All Loyalty schemes articles
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News
Supermarkets have been cleared in an investigation into loyalty card pricing
The competition watchdog has cleared the grocers having failed to find any widespread evidence of misleading loyalty promotions in the industry.
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Analysis
How loyal will customers be to Pret a Manger without their free drinks and cheap food?
As Pret faces the backlash from axing its “too good to be true” subscription service, Retail Week looks at how far is too far when it comes to building customer loyalty and offering value for money
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News
Pret is ditching its coffee subscription in favour of a ‘new and simpler’ offer
Pret a Manger has revealed that it will be axing its coffee subscription for loyal customers and replacing it with a “new and simpler offer”.
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Interview
Frasers CFO on the key to Sports Direct’s success, new brands on Frasers Plus and the resilience of the luxury sector
As Frasers Group posts profits at the top of its guidance, Retail Week speaks to chief financial officer Chris Wootton to talk about the results, Frasers Plus, present and future acquisitions and more.
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News
Sephora has launched a new loyalty programme in the UK
French cosmetics giant Sephora has launched a new loyalty programme to offer more exclusivity to customers as it “embarks on the next phase” in the UK.
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News
Flying Tiger Copenhagen launches rewards app and ‘customer club’
Flying Tiger Copenhagen Club provides customers with loyalty benefits when they sign up through the app.
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Analysis
Why Frasers believes now is the right time to push its Plus loyalty app
Frasers and THG often make headlines for separate reasons. However, this week, it was because the two businesses announced a multiyear partnership. Retail Week takes a closer look at what this means for the two retail giants.
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News
Morrisons’ sales and profits rise as focus on execution and loyalty pays off
Grocer Morrisons has reported a rise in quarterly sales and earnings, saying that listening to customers and other stakeholders is bearing fruit.
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Opinion
‘If your retail media strategy is digital-only, you’re doing it wrong. Here’s why’
The buzz around digital is overshadowing the enormous power of in-store media – and that’s a problem, warns Dunnhumby’s Anthony Worssam
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News
Exclusive: Poundland to launch new rewards scheme
Poundland is launching its reward scheme in Scotland for the first time, Retail Week can reveal.
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News
Sainsbury’s rolls out first EV charging ‘national loyalty scheme’
Sainsbury’s customers using its Smart Charge electric vehicle (EV) points around the UK will be rewarded with Nectar points in a UK first.
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News
Jack & Jones and Vero Moda owner joins forces with tech platform to boost loyalty
Danish fashion retailer Bestseller, which owns Jack & Jones, Vero Moda and Only, has announced a new partnership with Swedish technology platform Voyado in a bid to boost customer loyalty and personalisation.
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Analysis
From AI to M&A – what retailers are spending their money on
The ring of the tills might be what drives retail, but to keep customers spending retailers need to invest in improvements. Retail Week looks at where some of the biggest – and most successful – retailers are directing their spend
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Analysis
M&S boss Stuart Machin on ‘tricksy’ member prices and new beginnings
Marks & Spencer this week raised the curtain on strong annual results that beat expectations and it is confident of more progress to come
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Analysis
Is Aldi losing shoppers to Lidl’s loyalty scheme?
With its discounter cousin Lidl growing ahead of it for the eighth month in a row and its total market share percentage slipping, Retail Week looks at whether Aldi’s decision to avoid membership schemes has let its advantage slip.
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News
Topps Tiles to launch app and new loyalty scheme
Topps Tiles is to launch an app and new loyalty benefits to encourage spend from trade professionals.
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News
Robert Dyas celebrates one year of loyalty scheme with triple points offer
Home and garden retailer Robert Dyas is celebrating a year of its loyalty scheme by rewarding members with triple points.
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Interview
Mohsin Issa: ‘I’m absolutely committed to Asda's long-term success’
Asda owner Mohsin Issa talks to Retail Week to discuss the rumoured split with his brother, supermarket strikes, his search for a CEO and his long-term vision for the grocer
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News
Morrisons launches AI-based loyalty card feature in UK first
Morrisons is launching a new feature under its Morrisons More Card loyalty scheme which uses AI to personalise offers to each customer.
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Opinion
John Lewis Partnership: where should the new executive team focus?
With the strengthening of its leadership team and the appointment of former Tesco boss Jason Tarry as chair, what does the future hold for John Lewis? Retail Week data and insights director Lisa Byfield-Green examines the areas of the business that require focus and the priorities that lie ahead