All articles by Charlotte Hardie – Page 5
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AnalysisThe Burton Group family tree
Its alumni list reads like a who’s who of retail. So why was Sir Ralph Halpern’s former retail powerhouse the perfect training ground for so many of retail’s future stars, asks Charlotte Hardie.
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OpinionSupply chain: At the heart of retail
SuperGroup’s supply chain-induced woes have been a timely reminder of just how much financial success hinges on a smooth supply chain operation.
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AnalysisMaking a world of difference
Airport duty free retailing is quicker and less predictable than the average retail supply chain. Charlotte Hardie finds out how World Duty Free copes with security checks, flight delays and even the odd volcano.
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AnalysisWhich 100 brands are providing the best customer experience?
Amazon’s done it again. In a survey of more than 7,000 shoppers, the online giant has topped the list of the best brands for overall customer experience.
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AnalysisEmerging retailers: Still flying high?
Two years ago, 10 of the top emerging retailers gathered for a Retail Week photo shoot at the top of London’s Gherkin. Today, Charlotte Hardie revisits them to find out how they have fared amid the trials and tribulations of the continued downturn.
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OpinionPrice wars are fine, but what about the suppliers?
Another day, another price war. Or so it feels. Great news for shoppers on a budget, terrible news for suppliers.
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AnalysisThe online battle for traffic
Which websites have lost or gained the most visitors in the past year? Charlotte Hardie considers the usefulness of unique visitor numbers analysis
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AnalysisActing on impulse
What constitutes impulse shopping? Is it just as prevalent at a time when budgets are tight? Charlotte Hardie finds out how retailers can boost the number of products bought on a whim
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OpinionThe new era of retail marketing
A retail marketing team’s job today is nothing like that of even five years ago.
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NewsRetail red tape to be cut but no change on Sunday trading
Six-hour rule stays but retail review plans to simplify consumer rights and age-restriction regulations
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AnalysisRetail Week On The Road: Wales and the Southwest
We visit Cardiff, Swansea, Newport and Bristol.
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AnalysisTalking about their generation
What do young people think about retail? How do they decide where and how they shop? Charlotte Hardie talks to them and reveals what you need to know about the next generation
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AnalysisAt the margins
At every turn, retailers are staring at rising costs. With deflation a thing of the past, how can they manage their margins and remain profitable? Charlotte Hardie considers the challenges ahead.
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AnalysisHow do you solve a problem like Ireland?
Everyone knows that Ireland’s retail scene is a disaster. But how should you tackle it? As some UK retailers scale back their Irish portfolios, Charlotte Hardie assesses the various options
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AnalysisTying the retail knot
Wills and Kate tie the knot tomorrow, and in keeping with the fervour we take a look back at some of the most notable marriages of retail businesses over the years. Have these unions stood the test of time or did they decide to go their separate ways? Charlotte Hardie ...
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AnalysisCan you crack America?
It is the world’s largest retail market, but UK store chains struggle in the US. With international expansion a boardroom priority, Charlotte Hardie considers the traps retailers should avoid to succeed in America.
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AnalysisThe changing face of eBay
One year on since the launch of its fashion Outlet, eBay has emerged as an unlikely ally in offloading end-of-line and clearance stock. Charlotte Hardie reports
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OpinionMultichannel gets more complicated
Just as retailers really start to understand what multichannel means to their business and how to capitalise on that, it gets more complicated
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AnalysisNot just a campaign
The perception of Marks & Spencer has been transformed in the seven years that Sir Stuart was at the helm. Its Your M&S advertising campaign was central to that, says Charlotte Hardie
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AnalysisRose: The man with the plan
Under Sir Stuart Rose’s leadership, Marks & Spencer has developed one of the most comprehensive CSR programmes of any retailer. Charlotte Hardie examines the achievements of Plan A so far.