All articles by Charlotte Hardie – Page 3
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AnalysisVideo: Customer service critical to specialist retailers' survival, says Dixons' Seb James
The overhaul of Dixons’ dismal customer service reputation has been critical in turning around the fortunes of the electricals retailer, delegates at Retail Week Live heard.
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NewsRetail Week Live: Better insight needed to boost loyalty
Retailers have to work harder to get customer insight right, delegates at Retail Week Live have heard.
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OpinionRetail property development: Changing for the better
As every week goes by, it seems yet another story emerges of retailers consolidating their store portfolios.
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AnalysisAnalysis: WHSmith gets interesting with Kobo drive
It’s not often that WHSmith takes you by surprise. Year in year out, group chief executive Kate Swann’s story has been about maintaining a usually healthy overall profit by running an exceptionally tight ship. But alongside today’s financials came an announcement that shows intriguing multichannel innovation from a retailer not renowned for creative thinking.
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AnalysisThe Kingfisher family tree
The retail empire that emerged in the early 1980s has produced some of retail’s best-known names. Who are they and why was it such a hotbed of talent?
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AnalysisDaily deal sites: Can Groupon and LivingSocial help retail sales?
The popularity of daily deals websites has soared since they hit the UK just a few years ago, but multiples are still shy of the benefits. Charlotte Hardie finds out if they are missing a trick.
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NewsRetailers must innovate to compete, says Kingfisher boss
Retailers need to improve innovation in order to remain competitive, Kingfisher chief executive Ian Cheshire told delegates at The Cloud Retail Week Conference today.
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AnalysisMultichannel directors: Driving a retail revolution
The rise of multichannel signals a seismic shift in retailing, and the directors leading the change are ever more prominent.
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OpinionLess is more for UK retail
Charlotte Hardie is features editor of Retail Week. She writes about all retail sectors, overseeing the longer features in the magazine’s general analysis and in business sections.
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OpinionThe year of the supply chain professional
Charlotte Hardie is features editor of Retail Week. She writes about all retail sectors, overseeing the longer features in the magazine’s general analysis and in business sections.
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AnalysisOn the road to success
It’s taken a while, but retailers are finally making big strides in improving delivery services. Charlotte Hardie considers the change in consumer demands, and outlines some of the recent innovations.
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AnalysisHow do men shop?
When it comes to harnessing customer spend, retailers’ focus is typically on women. What can retailers do to better tap into the male shopping psyche, asks Charlotte Hardie.
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AnalysisIt’s a wrap: Christmas performance revealed
Christmas is over and many retailers’ hangovers were often less painful than anticipated, but was it really better than expected? Charlotte Hardie reports.
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AnalysisBuild-a-Bear Workshop: The bear necessities
Launched 14 years ago, Build-a-Bear Workshop still enjoys healthy success. By Charlotte Hardie.
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AnalysisBeating a UK retreat
As Best Buy officially pulls out of the UK this weekend, Charlotte Hardie considers why it and many other international big shots have failed in their bid to conquer the UK.
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AnalysisReview of the Year 2011: 02. February
Mary Portas’ undercover Secret Shopper customer service programme resulted in an official complaint.
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AnalysisReview of the Year 2011: 03. March
Tesco’s attempts to go head-to-head with Asda’s Price Guarantee backfired after it was forced to issue a flood of refunds.
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AnalysisReview of the Year 2011: 04. April
April provided ample evidence of the structural changes hitting retailers throughout 2011.
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AnalysisReview of the Year 2011: 05. May
The polarisation of the retail market was a key theme in May.