All Customer articles – Page 91
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NewsConcerns over job losses plague consumer confidence
Consumer confidence remained the same for the second month running, as customers face growing economic concerns.
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AnalysisThe economics of ecommerce: Counting the costs of trading online
As countries went into lockdown when the Covid-19 pandemic hit, ecommerce was the sole channel still open to retailers of products deemed non-essential.
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AnalysisData: Waitrose customers flock to online grocery during lockdown
As more and more customers turned to online shopping, Waitrose and Partners’ latest Food and Drink Report highlights that Britons made more use of fast delivery services in lockdown, with heightened demand for Fairtrade or organic products and wine.
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OpinionAldi CEO Giles Hurley: ‘Families need grocers’ help more than ever this summer’
Before Covid-19, an estimated 3 million children in the UK were at risk of going hungry over the summer holidays. It is a particularly trying time for many parents who must stretch budgets to cover extra childcare costs and provide meals usually taken care of at school.
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NewsGrocery sales lowest since pre-lockdown as market begins to return to normality
Sales of take-home groceries have fallen to their lowest levels since before the coronavirus plunged the UK into lockdown, according to the latest market share data.
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Retail VoiceFour things retailers want when it comes to collaboration
Collaboration between retailers and suppliers may have improved, but now is the time to really step up the game, says Precima.
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Opinion‘After restaurants’ beanfeast, it’s time to launch Shop Out to Help Out’
Rishi Sunak’s Eat Out to Help Out scheme has been a huge success, for which the chancellor deserves credit. Retailers should find ways to replicate it.
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Retail VoiceCustomer experience is key weapon for winning the loyalty war
Retailers must craft experiences to keep shoppers coming back in this new normal, says Coveo.
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Opinion‘Retailers must recession-proof ahead of crunch Christmas’
Data released over the past few days has laid bare the extent of the challenge the UK economy faces over the coming months and years.
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Opinion‘UK fashion retail’s choice – lie down and accept decline or come back fighting’
Little more than 20 years ago, Marks & Spencer made headlines when profits hit £1bn. Eighty per cent of its £6.7bn turnover came from the clothing business. Only just over a decade ago, Topshop was poised to conquer America – the opening of a flagship store in Soho in New York had queues around the block and Philip Green was feted in every fashion publication.
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Opinion‘V-shaped recovery masks wildly divergent retail performance’
Not a day seems to have passed recently without a CVA or job losses from one retailer or another as a result of the lower footfall, lower spend and acceleration in shift online caused by the pandemic.
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AnalysisFour charts that show how shopper behaviour will change after the pandemic
Retail lockdown and the increased reliance on online retail has triggered a significant movement in how customers plan to shop in future.
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Retail VoiceHow masks will instil consumer confidence in retail once more
Popping a mask into your pocket when you leave the house has quickly become the norm and now face coverings are helping retail get back on its feet, says Richard Mears, founder and CEO of Breathe Happy
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VideoWatch: Pets at Home, SilkFred and BrandAlley CEOs on the new drivers of loyalty
Some of the sector’s leading chief executives have come together to debate the future of loyalty in the new world of retail.
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NewsRetail recovery in jeopardy as consumer confidence remains low
A new poll reveals that consumer confidence and spending intentions remain low due to the coronavirus crisis, which could put pay to any hopes of a quick recovery by retail.
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OpinionCatriona Marshall: ‘We bounced back with talent, knowledge and loyalty in place’
Former Hobbycraft chief executive Catriona Marshall, who now owns specialist retailer Running Bear, on how the coronavirus pandemic meant creating an online business overnight and the adoption of a new business model
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AnalysisWill ‘eat out to help out’ bring shoppers back to stores?
The government’s ‘eat out to help out’ scheme launched on Monday and there are hopes that retailers could feel a halo effect after diners flocked to shopping locations for a cheap bite.
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Opinion‘As Amazon plots Go stores, bricks-and-mortar retailers must up their game’
Online giant Amazon has had a good pandemic and effectively put into practice the maxim that crisis can spell opportunity, writes George MacDonald.
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NewsSt Albans stores trial contactless window shopping
St Albans in Hertfordshire has brought contactless technology into its shop windows to help boost the economy while keeping shoppers safe.
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VideoWatch: Why simplicity in payments is everything
A simple and seamless checkout is critical when it comes to converting cash-strapped browsers into buyers, an expert panel has told Retail Week.