All Customer articles – Page 105
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AnalysisFive ways retailers are solving the returns problem
As retailers continue to battle with serial returners and ‘wardrobers’ – people who wear something once then send it back – Retail Week looks at five ways retailers are trying to solve the returns problem
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Retail VoiceAverting apocalypse: digital stores are retail’s future
Retail influencer Natalie Berg offers her take on why the high street isn’t dead – it’s just crying out for digital transformation in the form of frictionless checkout, hyper-personalisation and more.
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OpinionAre Laura Ashley and French Connection due a revival?
Urban Outfitters’ collaborations with Laura Ashley and French Connection have filled the fashion pages of the broadsheets and glossy mags alike.
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NewsTotal retail advertising spend fell in 2018
The total amount spent on advertising by UK retailers fell to £1.2bn in 2018, despite total spend across all sectors rising by 6.3% during the year.
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OpinionOpinion: Nine reasons why you are not really a digital retailer
In all the retail digital transformations I’ve been involved in over the past two decades, a simple truth has emerged.
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NewsKlarna rolls out 'buy now, pay later' to stores
Klarna has unveiled plans to extend its ‘buy now, pay later’ scheme to in-store payments.
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NewsThe Hut Group snaps ups luxury hotel chain
The Hut Group has acquired boutique hotel group Eclectic Hotels in a bid to drive exposure of its beauty and wellbeing brands.
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OpinionOpinion: From lacklustre loyalty to mesmerising membership
Loyalty programmes have had a bad press of late. More and more customers have come to see them as uneven exchanges of information.
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AnalysisHow Sainsbury's Coupe plans to accelerate performance
Despite being overshadowed by the CMA’s decision to block its planned merger with Asda, Sainsbury’s chief executive Mike Coupe insisted at today’s results that the future is still bright. We take a look at his plans to move the grocer forward.
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OpinionOpinion: Consumers want the human touch, not touchscreens
If you’ve been watching TV of late, you’ll likely have seen the Microsoft AI advert where an actor makes ambitious claims about “ay-aah”.
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Retail VoiceTwo easy ways to make product returns profitable
Traditionally an area of loss for retailers, product returns can instead become an opportunity to increase revenue and customer satisfaction.
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AnalysisAnalysis: How will AI impact your job?
AI is predicted to transform how retailers operate. We delve into how it will impact the major functions within retail.
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NewsWyevale replaces loyalty points with instant discount
Garden centre retailer Wyevale has changed its loyalty scheme to replace points with an instant discount every time a member shops with it.
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Retail VoiceHow retailers are evolving into ‘intelligent enterprises’
The retail c-suite is focused on automation strategies to drive customer experience and increase operational efficiency, a recent survey has found.
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Retail VoiceFive retail trends that are driving better CX
What lies in store for the future of retail customer experience (CX)? Genesys gives a rundown of the top five trends that should be part of every director’s strategy.
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NewsAldi trials its first ever self-service checkouts
Discount grocer Aldi has launched a trial of its first ever self-service checkout tills at one of its stores.
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VideoWatch: Will Lush's social media blackout bath-bomb?
This week the team delve into Lush’s divisive decision to axe its social media accounts across Twitter, Facebook and Instagram in a bid to stop “fighting with algorithms”.
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AnalysisWatch: A look back at retail’s most iconic adverts
With the news last week that Marks & Spencer has revived its ‘this is not just food’ tagline, Retail Week looks at some of the most iconic retail adverts of all time.
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Retail VoiceHow to prevent shopper transactions from being declined
New payment regulations will increase the security shoppers face when checking out online, but what does this mean for retailers?
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OpinionOpinion: Alexa, is voice the next frontier in retail?
Over the next few years, voice technology will transform how we search, communicate and shop.