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  • Online shopping in 2021
    Retail Voice

    What 10,000 European shoppers want from ecommerce in 2021

    2021-03-16T06:00:00Paid for post by

    A new survey reveals many customers will continue to do the majority of their shopping online, even when lockdown comes to an end. Retailers must be ready to adapt to this shift in consumer behaviour, says Arthur Lam, UPS director of marketing for UK, Ireland and the Nordics.