All Loyalty schemes articles
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News
Tesco tries out ‘Your Clubcard Prices’ personalised offers
Tesco is piloting a change to its Clubcard Prices loyalty scheme to offer customers bespoke discounts based on their shopping behaviour.
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Interview
Q&A: Morrisons CEO Rami Baitiéh on whether the Budget threatens its bounceback
Since joining the business as chief executive in November 2023, Rami Baitiéh can be more than happy with what he’s achieved in that time. But does the Budget threaten to sink that turnaround?
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News
Waitrose is bringing back free coffee for customers who buy nothing
Waitrose is reintroducing free coffee for all of its loyalty scheme members who will no longer have to make a purchase to redeem the perk.
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News
Morrisons shoppers have been hit by loyalty scheme problems during Christmas rush
Morrisons has apologised to customers unable to redeem loyalty discounts as they do their Christmas shopping.
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Feature
What will 2025 bring? Primark, Tesco, Amazon, Sephora and H&M bosses predict the year ahead
Looking ahead: What will shape retail in 2025? We’ve asked the top bosses in British retail to gaze into the horizon and give us their predictions for the industry’s next chapter.
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News
Flying Tiger Copenhagen launches new app in the UK
Flying Tiger Copenhagen has launched a new app along with “customer club” in the UK to improve the customer experience and offer better rewards for loyal customers.
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Retail Voice
Retail offers and the importance of personalisation: four essential themes
No longer just a buzzword, personalisation offers real opportunity for growth, American Express’ Dan Edelman examines four ways retailers can use it to the greatest effect
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Retail Voice
Five ways retailers can succeed this holiday shopping season
With spending around Black Friday forecast to surpass last year’s levels, Shopify’s Deann Evans examines how retailers can capitalise on the potentially positive shopper sentiment this golden quarter
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Analysis
Drowning in data? Learn from Tesco, The Very Group and more about how to connect, harness and scale up
Retail businesses having one holistic view of all data was once seen as an unreachable holy grail. Not anymore. New technologies are enabling meaningful and scalable data strategies.
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News
John Lewis and Dunnhumby unveil real-time customer insight platform
John Lewis Partnership and customer data specialist Dunnhumby have launched a new insights platform designed to provide real-time insights to partner brands as well as to the retailer.
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News
Poundland rewards scheme has become the top free app one day after launching
Poundland’s new nationwide rewards programme has become the top free app across Apple and Google Play stores just one day after launching.
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News
Poundland has launched its rewards app across the UK as part of £20m investment
Value retailer Poundland is rolling out its rewards app in-store and online across the UK alongside a £20m investment.
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Report Store
Grocery Innovators
Innovation and transformation are essential parts of supermarket strategies
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Analysis
Revealed: The UK’s top grocery innovators and what’s key to their success
As the most competitive retail sector in the UK, nothing comes easy for the grocers, making innovation and transformation an essential part of supermarket strategies as they fight for share of wallet.
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News
Morrisons sales jump as chief executive hails progress ‘across the board’
Morrisons chief executive Rami Baitiéh has praised the “good headway across the board” the supermarket has made, after reporting an increase in both total and like-for-like sales.
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News
Co-op is back in the black as membership numbers surge
C-store specialist Co-op has returned to profit and increased its revenues as its membership push resulted in a spike in new active members.
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Analysis
The themes that are shaping ecommerce as retail gears up for the golden quarter
Physical retail may be back with a bang, but online still remains a popular channel for customers shopping over Black Friday and Christmas.
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News
Supermarket convenience stores are found to charge ‘up to a fifth’ more than bigger branches
Supermarket convenience stores have been revealed to cost shoppers up to 21% more than if they were to shop at larger branches, according to a study by Which?
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Retail Voice
How AI will transform the digital shopping experience
Qodea’s Jason Theakston explores how retailers can embrace AI to improve the customer experience, build trust and increase brand loyalty.
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News
Co-op has tripled its number of member deals till the end of the year
The Co-op has tripled the number of member deals as it launched more than 100 new value offers across brands and own-brand products until the end of the year.