All articles by Charlotte Hardie
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Opinion
‘Backpedaling on diversity and inclusion would be a huge mistake’
As International Women’s Day is marked this week, commitment to diversity and inclusion is on the wane among some big-name businesses. But less diverse companies will ultimately be less successful, argues Retail Week editor-in-chief Charlotte Hardie
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Opinion
‘When it comes to Gen Z, businesses need to work with, not against, the zeitgeist’
The constant drip-feeding of exasperation-loaded Gen Z column inches detract businesses from keeping pace, argues Retail Week editor-in-chief Charlotte Hardie
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Opinion
‘As they walk a tightrope, retailers wonder how Reeves’ vision for growth applies to them’
Amid a round of retail job cuts from big industry names, the chancellor needs to offer the industry a big olive branch. Action on business rates would be a good place to start, says Retail Week editor-in-chief Charlotte Hardie
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Opinion
‘At Christmas most people shop with their hearts and if they can spend, they will’
Dire predictions about retail’s Christmas performance are almost as traditional as holly and mistletoe, but rarely come true, says Charlotte Hardie
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Opinion
‘Perhaps there’s something retailers should admire in Jaguar’s rebrand’
Ensuring continued brand relevance relies on the drive and vision of people willing to take risks. You only need to look at the once much-loved retail brands that haven’t survived to be reminded of that, argues Charlotte Hardie
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Opinion
‘Entire retail industry is scratching its head to find a way to make the numbers work post-Budget’
Unexpected extra costs imposed in the recent Budget have left retailers reeling in shock. They will need all their legendary resilience to leap the hurdles placed in their way by the government, warns Charlotte Hardie
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Opinion
‘Last Sunday my daughter and I watched a shoplifter headbutt a store worker outside Sainsbury’s’
Retailers need to seek fresh ways to ensure a genuine understanding of the unacceptable pressure that store colleagues face, says Charlotte Hardie
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Opinion
‘We need to consider why Shein is a disruptor that delivers more than £1bn in annual UK sales’
Online fashion powerhouse Shein’s success raises uncomfortable questions about consumption, believes Charlotte Hardie
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Opinion
‘Asos hasn’t captured the hearts and wallets of Gen Z and Gen Alpha’
The news this week of more upheaval at Asos, with senior leadership departures following a 12-month revenue decline, is a stark reminder of how challenging it is to remain relevant in today’s ever-changing retail world.
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Opinion
‘Rain may mean soggy footfall, but retailers can’t forget the big climate picture’
Day to day, rain has probably been front of mind for retailers as dismal July weather resulted in soggy footfall in many places.
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Analysis
Retail Week turns 35: Special anniversary magazine edition
First established in 1988, Retail Week brings together retail leaders, experts and past editors to reflect on the past 35 years and to explore what the future now holds for the industry. Access your free copy of the magazine here
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Analysis
Retail Week Award for Lifetime Achievement: Jacqueline Gold
This year we have made a very special, one-off award to commemorate and celebrate the life of Jacqueline Gold.
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Opinion
No Limits: ‘Help us keep retail at its brilliant best for everyone’
The retail industry’s meritocratic reputation has always been celebrated.
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Future Leaders
Day 5. Chair closing remarks
Charlotte Hardie, chair of Be Inspired, summarises some of the best insight from the week and draws the event to a close.
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Future Leaders
Day 1. Chair opening: Welcome to Be Inspired
Charlotte Hardie, chair of Be Inspired, opens the conference and explains why Be Inspired is a force for change.
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Opinion
WRC blog: Stand out retail uses data to reward customers
Data can help identify new ways to engage consumers, Neiman Marcus boss Karen Katz told the World Retail Congress.
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Opinion
WRC blog: From retail's first kiss to robotic solutions
Customer experience, artificial intelligence and reinventing the mall were all on the first day’s agenda at the World Retail Congress.
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Video
Watch: Be Inspired's male ambassadors discuss diversity
In the second documentary on inspiring future female leaders we speak to some of the sector’s leading men about how to balance the boardroom.
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Video
The Retail Week with Gracia Amico: Inspiring future female leaders
Retail Week Be Inspired aims to promote the careers of female leaders in the industry. We ask what retailers are doing to encourage women in retail.
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Analysis
Be Inspired: Watch our documentary on role models for future female leaders
Retail Week has created the Be Inspired campaign to promote the careers of successful female retail leaders. Watch the documentary here.