All Consumer insight articles
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AnalysisExclusive survey: How much do customers trust you with their data?
We asked consumer research agency Walnut to quiz more than 2,000 shoppers across the UK about how much they trust the nations’ supermarkets with their data – and the results are in
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Data
One in four online baskets abandoned at checkout costing retailers £32bn
One in four online transactions is being abandoned by customers at checkout amounting to £32bn in the last 12 months, according to the latest research from GFS and Retail Economics.
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Analysis
Ranking: The fastest-growing value retailers revealed
In the cost-of-living crisis, affordable retailers have never been more relevant to price-conscious consumers, but which have been making the most of the mood of the nation? And which are set to turn market share into future growth? To find out, the Retail Week analyst team has tracked group sales across 15 of the biggest value retailers and analysed their compound annual growth rate (CAGR) to predict how much bigger they’ll be in five years’ time
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Retail Voice
Winning share of wallet with Gen Z and millennial shoppers
With retailers keen to understand what makes younger consumers tick, and more importantly spend, American Express unveils research into this generation of shoppers, says Dan Edelman at American Express
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Data
Money talks: Data on what will get 2,000 consumers spending
One of the major areas of retail transformation over the past decade has occurred at the checkout – with consumers now using a raft of new payment types to make purchases online and in-store.
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Analysis
Tu good to be true: How the clothing brand is faring with Sainsbury’s food-first focus
As Sainsbury’s pledges the importance of value for shoppers amid the cost-of-living crisis, Retail Week explores where the Tu Clothing offer sits within its food-first focus
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Opinion
‘Shoppers are unlikely to feel giddy with delight when inflation falls to “only” 9%’
A fall in the rate of inflation this week proved more insipid than had been hoped for, but had it been bigger there would hardly have been cause for breaking out the champagne.
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Analysis
Retail Horizon: Winners will balance retail detail with the big picture
Our mid-year update to Retail Horizon 2023 – presented for the first time at Retail Week Live – explores the key trends shaping the retail sector.
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Data
Consumer confidence inches up but ‘too early to talk about green shoots’
The GfK consumer confidence index increased by seven points to -38 in February in a surprise rebound after languishing at historic lows.
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Analysis
Boots predicts the six biggest beauty trends to come in 2023
From hyper-feminine coquette aesthetics to fresh dewy skin and affordable beauty, Boots has revealed the biggest trends that will shape the world of beauty in 2023.
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Research centre
Catalogues: Connecting with consumers. Converting sales
Online shopping might bring ease and convenience to shoppers, but they also crave time away from their screens, and tactile, sensory experiences. This is where direct mail, and specifically, catalogues come in.
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Retail Voice
Three tips to boost in-store profits in 2023
With a whole succession of record-breaking issues hindering the retail sector, Maze’s Mark Rice examines three ways firms can look to push profits.
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News
John Lewis reveals top health and beauty trends for 2023
In a report that couples consumer behaviour and trends with expert opinion, John Lewis has predicted the 10 health and beauty trends set to take over 2023.
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Analysis
Analysis: How consumers shopped the electricals sector this Christmas
Once a stalwart of Christmas and Boxing Day Sales shopping, the pressure from the cost-of-living crisis meant electricals presented a mixed bag for retailers over this festive season.
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Analysis
Analysis: After festive footfall miracle, is bricks-and-mortar having a renaissance?
As a fuller picture of Christmas trading begins to take shape, it is emerging that retailers with stores fared better. Is bricks-and-mortar back for good, or will a new year bring new headaches?
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Analysis
What’s in store for 2023? Very, Primark and Kingfisher bosses predict the year ahead
In the last year, the UK has leapt from a pandemic to a political circus straight into an economic whirlwind, begging the question: what’s next? So we’ve asked the bosses of retail to predict the unpredictable and tell us the trends they think will dominate and direct the sector in 2023
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News
Retailers hope late shopping surge will provide Christmas trading miracle
Retailers remain hopeful that a late shopping surge will help save Christmas trading, despite the cost-of-living crisis and the added complications of rolling strike action.
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Retail Voice
Four ways retailers can ‘venture’ successfully
New Venturing, the process of designing, developing and delivering a new product or service beyond the core business, is an exciting proposition. Agile Retail’s’ Marcus Fox examines how retailers can create these new departures with the best chances of success
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Analysis
Research: Tesco, Amazon and Aldi leaders reveal 2023 customer strategies
Tesco UK chief executive Jason Tarry, Amazon UK country manager John Boumphrey and Aldi UK managing director of buying Julie Ashfield have spoken about their 2023 customer strategy in a major new Retail Week report.
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Retail Voice
How retailers can tap into Gen-Z’s values-focused mindset
Gen Z is ushering in a whole new era of values-based shopping, according to Pinterest’s Grace MacDonald.
