All Customer articles – Page 99
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Retail VoiceThree new rules to stay relevant
EY’s Silvia Rindone explains the new principles retailers need to be adhering to in order to get ahead in the changeable retail landscape.
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AnalysisThe demise of demographics: why age is just a number
To deliver an outstanding customer experience, retailers need to move beyond basic demographics to understand how people behave when they shop, according to a major new Retail Week report.
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Retail VoiceCustomer experience: five ways it will change in 2020
As we approach a new decade, the world is primed for change.
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NewsJohn Lewis launches two DnaNudge pop-ups in London
John Lewis has launched two pop-ups with DNA testing start-up DnaNudge in London, as the retailer looks to help customers make “healthier choices”.
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Retail VoiceHow to use payment solutions to increase consumer loyalty
Andy Harding, managing director of Openpay, explains how retailers can tap into customers’ desires for more transparent payment solutions in order to grow consumer trust and loyalty, and increase responsible spending.
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AnalysisSeven trends that will define Christmas and set the tone for 2020
Christmas 2019 will be unique for many reasons: a December election, Brexit looming and growing concern over the climate crisis. But what consumer behaviour trends will impact how people shop this Christmas and define retail in 2020? Retail Week investigates.
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OpinionOpinion: The retail trends you need to know to survive another decade
You might be counting down the selling days left in 2019, but those of us in the trend forecasting world are looking ahead to the next decade and what’s in store for retailers who want to be playing the same game this time next year, and the years after that.
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VideoFrasers Schmasers – will Sports Direct rebrand make any difference?
As Sports Direct unveils plans for a group rebrand to Frasers, retail adviser Richard Hyman and Retail Week head of content Grace Bowden discuss whether a new name will have any impact on how the business is perceived by brands or shoppers.
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OpinionMove of the Week: Asos’ ‘ferociously intelligent’ chief growth officer
Asos’ decision to hire its first chief growth officer has sparked debate about what the job entails and why the business needs one now.
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OpinionBlack Friday: The scientific reasons not to jump on the bandwagon
Should your business run a Black Friday Sale? Science says no, according to behavioural strategist Dan Thwaites.
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AnalysisAnalysis: How woke is Victoria’s Secret?
Victoria’s Secret’s cancellation of its formerly ratings-topping fashion show and plunging profits are the latest evidence that the brand is losing touch with contemporary consumers. Can it ever regain relevance?
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AnalysisAnalysis: Why has Asos hired a chief growth officer?
Asos has snapped up its first chief growth officer, also the first in a series of executive hires to bolster its leadership team.
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OpinionOpinion: Experiential retail is key to store success in the digital era
It is no secret that traditional ‘bricks and mortar’ retailers have come under intense pressure in the digital era.
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Retail VoiceUpskilling staff is retailers’ top priority
As shopping habits and consumer expectations change, Aptos asks retailers how they are planning for the store of the future.
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AnalysisAnalysis: Kylie Cosmetics – has Coty paid $600m for 170 million Instagram followers?
Global beauty company Coty acquired a 51% stake in celebrity superstar Kylie Jenner’s cosmetics company for a cool $600m this week.
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AnalysisCracker or turkey? The verdict on retail’s Christmas ads
From Edgar the Excitable Dragon to Kevin the Carrot’s musical extravaganza, two advertising agency bosses give their verdicts on who has won retail’s Christmas ad battle.
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VideoWatch: M&S unveils second Christmas advert
M&S has launched its second Christmas advert following “great customer and colleague response” to its first ‘Go Jumpers’ advert.
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NewsCurrys PC World unveils customer testing initiative
Currys PC World has launched an initiative to test the best tech on the market with the help of its customers.
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Retail VoiceCustomers are a disruptive force in retail, so disrupt back
Buying behaviour has changed. Oli Freestone, head of institute at Capita, discusses some of the big shifts and what they mean for retailers looking to win market share.
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Retail VoiceSix ways retailers can thrive on disruption
Retail businesses have always had to deal with flux, but the disruptive nature of change today demands new approaches