shoppers the ultimate Christmas experience.
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Retail VoiceUnderstanding the customer mindset online
Conversity’s Sarah Cameron explains how retailers need to combine personalisation with real-time data to appear more human online.
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Retail VoiceThree new rules to stay relevant
EY’s Silvia Rindone explains the new principles retailers need to be adhering to in order to get ahead in the changeable retail landscape.
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AnalysisThe demise of demographics: why age is just a number
To deliver an outstanding customer experience, retailers need to move beyond basic demographics to understand how people behave when they shop, according to a major new Retail Week report.
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Retail VoiceCustomer experience: five ways it will change in 2020
As we approach a new decade, the world is primed for change.
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NewsJohn Lewis launches two DnaNudge pop-ups in London
John Lewis has launched two pop-ups with DNA testing start-up DnaNudge in London, as the retailer looks to help customers make “healthier choices”.
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Retail VoiceHow to use payment solutions to increase consumer loyalty
Andy Harding, managing director of Openpay, explains how retailers can tap into customers’ desires for more transparent payment solutions in order to grow consumer trust and loyalty, and increase responsible spending.
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AnalysisSeven trends that will define Christmas and set the tone for 2020
Christmas 2019 will be unique for many reasons: a December election, Brexit looming and growing concern over the climate crisis. But what consumer behaviour trends will impact how people shop this Christmas and define retail in 2020? Retail Week investigates.
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OpinionOpinion: The retail trends you need to know to survive another decade
You might be counting down the selling days left in 2019, but those of us in the trend forecasting world are looking ahead to the next decade and what’s in store for retailers who want to be playing the same game this time next year, and the years after that.
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OpinionMove of the Week: Asos’ ‘ferociously intelligent’ chief growth officer
Asos’ decision to hire its first chief growth officer has sparked debate about what the job entails and why the business needs one now.
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VideoFrasers Schmasers – will Sports Direct rebrand make any difference?
As Sports Direct unveils plans for a group rebrand to Frasers, retail adviser Richard Hyman and Retail Week head of content Grace Bowden discuss whether a new name will have any impact on how the business is perceived by brands or shoppers.
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OpinionBlack Friday: The scientific reasons not to jump on the bandwagon
Should your business run a Black Friday Sale? Science says no, according to behavioural strategist Dan Thwaites.
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AnalysisAnalysis: How woke is Victoria’s Secret?
Victoria’s Secret’s cancellation of its formerly ratings-topping fashion show and plunging profits are the latest evidence that the brand is losing touch with contemporary consumers. Can it ever regain relevance?
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AnalysisAnalysis: Why has Asos hired a chief growth officer?
Asos has snapped up its first chief growth officer, also the first in a series of executive hires to bolster its leadership team.