More online retail – Page 14
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Supplier InsightAI-enhanced CX: Four retail disruptors making it happen
Secret Sales, Cotton Traders, Love the Sales and 77 Diamonds reveal how they have invested in AI, what the results have been and where they plan to go next with the technology in 2024
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AnalysisThe top retailers for CX as voted for by UK shoppers
Marks & Spencer and eBay are among the businesses named by consumers in Retail Week’s How They’ll Spend It 2024 report for offering the best shopping experiences.
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AnalysisThe stories that rocked retail in 2023
2023 was frequently a tough year for retail. From the ongoing cost-of-living crisis to the travail of the pureplays and the collapse – and rebirth – of a much beloved high street institution, here are the stories that shook the industry
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InterviewQ&A: Ann Steer on reinventing Freemans in a year of ‘aggressive’ transformation
Freemans chief executive Ann Steer speaks to Retail Week about a year of “aggressive” change for the business following the move that transformed Freemans from a traditional mail-order catalogue business to a modern digital department store
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InterviewQ&A: Deliveroo’s Eric French on becoming more than just a takeaway platform
Following the unveiling of Deliveroo’s new non-food delivery platform, chief operating officer Eric French speaks to Retail Week about what the new service can offer customers, its new partnerships and becoming a destination for last-minute Christmas gifts
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Supplier InsightAI and Marketing: Three Secrets to Success
Unlock the power of AI in your marketing strategies. Discover three secrets to success with AI and transform your ecommerce marketing. By Carl Bleich, head of content, Bloomreach.
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AnalysisCustomer 2024: Three trends shaping the digital strategies of H&M, Nike, Ikea and more
As customer expectations continue to rise, retailers must make every online touchpoint count. Building on consumer research, we explore where retailers are already investing to stay ahead of the curve – and what trends will stick.
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InterviewQ&A: Castore boss Tom Beahon on the next steps after raising £150m
As Castore announced today that it has raised £150m in new capital investment, co-founder and chief executive Tom Beahon speaks to Retail Week about the sportswear retailer’s meteoric rise and expansion plans, the importance of global partners and the key to success moving forward
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AnalysisTikTok Shop: three retailers nailing social commerce
Over 1.5 million UK businesses are now on the TikTok app, and the brand reports that the number of merchants joining its ecommerce platform is growing “rapidly”. We spoke to three social-savvy businesses that have made a success of it.
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AnalysisBlack Friday: Sales decline despite ‘buzz’ on UK high streets and marketplaces
Store footfall was down 1.6% across UK retail destinations while Barclaycard transaction volumes declined 0.6% year on year. In contrast, total gross sales for major marketplaces via CommerceHub increased by 18% on 2022
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AnalysisRetail Horizon 2024: Industry
Retail Horizon 2024 is Retail Week’s exclusive strategic toolkit for subscribers.
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InterviewQ&A: Abbott Lyon chair Gareth Jones on the jewellery retailer’s unique proposition
Following the opening of Abbott Lyon’s debut pop-up store, chair Gareth Jones speaks to Retail Week about the meaning of affordable luxury, the retailer’s competitive advantage, expectations for the peak trading period and where stores fit into its future
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Opinion‘Stores are here to stay but how should they adapt to different shopping missions?’
It’s important for retailers to think about the role of different stores in different locations and how they service individuals, says Lisa Hooker
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Innovation of the WeekAmazon teams up with Meta and Snap for seamless social shopping
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our analysts.
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Opinion‘The Body Shop could be a lean, green retail machine once again’
One of retail’s great disruptors, The Body Shop under new ownership has a chance to win over a new generation of consumers
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AnalysisIs buy now, pay later worth the risk to retailers?
As fashion giant Asos recently introduced restrictions on its buy now, pay later services in a bid to improve profitability, Retail Week explores if retailers are moving away from or leaning into pay later credit services, and what this means ahead of the festive season.
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InterviewQ&A: Canopey founder on launching a verified sustainable marketplace
Canopey’s founder Thomas Panton speaks to Retail Week about the launch of its sustainable marketplace, the ways it is eliminating greenwashing and its plans for reaching a varied consumer and retailer audience.
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AnalysisRetail Horizon 2024: How AI will help retailers unlock their growth potential
The pace of technology development and consumer adoption is accelerating at a breathtaking speed, and retailers must find ways to stay ahead.
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AnalysisRetail Horizon 2024: Technology
Retail Horizon 2024 is Retail Week’s exclusive strategic toolkit for subscribers.
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AnalysisGolden quarter: How retailers are preparing for another cash-strapped Christmas
With the macroeconomic environment looking gloomier than ever, we spoke to some of the UK’s biggest retailers to get their take on whether this year’s festive season will be feast or famine.