All Customer articles – Page 107
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AnalysisRetail Week Awards 2019: Asos’ relentless customer focus
While etail giant Asos leads the way for fashion fulfilment solutions, 2018 saw the Infor Best Fashion Retailer take this to whole new level
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AnalysisRetail Week Awards 2019: Tesco wins hearts with ad campaign
Large corporations are often accused of struggling to connect with their target consumer. Tesco took customer feedback on board to deliver a heartfelt and meaningful ad campaign that landed
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AnalysisRetail Week Awards 2019: The Co-op takes a fresh look at tech
Home delivery and the in-store experience are on another level at the Co-op. With robots on hand delivering orders and a new app making shopping faster, the grocer is embracing advances in tech
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OpinionOpinion: Retail isn’t dead – it’s returning to its roots
What is retail? I don’t want to sound too philosophical but in recent years, when more often than not the word has come attached to ‘dead’, ‘apocalypse’ or something equally demoralising or ominous, an examination of what retail really represents might be necessary.
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Future LeadersGlobal lessons in diversity and inclusion
The benefits of building an inclusive culture were a hot topic at Shoptalk, as consumers become more conscious about the brands they engage with.
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AnalysisConsumer data: top five retailers by value
Find out which retailers price-conscious consumers will flock to in 2019 in Retail Week’s new report.
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NewsCarphone Warehouse fined £29m for Geek Squad misselling
Carphone Warehouse has been hit with a £29.1m fine by the FCA for misselling Geek Squad, a mobile phone insurance product, between 2008 and 2015.
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OpinionOpinion: Behind the curve and winning – why being first isn't always right
I grew up in a hyper-competitive family. One of the many mantras in our sports-playing world was: “Perfect practice, makes perfect.” And another, which may account for my stoic attitude to pain and injury, “No blood, no sympathy.”
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NewsThird of shoppers visit high street less often than two years ago
More than a third of customers are visiting their local high street less often than they did two years ago, according to exclusive Retail Week research.
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NewsOasis adds new strapline as part of brand refresh
Oasis has added a new strapline as part of a brand refresh its chief executive says is aimed at “staying in tune with the customer”.
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NewsM&S to team up with Britain's Got Talent
Marks & Spencer has launched its first ever TV sponsorship deal with ITV’s flagship entertainment show Britain’s Got Talent.
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AnalysisAnalysis: Can Waitrose.com really woo Ocado shoppers?
Waitrose & Partners’ owner, the John Lewis Partnership, reaffirmed its plans today to grow the upmarket grocer’s online platform as it prepares to split from Ocado.
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NewsData: Amazon Prime membership hits 15 million in UK
The number of British shoppers signed up to Amazon’s Prime subscription service has hit 15 million, new research has revealed.
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AnalysisAnalysis: How retailers can target Generation Z
Gen Z, who have never known a life without social media or iPhones, will make up almost a third of the global population this year. Does your brand really know how to market to them?
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NewsRetail sales hit by uncertainty around Brexit
Retail sales slipped in February as lingering Brexit uncertainty dented consumer spending.
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NewsThree-quarters of shoppers fear no-deal Brexit food price rises
Over three-quarters of UK shoppers are concerned about the price of supermarket food and drink in the event of a no-deal Brexit.
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AnalysisAnalysis: What happens when retailers get political?
Retailers have traditionally remained neutral on political and societal issues, but times are changing. Should your brands take a stance on contentious matters?
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NewsTed Baker to ape streetwear brands with monthly drops
Ted Baker is set to launch monthly ‘drops’, releasing a limited run of product for just 48 hours every month.
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Retail VoiceHow mobile can turn loyal customers into brand advocates
As Brits reach for their smartphones to ‘go shopping’, retailers need to be thinking mobile-first to provide those perfect customer experiences.
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NewsShop price inflation rates highest in six years
The rate of shop price inflation hit a six-year high in February due to economic uncertainty and ongoing supply chain issues.