All Customer articles – Page 92
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AnalysisHow Nike, Unilever and Gymshark are building DTC empires – and the retail fightback
Already a huge growth area in retail, direct-to-consumer (DTC) sales were sent into overdrive over the past few months when stores were forced to close around the world.
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AnalysisWeek seven of trading post-lockdown – what you need to know
Footfall across all shopping destinations in the UK inched up marginally last week due to a combination of mandatory face masks in stores and the unpredictable weather conditions.
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AnalysisDispatch: German shoppers stay local in fightback against coronavirus
As coronavirus takes its toll on economies and businesses across the globe, Retail Week brings you regular dispatches from international retailers and experts who provide their insights into how they are coping with the pandemic.
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Opinion‘John Lewis chair White keeps the best and updates the rest’
Meet the new John Lewis, same as the old John Lewis – up to a point, anyway. And up to an important point, which should never be lost.
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AnalysisRetail’s new lipstick effect: what products will fly off the shelves post-Covid?
During past recessions, consumers have snapped up small luxuries, such as lipstick, to make themselves feel better. But with face masks making a lipstick uptick unlikely, which treats will shoppers indulge in now?
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Opinion‘The new channel split is one of mission: buying vs shopping’
Why has online retailing not grown more during the Covid crisis? And what does that tell us about its limitations?
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AnalysisWeek six of trading post-lockdown – what you need to know
Footfall levels continued to inch up last week, despite the introduction of mandatory face masks and unseasonably wet weather over the weekend in England.
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NewsSainsbury’s trials virtual queuing system in tie-up with Ufirst
Sainsbury’s is testing a new virtual queuing system and accelerating the rollout of checkout-less shopping as it ramps up its response to the coronavirus pandemic.
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Opinion‘Working from home is here to stay and retail must adapt’
As face masks became mandatory for shoppers on Friday, it was a stark reminder that the Covid-19 pandemic is far from over.
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NewsConsumer confidence holds steady despite mounting job losses
Consumer confidence held its position in July as shoppers’ trepidation about the economy was offset by increased optimism in their personal finances.
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Retail VoiceData: How coronavirus has altered shoppers' mindsets
Shoppers will favour local stores as life gets back on track, despite more than half of Brits being worried that their finances will be severely affected, new YouGov stats reveal.
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AnalysisDispatch: How Saudi Arabia’s VAT rise sparked a retail sales boom
As coronavirus takes its toll on economies and businesses across the globe, Retail Week brings you regular dispatches from international retailers and experts, who provide their insights into how they are coping with the pandemic.
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NewsWeek five of trading post-lockdown – the data you need to know
While footfall increased for the fifth straight week since non-essential stores were allowed to reopen, the level of increase appears to be tapering off and is still well short of normal levels.
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Opinion‘Asos ticks the boxes for success in turbulent times’
Online fashion trailblazer Asos’ trading update this week was a sparkling exception that proved the generally dismal rule that the retail industry right now is under the cosh as never before.
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Opinion'Why now is the time for D2C brands to shine'
Many investors are currently shying away from the retail industry, specifically the indirect brand economy.
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Retail VoiceThe secrets of Gymshark’s customer-centred success
With businesses fighting hard to re-engage their customers in the wake of the coronavirus pandemic, Gymshark is one company that retailers could learn some lessons from, says Daniela Cicoria, senior customer success manager at Vision Critical.
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DataData: M&S to Monzo – the top 50 brands bossing customer experience
In the midst of the coronavirus pandemic, customer needs and behaviours have shifted rapidly in just a few months.
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AnalysisAnalysis: Will face masks undermine shopper sentiment or inspire confidence?
After a weekend of back and forth and contradictory messaging, today finally brought clarity about whether face masks must be worn by shoppers in stores.
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NewsFace masks to be compulsory in shops in England this month
After complaints of mixed messages, the government has announced that face masks must be worn in shops in England from July 24.
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AnalysisWeek four of trading post-lockdown – what you need to know
Footfall more than doubled week on week in the fourth week of trading since lockdown restrictions were lifted, buoyed by the reopening of the hospitality sector.