All Marks & Spencer articles
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NewsOcado struggling with new customer backlog despite capacity increase
Ocado’s chief financial officer has defended the retailer’s response to growing demand for its service, despite saying it was “barely scratching the surface” with regards to its backlog of new customers.
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News
Ocado sales rise as M&S partnership goes live
Ocado has posted an increase in quarterly sales and hailed a “positive” start to its joint venture with Marks Spencer.
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News
Ocado traffic surges in first week of Marks & Spencer partnership
Traffic to Ocado’s website surged to its highest level since April in the first week of its joint venture with Marks Spencer.
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News
Lunchboxes, tablets and growth spurts drive back-to-school sales surge
As children return to school this week after six months away, John Lewis and M S recorded sales jumps across stores and online as parents prepped for the new academic year.
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News
Ocado pauses staff deliveries to focus on clearing M&S backlog
Pureplay grocer Ocado has paused all deliveries to staff members as it seeks to clear a backlog of customer orders after its switchover to Marks Spencer products.
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News
Ocado apologises for cancelled orders on first day of M&S switch
Ocado has offered “sincere apologies” after the first day of its switchover to stocking Marks Spencer products was marred by complaints from angry customers about orders being cancelled.
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News
M&S and Ocado joint venture goes live
The joint venture between Marks Spencer and Ocado has gone live, with the two retailers pledging to expand capacity by 40% by the end of next year.
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Video
Face time: M&S food chief Stuart Machin on launch of Ocado joint venture
On a landmark day for Marks Spencer, as its partnership with Ocado goes live, the retailer’s food boss Stuart Machin speaks to Retail Week about the significance of the launch and its changing food business.
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Analysis
Retail job cuts: is there any end in sight?
As the impacts of the coronavirus pandemic hammer the economy, the retail industry has been among the hardest hit when it comes to job losses. Retail Week explores whether there is an end in sight and if further cuts could be prevented.
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News
M&S gets into gear for drive-up click and collect
Marks Spencer is piloting drive-thru order collection as part of an initiative with specialist technology partner Doddle to extend its click-and-collect proposition, Retail Week can reveal.
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Opinion
‘Avocados at dawn as M&S and Waitrose prepare for clash after Ocado switchover’
In just over a week’s time, a venture that Marks Spencer hopes will be transformational goes live – its tie-up with online grocer Ocado, bringing its food range online for the first time.
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News
M&S chair Norman urges return to offices – ‘You can’t run a retailer from the sofa’
Marks Spencer chair Archie Norman has called on businesses to bring staff back to offices as retailers suffer from depressed footfall in big city centres .
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Analysis
Marks & Spencer job cuts – harsh medicine, but necessary
Marks Spencer’s biggest round of job cuts ever has sent shockwaves through retail. Around 7,000 roles will be axed – and that is on top of 950 redundancies revealed just a month ago.
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News
M&S to axe 7,000 roles as coronavirus hammers sales
Marks Spencer is set to cut 7,000 roles across the business in the next three months, as it looks to streamline its strategy amid the coronavirus pandemic.
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News
Marks & Spencer and Waitrose square up ahead of Ocado switchover
Marks Spencer and rival Waitrose have both launched marketing initiatives to draw customers as their relationship with Ocado changes.
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News
Nearly 300 staff test positive for coronavirus at M&S sandwich supplier
Almost 300 staff have been forced into self-isolation after testing positive for the coronavirus at a Northamptonshire-based sandwich supplier for Marks Spencer.
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News
M&S bolsters food division with new distribution centre
Marks Spencer is to open a new food distribution centre next month that will increase capacity and help address longstanding availability problems.
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Opinion
‘UK fashion retail’s choice – lie down and accept decline or come back fighting’
Little more than 20 years ago, Marks Spencer made headlines when profits hit £1bn. Eighty per cent of its £6.7bn turnover came from the clothing business. Only just over a decade ago, Topshop was poised to conquer America – the opening of a flagship store in Soho in ...
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Analysis
Black Lives Matter: How retailers including M&S and H&M are targeting diversity
It’s been three months since the Black Lives Matter (BLM) movement hit the headlines following George Floyd’s death. With the hashtags now fading, Retail Week looks at what retailers are doing to continue the momentum.
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Analysis
Will ‘eat out to help out’ bring shoppers back to stores?
The government’s ‘eat out to help out’ scheme launched on Monday and there are hopes that retailers could feel a halo effect after diners flocked to shopping locations for a cheap bite.
