All articles by Charlotte Hardie – Page 9
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Analysis
Store Operations: Are shoppers being served?
As the credit crunch sets in, people are changing the way they shop. But are retailers changing how they run stores to reflect this? Charlotte Hardie reports
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Crunch puts the stress on supply
Every retailer is feeling the pressure at the moment and supply chain teams are no exception.The economic situation is having a major impact on these professionals’ day-to-day responsibilities – not only pushing up costs such as fuel, but also affecting stock holding. As credit insurers tighten their belts, many retailers ...
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Home Delivery: Doorstep challenge
Failed home deliveries are a headache for the consumer, but the amount it costs the retail industry each year is in the millions. Charlotte Hardie assesses what can be done to lessen the pain
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Supply chain directors: World in their hands
The ill-informed might assume that a supply chain career is simply about shifting boxes around. But, as any supply chain director would tell them, there’s a lot more to it than that, and developments in the past few years have meant that the role is becoming ever more complex. So ...
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Analysis
Creative directors: The creative heart of retail
Creative chiefs are far more than just designers – they play a vital role in making retail the dynamic industry it is. Charlotte Hardie brings nine top names together to find out what drives them
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In-store promotions: Let me entertain you
Enough of the misery – it’s time to inject some fun into retail. Charlotte Hardie discovers how savvy retailers are lifting morale and sales with innovative in-store promotions to beat the blues.
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Analysis
Charity begins on the high street
Working with charities isn’t just part of being a good corporate citizen – done the right way it can motivate staff and generate free PR.
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Voices of experience
This will be the first downturn many retailers have worked through, but there are those who have been here before. Some of retail’s most distinguished names tell Charlotte Hardie in their own words how to deal with a slowdown.
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Brits abroad
The Olympics have reminded us all how great it is to be British, but shoppers around the world love what we stand for. Charlotte Hardie discovers how we can capitalise on their enthusiasm for all things British.
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AnalysisDo stars still sell?
With marketing budgets feeling the pinch, retailers may be thinking twice about signing celebrities to front their brand. Charlotte Hardie asks when they’re worth it and how they can be put to best use
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Analysis
Born survivor
A science degree, years in hospitality retailing and a passion for survival skills are all proving useful in Paul Mildenstein’s role at Claire’s Accessories. Charlotte Hardie meets him.
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AnalysisBlazing a trail in electronics
From its humble beginnings as a battery charging enterprise in Hull, Comet has flourished into a multichannel pioneer. Charlotte Hardie takes a look back on its 75th anniversary.
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News
New Comet site takesservice-led approach
Comet has overhauled its web site to focus on customer service instead of product deals.
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Analysis
Where there’s a wag...
Credit crunch? What credit crunch? For the footballers’ wives of Cheshire money is no object, but they expect a lot from their retailers. Charlotte Hardie pays a visit to WAG heaven.
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Reasons to be cheerful
Feeling miserable? Sick of reading about hard-up shoppers and soaring inflation? Well so are we, so here are three pages of nothing but good news and optimism. There is nothing anyone can do about the global economy, but plenty of opportunities still exist for those that are brave enough. Charlotte ...
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AnalysisStaff safety on a knife edge
Violent crime has never been higher up the agenda and shopworkers are on the front line. Charlotte Hardie asks what is being done to protect them from knife attacks
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AnalysisSix promising luxury brands
Making it in the cut-throat world of luxury retail is undoubtedly tough, but six of the most promising brands are being mentored by top names in the sector. By Charlotte Dennis-Jones
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AnalysisThe weirdest jobs in retail
From professional pet food tasters to the man who makes a living blowing up toasters, Charlotte Dennis-Jones talks to the people with the most unusual jobs in retail
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AnalysisIrish charm
A friendly business culture and a free rein have made Rhys Iley’s directorship of Boots Ireland a refreshing change. He tells Charlotte Dennis-Jones what’s different on the Emerald Isle