Need to know

  • Analysis: Shops and the 15-minute city – how to win in a hyper-local world

  • Data: How the pandemic has supercharged the warehouse space race

  • Analysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic

  • Ranking: Nike to Next – the 20 fashion brands bossing social media

  • In pictures: Laura Ashley relaunches as shop-in-shop in Next

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    • Strategic report: Five ways to turn your staff into customer champions

    • Very Group and Gousto reveal CX investments

    • Three ways to market with purpose

    • Data: The top five retailers consumers want on high streets

    • Five lessons from Christmas retailers must act on to nail peak 2021

    • Transform or die: 1,000 consumers on the future of the high street

    • Co-op and One Stop reveal investment in payment tech has transformed CX

    • Five strategies to drive spend with winning customer experience

    • Five steps to woo the new consumer

    • Data: The sectors that thrived online over Christmas – and what it means for 2021