M&S chair Norman: We are working in ‘ways we have never operated before’
The chair of Marks & Spencer says the coronavirus emergency has forced the retailer to operate “in ways we have never operated before”.
Writing in M&S’ annual report, Archie Norman said the pandemic had revolutionised the way the retailer works with remote working being “only a small part” of that.
He said M&S staff were now increasingly “multitasking in stores”, decisions were being made more quickly and the retailer had an “action orientation irrespective of hierarchy”.
Norman said M&S is “determined to make our ways of working permanent and accelerate the aspects of our transformation necessary” to thrive in the new consumer landscape.
Subscription content
Please sign in now if you have a subscription or are already registered with us.
Register for free to continue reading
Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.
Register today for a taste of our high-quality intelligence and enjoy:
- Two free article views per calendar month on Retail-Week.com
- Detailed analysis of current trends and events
- Exclusive newsletters
- In-depth reports, videos, interviews and much more
Discover Retail Week register now
Please note, if you have recently purchased a subscription, it may take a few moments before your account is updated.
