All articles by Charlotte Hardie – Page 3
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Analysis
Review of the Year 2011: 09. September
Amazon hit the headlines when Retail Week revealed that it too was to have a physical presence in the UK with the launch of order collection lockers.
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Analysis
Review of the Year 2011: 08. August
It was a dark month for retail, against a violent and costly backdrop of the riots.
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Analysis
Review of the Year 2011: 07. July
The gloom of June’s multiple administrations was compounded in the first week of July.
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Analysis
Review of the Year 2011: 06. June
Sign up Source: Michael Walter/Troika John Lewis, Westfield Stratford City John Lewis hauls the sign for its new Westfield Stratford store into place. The store overlooks the Olympics site and in June, retailers and Westfield executives were in the final push to get everything ready for ...
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Analysis
Review of the Year 2011: 05. May
The polarisation of the retail market was a key theme in May.
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Analysis
Review of the Year 2011: 04. April
April provided ample evidence of the structural changes hitting retailers throughout 2011.
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Analysis
Review of the Year 2011: 03. March
Tesco’s attempts to go head-to-head with Asda’s Price Guarantee backfired after it was forced to issue a flood of refunds.
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Analysis
Review of the Year 2011: 02. February
Mary Portas’ undercover Secret Shopper customer service programme resulted in an official complaint.
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Analysis
Where will shoppers spend this Christmas?
Are your shops still eerily quiet in the run-up to Christmas? Then consider this; one in five shoppers intends to buy presents after December 25th in order to get the best possible bargain.
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Analysis
A winter walkaround
With little over three weeks to go, Charlotte Hardie and Simon Puryer take at trip to the West End to look at how retailers are faring in the festive countdown.
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Opinion
The move out of town
Bright spots may be hard to find in the retail sector at the moment, but those involved in retail parks can claim that this is one of them
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News
Glimpses of positivity despite shares slide
Stores shares were down slightly compared with the previous week, when they had advanced following the dramatic events and reams of interim results from major retailers.
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Analysis
After the riots: Retail rebuilds
It’s three months since the riots. Charlotte Hardie investigates how retailers have restored normality, and finds there’s still much to do.
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Analysis
The Burton Group family tree
Its alumni list reads like a who’s who of retail. So why was Sir Ralph Halpern’s former retail powerhouse the perfect training ground for so many of retail’s future stars, asks Charlotte Hardie.
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Analysis
Making a world of difference
Airport duty free retailing is quicker and less predictable than the average retail supply chain. Charlotte Hardie finds out how World Duty Free copes with security checks, flight delays and even the odd volcano.
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Opinion
Supply chain: At the heart of retail
SuperGroup’s supply chain-induced woes have been a timely reminder of just how much financial success hinges on a smooth supply chain operation.
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Analysis
Which 100 brands are providing the best customer experience?
Amazon’s done it again. In a survey of more than 7,000 shoppers, the online giant has topped the list of the best brands for overall customer experience.
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Analysis
Emerging retailers: Still flying high?
Two years ago, 10 of the top emerging retailers gathered for a Retail Week photo shoot at the top of London’s Gherkin. Today, Charlotte Hardie revisits them to find out how they have fared amid the trials and tribulations of the continued downturn.
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Opinion
Price wars are fine, but what about the suppliers?
Another day, another price war. Or so it feels. Great news for shoppers on a budget, terrible news for suppliers.