All Consumer insight articles
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AnalysisAnalysis: Which Covid trends are here to stay?
The ongoing coronavirus pandemic has upended almost every part of society and few sectors have been more challenged than retail. Retail Week looks at some of the Covid-driven changes that will outlast even the virus.
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Analysis
Consumer 2021: Lean into empathy for a customer experience shoppers will trust
Retailers must get to know their customers on a deeper level and approach interactions with empathy in order to thrive in a post-Covid landscape, according to customer experience experts.
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Events
Consumer 2021: Customers value community and the personal touch
Customer feedback via live chats and social media has proved invaluable this year agreed a panel of experts during RWRC’s Consumer 2021 week.
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Events
Consumer 2021: Right messaging is critical to drive growth, say retailers
The right messaging at the right time will be critical to driving sales this Christmas and next year, a panel of retail experts warned during RWRC’s Consumer 2021 week.
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Events
Consumer 2021 virtual events: Leaders’ strategies to define next year
Find out who the winning retailers of 2020 are and how they have pivoted their businesses to meet consumer demand.
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Retail Voice
Five technology insights to help retail adapt and thrive
With executives from retail and tech preparing to descend on Retail Racing 2020, event founder Kevin Ludford shares learnings and advice from technology players on how the industry has changed and what retailers should be doing to sustain growth post-Covid.
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Retail Voice
Will it be bells or balls for the 2020 Christmas peak?
As the golden quarter approaches, we usually find that retail analysts start issuing predictions for the upcoming peak season. Unsurprisingly, these are slower coming through at the moment. Covid-19 has thrown out the rule book.
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Retail Voice
How masks will instil consumer confidence in retail once more
Popping a mask into your pocket when you leave the house has quickly become the norm and now face coverings are helping retail get back on its feet, says Richard Mears, founder and CEO of Breathe Happy
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Retail Voice
Data: How coronavirus has altered shoppers' mindsets
Shoppers will favour local stores as life gets back on track, despite more than half of Brits being worried that their finances will be severely affected, new YouGov stats reveal.
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Retail Voice
The secrets of Gymshark’s customer-centred success
With businesses fighting hard to re-engage their customers in the wake of the coronavirus pandemic, Gymshark is one company that retailers could learn some lessons from, says Daniela Cicoria, senior customer success manager at Vision Critical.
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News
Beaverbrooks sales soar as shoppers flock back to stores
Jewellery retailer Beaverbrooks has reported a marked increase in sales in the week following its reopening of stores on June 15.
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News
Consumer confidence rises in June as non-essential stores reopen
Consumer confidence rose month on month in June as shoppers felt more optimistic about the economy and their personal finances looking ahead.
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News
70% of shoppers wary of returning to stores ahead of non-essential reopening
As non-essential retail prepares to reopen on June 15 UK consumers are reluctant to return to normal life, with seven in 10 uncomfortable going shopping according to the second EY Future Consumer Index.
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Data
Data: What search trends reveal about shopping in lockdown
As the retail industry edges slowly towards the resumption of business, online search data shows UK search habits have dramatically changed since the lockdown began. As well as seeking out essential goods, consumers have made the most of forced time at home to take up new hobbies and DIY projects. ...
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News
Consumer confidence ‘severely depressed’ despite improvement
The latest consumer confidence data showed a small improvement in sentiment, but overall it is still low.
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Retail Voice
Time to take stock of your digital marketing strategy
The effect of Covid-19 on consumer confidence has been dramatic – and new research from Mapp suggests it will be felt for some time to come.
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News
Consumer confidence drastically decreased due to coronavirus
New research for the middle of March shows a drastic drop in consumer confidence due to the coronavirus pandemic.
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News
Consumer confidence jitters ease after ‘Boris bounce’
Consumer confidence is heading towards positive territory following four years of negative scores.
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Opinion
Opinion: The 2010s, the decade when retailers started to listen
The last decade saw many famous retailers go out of business . Names that we grew up with are no longer with us.
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Retail Voice
How retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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