All Customer articles – Page 107
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VideoWatch: Boots boss Seb James on winning back beauty relevance
Boots UK boss Seb James talks about his ambition to make the retailer the UK leader in beauty personalisation and building its brand portfolio.
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VideoWatch: Shop Direct boss Henry Birch on rebranding and strategy
Shop Direct chief executive Henry Birch talks about the etailer’s upcoming rebrand to The Very Group and the business’ new strategy.
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Report StoreHigh Street Rebooted
What consumers in the digital economy really want out of their town centres
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Retail VoiceB2B ecommerce: the new market disruptor?
Following in the footsteps of B2C ecommerce trailblazers, innovative B2B brands are starting to build their online capabilities.
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AnalysisAnalysis: Can retailers survive the rise of direct to consumer?
Brands are increasingly cutting out the retail middlemen and selling direct to the consumer. How can retailers survive this growing retail phenomenon?
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Retail VoiceConsumers want instant gratification – are retailers ready?
Ahead of a panel on instant gratification at Retail Week Live, Vera Hartmuth of Salesforce looks at how the desire for convenience is driving retail today.
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AnalysisAnalysis: Is payment the next big retail differentiator?
With the launch last week of new payments service Laybuy in the UK market, Retail Week looks at whether ‘buy now, pay later’ will be the next big thing in retail.
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NewsGame ramps up arena expansion in transformation plan
After posting its first-half results, Game is focusing on its transformation strategy bolstered by the expansion of its Belong gaming arenas.
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AnalysisTech report: where to invest in 2019
Visual search, voice recognition, mobile apps and artificial intelligence will be key technology investment areas this year as retailers step up their digital transformation efforts.
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NewsInstagram trials in-app payments in the US
Instagram is trialling a checkout feature in the US that will allow for users to purchase items and manage orders on the app for the first time.
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AnalysisWhere do retailers stand in the rental revolution?
Across many sectors, consumers are shunning buying in favour of renting products. Against this backdrop, where do retailers stand?
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AnalysisRetail Week Awards 2019: Amazon – the perpetual people’s choice
Despite Jeff Bezos warning ‘Amazon will fail’ one day, shoppers have given it the Hitachi Capital Consumer Choice Award
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AnalysisRetail Week Awards 2019: Asos’ relentless customer focus
While etail giant Asos leads the way for fashion fulfilment solutions, 2018 saw the Infor Best Fashion Retailer take this to whole new level
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AnalysisRetail Week Awards 2019: Tesco wins hearts with ad campaign
Large corporations are often accused of struggling to connect with their target consumer. Tesco took customer feedback on board to deliver a heartfelt and meaningful ad campaign that landed
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AnalysisRetail Week Awards 2019: The Co-op takes a fresh look at tech
Home delivery and the in-store experience are on another level at the Co-op. With robots on hand delivering orders and a new app making shopping faster, the grocer is embracing advances in tech
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OpinionOpinion: Retail isn’t dead – it’s returning to its roots
What is retail? I don’t want to sound too philosophical but in recent years, when more often than not the word has come attached to ‘dead’, ‘apocalypse’ or something equally demoralising or ominous, an examination of what retail really represents might be necessary.
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AnalysisConsumer data: top five retailers by value
Find out which retailers price-conscious consumers will flock to in 2019 in Retail Week’s new report.
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Future LeadersGlobal lessons in diversity and inclusion
The benefits of building an inclusive culture were a hot topic at Shoptalk, as consumers become more conscious about the brands they engage with.
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NewsCarphone Warehouse fined £29m for Geek Squad misselling
Carphone Warehouse has been hit with a £29.1m fine by the FCA for misselling Geek Squad, a mobile phone insurance product, between 2008 and 2015.
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OpinionOpinion: Behind the curve and winning – why being first isn't always right
I grew up in a hyper-competitive family. One of the many mantras in our sports-playing world was: “Perfect practice, makes perfect.” And another, which may account for my stoic attitude to pain and injury, “No blood, no sympathy.”