All Customer articles – Page 113
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OpinionHow to survive in the connected age
In the age of the connected consumer what does a modern, successful company look like?
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NewsTed Baker unveils its first-ever advert
Ted Baker is launching its first-ever advert this month, with the campaign running across physical, social, print and online.
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AnalysisAnalysis: The murky world of influencer marketing
Influencer marketing is big business, with everyone from fashion retailer Boohoo to Marks & Spencer turning to social media titans. But what are the risks?
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NewsB&Q turns its back on Black Friday promotions
DIY giant B&Q will not take part in the Black Friday promotional extravaganza this year.
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VideoWatch: Very launches animated Christmas advert
Very has unveiled its Christmas advertising campaign, which features a schoolgirl, Elsie, who dreams of being an astronaut.
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Retail VoiceHow to unleash digital transformation’s full potential
When it comes to digital transformation across retail there is far more to consider than simply choosing your vendor and adding new technology.
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Retail VoiceRemastering the art of fulfilment
At its Exchange 2018 event earlier this month, Manhattan Associates explained how automation can create personalised experiences in the supply chain as well as in store.
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OpinionOpinion: Credit must be affordable for all consumers
It’s an obvious but universal truth that as retailers we rely upon our customers having access to the money required to buy the things we sell.
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Retail VoiceFour ways to revolutionise CX with data capture tech
Jamie Dickinson, retail sales director for UK and Ireland at Datalogic, reveals the four areas retailers should be focusing on in 2019 to improve customer experience.
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OpinionConsider these caveats concerning blockchain technology
At Oracle, we are extremely interested in the current and future state of blockchain in retail and consumer packaged goods (CPG) supply chains.
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OpinionM&S Marble Arch: Nice service, shame about the shop
Brilliant service, product that does the job, but why is nothing much done about the M&S flagship as a whole?
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DataData: A quarter of shoppers will cut spending this Christmas
One in four shoppers will spend less this Christmas, exclusive new research from Retail Week has revealed.
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OpinionHow to connect with consumers who want to be forgotten
Consumers want to disengage from irrelevant and impersonal communications – the key to keeping their attention is personalisation
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OpinionAndy Clarke: Is it fair to besiege Pret over allergens?
As a father myself, my heart goes out to the parents of the young lady who died recently after eating a Pret sandwich.
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Retail VoiceFive steps to digital transformation
There are five steps retailers need to take to make digital transformation possible and they are all about people.
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OpinionOpinion: Customers will hold irresponsible retailers to account
There is serious commercial and reputational risk to not addressing social responsibility head on. But for most retailers it is frequently treated as a tick-box exercise.
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NewsB&Q restructures in-store ops as overnight shifts axed
B&Q is restructuring store operations in a raft of changes that will mean the loss of 200 management roles.
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InterviewInterview: Ray Kelvin on Ted Baker's 30th anniversary
High street darling Ted Baker turns 30 this year. In three decades it has suffered no major setbacks, never issued a profit warning and made no big redundancy rounds.
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OpinionOpinion: Lessons for Whole Foods from Planet Organic
Planet Organic, which has just been sold to investor Inverleith, specialises in selling “responsibly produced” provisions where the big food industry plays little part.
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OpinionOpinion: Redefining retail talent for the digital age
Today more than ever, chairs and chief executives are seeking our advice about structuring their organisations to compete in the digital age and what the right leadership model should look like in future.