All Loyalty schemes articles
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NewsMarks & Spencer poaches Morrisons director to head loyalty
Marks & Spencer has turned to Morrisons to hire a director of loyalty as it builds initiatives such as its Sparks programme, Retail Week can reveal.
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Retail VoiceSalesforce Customer Loyalty Guide 2026: Actionable takeaways for retailers
Customers switch faster, compare more and expect brands to prove their value at every touchpoint. Salesforceâs Nav Sanghera sets out the six capabilities retailers need to close the loyalty gap and build relationships that last beyond the points balance
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NewsThe Perfume Shop refreshes loyalty programme
The Perfume Shop has made an upgrade to its long-running loyalty scheme to relaunch as âThe Perfume Clubâ.
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InterviewQ&A: John Lewis Money boss on how financial services reinforces the retail proposition
As the John Lewis Partnership builds up its financial services business, John Lewis Money chief executive James Mack explains the integral role it plays in retail success such as by boosting sales and loyalty.
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AnalysisThe highlights from Retail Weekâs Digital Transformation Summit
Despite the heatwave sweeping the UK, many across the retail industry gathered in London this morning (June 25) for Retail Weekâs Digital Transformation Summit hosted in partnership with KPS and Feedonomics powered by Commerce.
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NewsTescoâs Dunnhumby names new chief executive
Dunnhumby, the customer data science business owned by Tesco, has appointed a new chief executive to steer it into âthe next phase of growthâ.
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NewsLush revamps app for customers to book events and services
Lush has added new features to its app for customers to explore and book in-store services and local events.
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AnalysisM&S boss Machin on âpreposterousâ price cap proposal, Middle East impact and coming back from cyber attack
Despite disruption from cybercrime and now conflict in the Middle East, Marks & Spencer chief executive Stuart Machin believes the business has âcome out strongerâ as he posted full-year results
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NewsSainsburyâs Nectar360 partners with Alton Towers operator
Sainsburyâs Nectar360 has today launched a new partnership with Alton Towers operator Merlin Entertainments to âhelp families across the UK enjoy more quality time for lessâ, Retail Week can reveal.
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NewsLidl overhauls loyalty app with new points scheme
Lidl has announced an overhaul to its loyalty app with the introduction of a new points system.
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AnalysisHas M&S finally cracked Sparks?
M&S may have finally cracked the code on what to do with its Sparks loyalty scheme. The high street giant unveiled its newly transformed programme yesterday (April 15), offering customers cash rewards when they spend across any of its departments
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NewsMarks & Spencer revamps Sparks loyalty scheme
Marks & Spencer has overhauled its Sparks loyalty scheme, offering members âpounds, not pointsâ, in the latest phase of the retail giantâs transformation, Retail Week can reveal.
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NewsNectar points now can be used for Uber or Uber Eats orders
The new partnership means that loyalty points collected at Sainsburyâs supermarkets or from other partners will now be swappable for a voucher that can be used on either platform operated by the US tech giant.
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NewsBoots to evolve Advantage Card scheme for better personalisation
Boots has further developed its Advantage Card loyalty scheme as customers demand more personalisation.
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NewsSainsburyâs to provide financial products to customers in partnership with NatWest
Sainsburyâs and NatWest have entered a partnership to bring a range of new financial products to customers, following NatWestâs acquisition of Sainsburyâs Bank in 2025.
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Opinionâ1990s reloaded â why retailers need to respond to the AI revolutionâ
The â90s fundamentally changed consumer behaviour, and the same is happening again. Retailers have an opportunity to learn from the disruption of the last few decades, believes Deloitteâs Oliver Vernon-Harcourt
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AnalysisLessons in loyalty: New Look, Boots and Kingfisherâs digital leaders on driving lifetime spend
Here we shine a spotlight on three retailers redefining loyalty through deeper personalisation and engagement. Explore their strategies in Retail Weekâs Loyalty, Growth and the Future Consumer report
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InterviewRetailers are discounting away 20% of their revenue, and loyalty can fix it
Discounting is eating away 20% of retailer revenues, but gamification, personalisation and a well-built loyalty programme are the most powerful tools to claw it back, says Talon.Oneâs Sam Panzer.
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OpinionâIn the five minutes it takes to read this article, AI will have influenced nearly ÂŁ1m of salesâ
A combination of conscious consumption and AI is changing the rules of retail on everything from price to loyalty, believes OC&Câs Matt Coode
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NewsCo-op rolls out membership prices to Just Eat customers
Co-op has rolled out its membership prices to Just Eat customers as the convenience store chain continues to grow its quick commerce channel.