All Consumer insight articles
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OpinionâAs retailers find life a slog, roll on the World Cupâ
Industry data doesnât make pretty reading. Retailers must take opportunities where they can and make their own luck, says George MacDonald
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DataFun leaderboard: the 80 âmost funâ retailers, according to consumers
Thanks to data shared with Retail Week by OC&C, we can reveal the UK retailers that consumers agree are the most fun to shop with.
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Chart of the WeekChart of the Week: People who use it really love Tesco Whoosh
Tesco reported its rapid delivery service grew by 51% in its latest financial year
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FeatureThe future of beauty and wellness: TikTok, science and beautybots
A lot has changed in health and beauty in recent decades, but what do the behaviours of consumers now mean for the category in the long term?
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NewsCharity Super.Mkt opens new warehouse concept and pop-up space
Charity Super.Mkt will open a new warehouse and pop-up space this weekend as the demand for pre-loved clothing continues to surge.
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Chart of the WeekCharts of the Week: Fashion ecomm and EBITDA, UK payments, and more
How two leading fashion etailers have dealt with falling revenue, and how the UK pays compares to the rest of Europe
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OpinionâAI may not be threatening jobs right now. But in future..?â
As Marks & Spencer unveiled a new AI initiative and Next detailed how it is using the technology, AI is clearly creating both opportunity and value â as well as acknowledgement of a challenge, for those looking to join the workforce, George MacDonald reflects
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FeatureShein and Temu: can retail ever be the same again?
The ultimate disruptors, Shein and Temu, have built empires on being ultra-cheap, with traditional high street players left to pay the price. Retaliation from new regulators and customs officials is just around the corner, but after changing what Brits think products are worth, will the industry ever go back to normal?
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Chart of the WeekCharts of the Week: âAwful Aprilâ, Iran war and the cost of living
April is upon us. The time when businesses and government bodies typically reserve the right to up the price of bills, whether that is because of inflation, upgrades or shoring up their finances.
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OpinionâCustomer expectations of retail AI are not what you thinkâ
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumbyâs Sandra Stanley
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InterviewâConfidence compoundsâ: Valtechâs Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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DataDigital Capability Index 2026 â which retailers best meet consumer expectations?
The first Retail Week/The Grocer Digital Capability Index shows how well retail brands are catering to the needs of consumers when shopping across stores and online.
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NewsArgos tops new ranking of retailersâ digital capabilities
Argos is the first winner of the Digital Capability Index (DCI), a new ranking by Retail Week and The Grocer of 65 leading high street retailers based on how strongly their shopping features match consumer demands.
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NewsData: âCost-per-wearâ mindset grows among consumers
More consumers are considering the âcost-per-wearâ of an item when shopping these days in a move away from impulse spending, new research has found.
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FeatureThe future of food and drink consumption: fat jabs, premiumisation and AI
The food and drink industry is hurtling towards yet more change. What should retailers do to prepare?
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AnalysisWhat this weekâs inflation rate fall means for retailers
Stubbornly high inflation that led to the cost-of-living crisis and undermined confidence is showing signs of easing. This will be welcome news for retailers, but they still face consumer uncertainty this year
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OpinionâIâmâŻoptimistic about UK retail even though this will be a finely balanced yearâ
Last year was not the disaster many retailers feared and 2026 will not be without risk. Retailers should double down on the basics of value,âŻqualityâŻand trust, believes PwCâs Lisa Hooker.
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NewsThe retailers best meeting shopper expectations to be revealed in new digital index
LIVE 2026 will see the launch of the Digital Capability Index, a new collaborative report between Retail Week and The Grocer.
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DataThe shoplifting report: what consumers really think about retail crime
Thanks to exclusive consumer data collected for Retail Week by YouGov, we can lift the lid on what British shoppers really think about shoplifting.
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DataNearly two-thirds of major UK retailer websites had fewer visitors in 2025
Changes in consumer browsing behaviour are wreaking havoc on visitor numbers to retail ecommerce websites, with nearly two-thirds of major UK retailers facing falls in unique visitors last year.