All Customer articles – Page 114
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Retail VoiceThe importance of place: The four types of UK town centre
How knowing your 'place' can help retailers to tailor their offers to different local catchments.
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DataRetailers aim for more than 75% recyclable packaging
Some 46% of retailers say they want to hit this sustainability target by 2020, Retail Week research has found.
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OpinionOpinion: Customers don't say goodbye when they leave
When customers start spending their money with newer retail firms, they won’t bother to say goodbye to you.
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Retail VoiceEcosystems present new growth opportunity for retailers
At a time when retailers are struggling to maintain relevance with customers, could ecosystems be the answer?
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AnalysisIs your next big rival being paid to wear your clothes?
As celebrities and influencers shun brand endorsements to create their own brands, where does this leave retailers?
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Retail VoiceApprenticeships: Building the future retail workforce
The launch of three new retail-specific apprenticeship standards means businesses can acquire the skills they need for future success.
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Retail VoiceTop 20 money makers: the retailers driving profits
A tech strategy that frees up staff to ensure a customer-centric business can help retailers achieve profit growth.
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Retail VoiceOmnichannel thinking is jeopardising retail success
Customers are channel blind, favouring a consistent brand experience above all else, so why are retailers pretending otherwise?
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NewsManoMano rebrands in bid to 'differentiate' itself
ManoMano has unveiled a radical rebrand as it bids to “differentiate” itself from its competitors.
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AnalysisAnalysis: What John Lewis profit plunge means for retail
John Lewis Partnership’s precipitous profits collapse had been flagged well in advance but, when it came, jaws still dropped.
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NewsWinner of Tech. Sprint hackathon revealed
After a fiercely contested 24-hour hackathon, IT consultancy BJSS was crowned winner of this year’s Tech. Sprint with a multi-step solution that nudges shoppers towards eco-friendly products.
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VideoWatch: Mark Steel on the voice shopping and AR future
Sainsbury’s Argos digital director Mark Steel on what makes a great voice shopping experience and the importance of bringing together brilliant tech and brilliant staff.
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VideoWatch: Feelunique's Palix on finding the perfect tech team
FeelUnique chief executive Joel Palix talks about why online beauty is about to blow up and the impossibility of finding the perfect tech team.
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VideoWatch: Spoon Guru's Stripf on personalisation in grocery
Markus Stripf, co-founder and chief executive of Spoon Guru, discusses how personalisation and AI are changing shoppers’ habits and what is going to happen next.
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NewsTesco drafts in Jamie Oliver to drive healthier eating
Tesco has teamed up with Jamie Oliver in a bid to make it easier and more affordable for shoppers to make healthier food choices.
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OpinionOpinion: No more Wild West – ecommerce has come of age
News headlines have been filled with reports painting a dismal picture of the retail industry lately, whether it is coverage of stores shutting for good or plummeting sales.
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NewsArgos launches voice shopping with Google
Argos has rolled out a voice shopping service for Google Home devices that enables shoppers to order click-and-collect items.
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OpinionOpinion: Amazon should follow Coke into coffee shops
Whitbread’s surprise sale of Costa Coffee to Coca-Cola for £3.9bn prompts the question of who else might have been in the race for a caffeine fix – or who perhaps should have been.
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VideoWatch: John Lewis rebrand – will the people beat the drones?
As John Lewis rebranded to reflect the importance of its staff, boss Paula Nickolds said: “Where others are investing in drones, we’re investing in people.” This week, the Retail Week team debates JLP’s strategy.
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CartoonRetail cartoon: Footasylum run ragged
Patrick Blower’s take on Footasylum’s second profit in three months, despite sales rising.