Marks & Spencer will relaunch an overhauled Sparks loyalty scheme next week after making changes in response to customer views.
These include abandoning points in favour of instant rewards âto deliver immediate and clearer valueâ and more personalised offers.
The revamp, spearheaded by Marks & Spencer chief digital and data officer Jeremy Pee, will go live on July 9 with the customer promise that âgood things happen every time you shopâ. A range of new good causes will benefit from the scheme.
The Sparks relaunch is another step in M&Sâ ambitions to become a digital-first business and follows feedback from 250,000 scheme members and âroad testingâ by 40,000 M&S staff.
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