‘Despite AI solutions revolutionising efficiency, retail will always be about people’
As the Fashion Retail Academy celebrates its 20th anniverary, Charlotte Hardie considers what the next 20 years could bring, particularly the impact of AI on the industry and its people
Chilling words in a Retail Week column last week by True Capital’s Matt Truman. By his own admission this is a worst-case scenario of the impact of AI.
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