Need to know

  • Future of the flagship: Finding its place and purpose in a post-Covid world

  • Analysis: What Next’s growth trajectory means for fashion retail

  • Deep dive: Understanding your new target shoppers – their favourite stores revealed

  • Store gallery: Harrods opens Chocolate Hall as Knightsbridge revamp continues

  • Analysis: Five ways Boohoo is building for the future after supply chain scandal

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    • Data: Five guaranteed ways to keep consumers flocking to the high street

    • Five ways to turn your staff into customer champions

    • Very Group and Gousto reveal CX investments

    • Three ways to market with purpose

    • Data: The top five retailers consumers want on high streets

    • Five lessons from Christmas retailers must act on to nail peak 2021

    • Transform or die: 1,000 consumers on the future of the high street

    • Co-op and One Stop reveal investment in payment tech has transformed CX

    • Five strategies to drive spend with winning customer experience

    • Five steps to woo the new consumer