All Consumer insight articles
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DataData: Biggest factors motivating online consumer spending revealed
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to uncover what is driving them to purchase, where they are starting their online shopping journeys and which retailers are winning in UX.
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Retail Voice
Rethinking retail: the three trends you need to know
The past 12 months have seen unprecedented changes to the retail scene. Marie McCarthy, regional sales director at Centric Software, outlines three key trends that will define 2021.
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Retail Voice
Will 2021 be the year of social commerce?
The pandemic has forced retailers to rethink the way they engage with consumers. Carl Hutchinson of Summit believes 2021 could be the year when social commerce becomes a dominant force in retail.
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Analysis
Six ways to fast-track ecommerce strategy in 2021
Online sales have soared 46% year on year, with the pandemic changing consumer shopping behaviour as we know it. As RWRC’s Accelerating Ecommerce Week kicks off, we look at the steps retailers must take to expedite their digital propositions.
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Retail Voice
How to empower consumers with frictionless self-service journeys
Retailers today face many challenges. Consumption patterns have changed – and keep on changing – and Covid has only expedited this change process.
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Retail Voice
Stay light on your feet – there will be more challenges for retailers in 2021
As we begin to slowly find a way out of the current health crisis, the threat of a financial crisis will soon become front of mind for many consumers and retailers, writes Richard Brassey, director at Barclays Partner Finance
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Opinion
'Retailers should prepare now for a year of two halves'
Short-term agility remains essential, particularly as retail weathers the current storm. But this lockdown period is also the perfect time to prepare long-term strategies for growth, in order to benefit during the second half of the year.
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Analysis
Strategic report: Five winning pricing strategies for 2021
With consumers still tightening their purse strings, this year could prove to be a rocky road for retailers who don’t have the right pricing strategy. Read Retail Week’s new report to find out how AI could optimise pricing and drive loyalty .
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Retail Voice
Watch: How a year of change impacted UK consumer trends
In a year like no other, Google Trends data provides a revealing snapshot of the changes we’ve experienced in the way we live, work, play and shop. Watch these shifts in consumer behaviour unfold in this two-minute video.
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Analysis
Analysis: Which Covid trends are here to stay?
The ongoing coronavirus pandemic has upended almost every part of society and few sectors have been more challenged than retail. Retail Week looks at some of the Covid-driven changes that will outlast even the virus.
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Analysis
Consumer 2021: Lean into empathy for a customer experience shoppers will trust
Retailers must get to know their customers on a deeper level and approach interactions with empathy in order to thrive in a post-Covid landscape, according to customer experience experts.
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Events
Consumer 2021: Customers value community and the personal touch
Customer feedback via live chats and social media has proved invaluable this year agreed a panel of experts during RWRC’s Consumer 2021 week.
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Events
Consumer 2021: Right messaging is critical to drive growth, say retailers
The right messaging at the right time will be critical to driving sales this Christmas and next year, a panel of retail experts warned during RWRC’s Consumer 2021 week.
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Events
Consumer 2021 virtual events: Leaders’ strategies to define next year
Find out who the winning retailers of 2020 are and how they have pivoted their businesses to meet consumer demand.
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Retail Voice
Five technology insights to help retail adapt and thrive
With executives from retail and tech preparing to descend on Retail Racing 2020, event founder Kevin Ludford shares learnings and advice from technology players on how the industry has changed and what retailers should be doing to sustain growth post-Covid.
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Retail Voice
Will it be bells or balls for the 2020 Christmas peak?
As the golden quarter approaches, we usually find that retail analysts start issuing predictions for the upcoming peak season. Unsurprisingly, these are slower coming through at the moment. Covid-19 has thrown out the rule book.
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Retail Voice
How masks will instil consumer confidence in retail once more
Popping a mask into your pocket when you leave the house has quickly become the norm and now face coverings are helping retail get back on its feet, says Richard Mears, founder and CEO of Breathe Happy
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Retail Voice
Data: How coronavirus has altered shoppers' mindsets
Shoppers will favour local stores as life gets back on track, despite more than half of Brits being worried that their finances will be severely affected, new YouGov stats reveal.
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Retail Voice
The secrets of Gymshark’s customer-centred success
With businesses fighting hard to re-engage their customers in the wake of the coronavirus pandemic, Gymshark is one company that retailers could learn some lessons from, says Daniela Cicoria, senior customer success manager at Vision Critical.
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News
Beaverbrooks sales soar as shoppers flock back to stores
Jewellery retailer Beaverbrooks has reported a marked increase in sales in the week following its reopening of stores on June 15.
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