All Consumer insight articles
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NewsBeaverbrooks sales soar as shoppers flock back to stores
Jewellery retailer Beaverbrooks has reported a marked increase in sales in the week following its reopening of stores on June 15.
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News
Consumer confidence rises in June as non-essential stores reopen
Consumer confidence rose month on month in June as shoppers felt more optimistic about the economy and their personal finances looking ahead.
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News
70% of shoppers wary of returning to stores ahead of non-essential reopening
As non-essential retail prepares to reopen on June 15 UK consumers are reluctant to return to normal life, with seven in 10 uncomfortable going shopping according to the second EY Future Consumer Index.
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Data
Data: What search trends reveal about shopping in lockdown
As the retail industry edges slowly towards the resumption of business, online search data shows UK search habits have dramatically changed since the lockdown began. As well as seeking out essential goods, consumers have made the most of forced time at home to take up new hobbies and DIY projects. ...
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News
Consumer confidence ‘severely depressed’ despite improvement
The latest consumer confidence data showed a small improvement in sentiment, but overall it is still low.
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Retail Voice
Time to take stock of your digital marketing strategy
The effect of Covid-19 on consumer confidence has been dramatic – and new research from Mapp suggests it will be felt for some time to come.
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News
Consumer confidence drastically decreased due to coronavirus
New research for the middle of March shows a drastic drop in consumer confidence due to the coronavirus pandemic.
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News
Consumer confidence jitters ease after ‘Boris bounce’
Consumer confidence is heading towards positive territory following four years of negative scores.
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Opinion
Opinion: The 2010s, the decade when retailers started to listen
The last decade saw many famous retailers go out of business . Names that we grew up with are no longer with us.
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Retail Voice
How retailers can provide personalised in-store experiences
As we enter a new decade, retailers can no longer offer their customers “one-size-fits-all” experiences – they need to personalise them to increase loyalty and revenue, explains JRNI.
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Retail Voice
Customer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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News
Climate crisis makes little impact to Christmas spending
Consumer spending over the festive period is hardly impacted by environmental issues such as climate change, according to a new shopper survey.
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Retail Voice
Four ways digital will enhance the store of the future
After attending Cisco’s Experience the Future of Retail event in Leeds, Retail Week details four ways technology can drive the store to the next level.
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News
Data: Shoppers spent £2bn on Christmas gifts during Black Friday
The struggling UK retail sector may not get the Christmas sales boost it desires, as new research shows many customers did the majority of their festive shopping during the Black Friday sales.
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Retail Voice
Understanding the customer mindset online
Conversity’s Sarah Cameron explains how retailers need to combine personalisation with real-time data to appear more human online.
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Retail Voice
Three new rules to stay relevant
EY’s Silvia Rindone explains the new principles retailers need to be adhering to in order to get ahead in the changeable retail landscape.
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Analysis
The demise of demographics: why age is just a number
To deliver an outstanding customer experience, retailers need to move beyond basic demographics to understand how people behave when they shop, according to a major new Retail Week report.
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News
John Lewis launches two DnaNudge pop-ups in London
John Lewis has launched two pop-ups with DNA testing start-up DnaNudge in London, as the retailer looks to help customers make “healthier choices”.
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Retail Voice
How to use payment solutions to increase consumer loyalty
Andy Harding, managing director of Openpay, explains how retailers can tap into customers’ desires for more transparent payment solutions in order to grow consumer trust and loyalty, and increase responsible spending.
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Analysis
Seven trends that will define Christmas and set the tone for 2020
Christmas 2019 will be unique for many reasons: a December election, Brexit looming and growing concern over the climate crisis. But what consumer behaviour trends will impact how people shop this Christmas and define retail in 2020? Retail Week investigates.
