All Customer articles – Page 103
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AnalysisThomas Cook collapse – what it means for high streets
The liquidation of Thomas Cook is a disaster for 150,000 holidaymakers and the travel agent’s 22,000 staff, including 9,000 in the UK.
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GalleryIn pictures: Topshop launches immersive sensory experience
As high street retailers continue to struggle with decreasing footfall, Topshop has launched an immersive experience to encourage customers to do more than just stop to look at its window displays.
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OpinionOpinion: Next gets that the future of ecommerce is stores
To be relevant in retail today, you have to acknowledge that stores are no longer purely about selling.
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GalleryIn pictures: Oxfam opens first ‘superstore’
Oxfam has opened its first superstore in Oxford – the same location where the original Oxfam shop opened its doors over 70 years ago in 1948.
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Retail VoiceWhy soft skills are the future of the frontline retail workforce
Continuing on from lessons learned at Retail Week Live, Freeformers maintains the importance of the human element of the future of retail
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NewsH&M launches music partnership to reward ‘loyal fans’
H&M has launched a music partnership to help boost the profile of independent musicians while rewarding its loyal customers with exclusive events.
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NewsPrimark aims to boost sales with more food and drink formats
Primark is set to roll out more stores featuring food, drink and beauty treatments following the success of its Birmingham mega-store that opened earlier this year.
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AnalysisAnalysis: Why is the east end of Oxford Street still so grotty?
What looked like a renaissance for the east end of Oxford Street appears to have stalled, but what are the prospects for a revival?
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Retail VoiceRetailers, meet the future of mobile marketing
Forget SMS and email, a new Google-backed business messaging platform is set to shake up mobile marketing as we know it
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Retail VoiceDisruptive marketing is the key to retail growth
Customer-centred marketing strategies can greatly impact growth, says Andrew Carlisle, MD of retail consulting at Accenture. Retailers might want to follow suit
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Analysis
Almost half of retailers desperate to fill data roles
Business leaders are looking for expertise outside of their organisations to support ongoing data strategies
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AnalysisGender stereotypes in advertising: how not to fall foul of the new rules
The Advertising Standards Authority recently banned two ads under new rules to prevent depictions of harmful gender stereotypes. What should retailers take heed of to make sure they don’t fall foul of the regulations?
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Future LeadersListen: ‘Diversity is a tick-box, inclusivity is a behaviour’
Google marketing director shines a spotlight on intersectionality and imposter syndrome in this third instalment of Retail Week’s podcast
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NewsReiss sales soar as investment pays off
Fashion retailer Reiss has reported a surge in first-half sales.
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Retail VoiceHow to make shopping experiences more accessible
Ahead of the Autism Hour 2019 campaign, the National Autistic Society explains the simple steps stores can take to help more autistic people go shopping
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OpinionRetailers must abandon one-size-fits-all discounting
Barely 10 years ago, consumers were delighted with twice-yearly, end-of-season Sales. Fast-forward to today and there seems to be a never-ending cycle of price reductions – ever-earlier seasonal Sales, continuous ‘promos’, discounting disguised as loyalty programmes, Black Friday, Cyber Monday… the list goes on.
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Retail VoiceManaging your online presence in the feedback economy
Online reputation management company Reputation.com explains why focusing on feedback could help boost a retailer’s standing both on and offline
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NewsBrits spend £4bn stockpiling for no-deal Brexit
British households have spent £4bn stockpiling goods in preparation for a potential no-deal Brexit in October.
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AnalysisAnalysis: Should retailers follow Amazon and sell ads on their websites?
Amazon has amassed a £10bn-a-year business from letting brands advertise on its website. Should other retailers follow suit?
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OpinionOpinion: Stores can beat online by avoiding the tyranny of choice
The gloomy Danish philosopher Kierkegaard found much of life to be painful, but it can be assumed he would have harboured a particular ennui for online shopping.
