All Customer articles – Page 103
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Future LeadersListen: ‘Diversity is a tick-box, inclusivity is a behaviour’
Google marketing director shines a spotlight on intersectionality and imposter syndrome in this third instalment of Retail Week’s podcast
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NewsReiss sales soar as investment pays off
Fashion retailer Reiss has reported a surge in first-half sales.
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Retail VoiceHow to make shopping experiences more accessible
Ahead of the Autism Hour 2019 campaign, the National Autistic Society explains the simple steps stores can take to help more autistic people go shopping
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OpinionRetailers must abandon one-size-fits-all discounting
Barely 10 years ago, consumers were delighted with twice-yearly, end-of-season Sales. Fast-forward to today and there seems to be a never-ending cycle of price reductions – ever-earlier seasonal Sales, continuous ‘promos’, discounting disguised as loyalty programmes, Black Friday, Cyber Monday… the list goes on.
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Retail VoiceManaging your online presence in the feedback economy
Online reputation management company Reputation.com explains why focusing on feedback could help boost a retailer’s standing both on and offline
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NewsBrits spend £4bn stockpiling for no-deal Brexit
British households have spent £4bn stockpiling goods in preparation for a potential no-deal Brexit in October.
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AnalysisAnalysis: Should retailers follow Amazon and sell ads on their websites?
Amazon has amassed a £10bn-a-year business from letting brands advertise on its website. Should other retailers follow suit?
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OpinionOpinion: Stores can beat online by avoiding the tyranny of choice
The gloomy Danish philosopher Kierkegaard found much of life to be painful, but it can be assumed he would have harboured a particular ennui for online shopping.
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NewsDixons Carphone launches ‘world-first’ AR experience
Dixons Carphone has integrated an augmented reality experience into the Currys PC World website – previously only available on an app – in what the retailer describes as a “world-first”.
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NewsBoots pilots language interpretation service
Boots is piloting an on-demand language interpretation service for non-English speaking pharmacy patients.
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NewsFat Face snaps up Drapers editor for marketing role
Lifestyle retailer Fat Face has poached the editor of Drapers to take up a new marketing and communications director role.
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AnalysisAnalysis: How will the launch of 5G benefit retailers?
All the big UK telecoms firms have revealed the launch dates of their 5G networks to great fanfare, but what does it mean for retail?
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Retail VoiceThe case for seamless, not soulless, store experiences
Retail influencer Natalie Berg examines the rise of the experiential store and why customer experience is fast becoming the new currency in retail
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OpinionOpinion: How retailers can win in the age of convenience
UK retail sales experienced their “worst June on record” according to the British Retail Consortium. Small surprise then that retailers and brands are testing and trialling new ways to drive growth.
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AnalysisAnalysis: Seven ways retail is going back to the future
Retail is undergoing a technological revolution with AI, VR, robots and blockchain being trialled and tested throughout the industry. But retailers are increasingly revisiting old-school shopkeeping tactics to win customers and increase sales. Retail Week looks at seven ways that retailers are going back to the future.
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AnalysisCoping with the ‘rent of online’ – customer acquisition costs
Bricks-and-mortar retailers may lament rent and business rates, but etailers have their own overheads: customer acquisition costs – and they are spiralling. George MacDonald investigates how they are coping with this digital overhead.
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AnalysisAnalysis: The winning strategy for the store of tomorrow
Competitive pressures faced by today’s retailers have forced a reimagining of the store in order to appeal to more demanding consumers.
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NewsShop Direct poaches Boots exec for trading director role
Shop Direct has snapped up Boots own-brand boss Guy Farmer to helm the etail group’s trading division.
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NewsWayfair set to open first UK pop-up showroom
Wayfair is opening a bricks-and-mortar pop-up store for one day to showcase its online offerings and give customers a sneak-peek at its Christmas 2019 range.
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AnalysisAnalysis: Six stores that Amazon can’t touch
Amazon may appear to be an unstoppable retail juggernaut steamrollering everything in its path, but there are some stores it still cannot touch because of their unique propositions.