All Consumer insight articles
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AnalysisData: What consumers hate about ecommerce in four charts
We surveyed 1,000 consumers to find out what shoppers love and hate about retailers and brands, for our new report The CX Factor.
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Events
Consumer Week 2022: New shopper, new rules
Running from September 13 to 17, Consumer Week 2022 grants you access to exclusive strategic insights across two free virtual masterclasses, exclusive consumer research and free online content to identify and influence the new breeds of shopper
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Data
Data: The retail sales outlook for Christmas 2021
The Christmas Forecast provides predictions and analysis for retail sales this golden quarter and forecasts by sector.
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Video
Face time: PwC’s predictions for Christmas 2021
Kicking off Christmas in July, Retail Week executive editor George MacDonald speaks to PwC’s Lisa Hooker on the golden quarter ahead
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Deep dive
Deep dive: Virtuous circle – how retail is cashing in on the resale and rental economy
From Depop to MusicMagpie to Ikea’s Buy Back scheme, the second-hand economy has proliferated over the past decade, but it is only during the last year or two that its business models have really begun to resonate with consumers and retailers alike.
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Analysis
Revealed: UK consumers’ top 16 best-loved brands
UK consumers have revealed their most-loved brands and just a handful of retailers dominate when it comes to best stores, website, delivery service and value for money, according to Retail Week’s new free report The CX Factor.
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Article
How Whole Foods, Abercrombie and REI are embracing data-driven success
Retailers have learned that they must be as agile as possible to adapt to consumer trends and where possible get ahead of the curve. Here, we lay out four ways data can tackle the toughest business challenges and power agility in times of uncertainty.
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Retail Voice
Retailers require a cross-channel comms strategy for successful reopening
Engaging clearly with customers is the best way to move forward as we head out of lockdown, says Jon Buss, managing director EMEA at Yext.
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Analysis
Analysis: Summer staycation boom means sun can shine on retail sales
With the removal of Portugal from the government’s green travel list, Retail Week analyses just how big a boost this could be for UK retail
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Retail Voice
Ensuring shoppers feel safe in store is key to retail recovery
Balancing a safe environment with the joy of shopping in store will be key for retailers in the post-pandemic era, argues Lee Edwards, vice-president and managing director for UK and Ireland, Middle East and Africa at Adobe.
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Retail Voice
How online retailers can take advantage of the new omnicommerce landscape
It has never been more important for online retailers to broaden their offering across multiple sales channels, says Sacha Wilson, senior director tax technology solutions at Avalara
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Retail Voice
Three quick ways to ease CX frustration and contribute to the bottom line
Customer experience has never been so important in this post-lockdown world, but here is a trio of effective quick wins, writes Sabio client director for consumer markets Sara Elmsly.
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Retail Voice
When UK retailers meet their audiences on Pinterest
Understanding customer behaviour and insight as stores reopen after lockdown will be crucial, says Pinterest director of business marketing EMEA Visha Naul
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Article
Three ways to market with purpose
Here we crystallise the learnings from CX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
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Retail Voice
Retailing in 2021 and beyond – what stores need to do better
The retail sector may have had a brutal 12 months but the time is right for companies to bounce back and set a new agenda, argues Marcus Fox, group managing director at iD Agile Retail.
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Data
Data: The top five retailers consumers want on high streets
The future of UK High Streets is at stake as the country emerges from the grips of the pandemic, but it is important to understand what consumers want from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 UK consumers said
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Retail Voice
Returns: the next evolution in customer-focused ecommerce
With the ecommerce market showing unprecedented growth, retailers cannot afford to overlook the issue of returns, says Jack Williams, chief executive and founder of Selazar.
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Data
Data: Biggest factors motivating online consumer spending revealed
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to uncover what is driving them to purchase, where they are starting their online shopping journeys and which retailers are winning in UX.
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Retail Voice
Rethinking retail: the three trends you need to know
The past 12 months have seen unprecedented changes to the retail scene. Marie McCarthy, regional sales director at Centric Software, outlines three key trends that will define 2021.
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Retail Voice
Will 2021 be the year of social commerce?
The pandemic has forced retailers to rethink the way they engage with consumers. Carl Hutchinson of Summit believes 2021 could be the year when social commerce becomes a dominant force in retail.
