All Customer articles – Page 111
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Retail VoiceUnderstanding the forces that shape consumer behaviour
Behavioural economics has all the answers when it comes to making a significant difference to the success of campaigns, new product launches and customer loyalty.
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AnalysisConsumer 2019: Is there any respite for retail next year?
With 2019 just around the corner, how are shoppers feeling about the year ahead and how can retailers win their loyalty?
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Retail VoiceThree ways to meet the expectations of connected consumers
Find out how retailers can ensure the in-store experience is both engaging and memorable for shoppers
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AnalysisConsumer 2019: Six trends that retailers need to know
We pick out the big consumers trends that retailers should watch out for in 2019.
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Retail VoiceDigital wallets: the global payments opportunity
Truly borderless shopping means breaking down payment barriers as well as cracking international markets.
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Retail VoiceDelivering beyond Black Friday is the tricky part
Black Friday, UK retail’s busiest day, is a prime opportunity for consumers to grab a bargain and a great way for retailers to make big money in the run up to Christmas.
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VideoWatch: Co-op becomes last grocer to launch Christmas ad
The Co-op has become the last major grocer to launch its Christmas ad as part of a £19m festive giveaway to thousands of communities across the UK.
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NewsConsumer confidence fall threatens festive cheer
Consumer confidence fell three points to -13 in November as Brexit threatens to turn the season of goodwill into the “season of uncertainty”.
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OpinionIceland ad shows being on point beats being on screen
There was a time when having Christmas advert banished from TV would have been a sucker punch to festive sales.
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Retail VoiceWhy unplanned employee absence shouldn't be a curse
Last-minute no-shows may be out of retailers' control, but smart technology can resolve staffing and people management issues.
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AnalysisAnalysis: Has Black Friday passed its peak?
Shoppers were apparently reluctant to splash their cash on Black Friday this year, which also brought a polarised performance from bricks-and-mortar stores and online.
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NewsWaitrose cuts back on Tesco price-matching
Waitrose & Partners has scaled back a price-matching scheme with Tesco.
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OpinionRichard Hyman: The Black Friday drug is killing retailers
Black Friday kicks off the last lap in the trading year.
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AnalysisKiddicare founder plots more deals after tech start-up sale
Having built and sold one retail business, entrepreneur Scott Weavers-Wright has done the same again – this time with a tech start-up.
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NewsYounger consumers flock to Black Friday
Younger consumers will out-shop their older counterparts this Black Friday with three quarters of 18- to 24-year-olds planning to partake in the event.
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Retail VoiceThe retail test: are you checking for customer blind spots?
With customer targeting becoming increasingly data driven, timely and focused insights can help retailers avoid strategy blind spots.
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NewsMatalan launches in-house user experience lab
Matalan has established a user experience lab at its head office in a bid to gain a better understanding of its customer.
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CartoonRetail cartoon: John Lewis and Sir Elton step into Christmas
Patrick Blower’s take on John Lewis’ must-see Christmas advert, which this year stars Sir Elton John.
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Retail VoiceFour ways to link digital and physical experiences
Bridging the gap between online and offline is all about giving consumers real-life moments they care about.
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OpinionWhat Apple tells us about the changing world of retail
Part of me loved contributing to the ‘30 years of Retail Week’ video recently.