Need to know

  • Interview: Dave Lewis – Leaving a drastically different Tesco

  • Social mobility champion: How Morrisons focuses on recruiting from deprived areas

  • How retail changed my life: M&S’ Sharry Cramond – from council estate to dream job

  • Analysis: How coronavirus has hindered social mobility in retail

  • Watch: Leahy, Lord Price, Lea and Roberts launch No Limits social mobility campaign

  • Analysis: How Greggs and Hotel Chocolat are creating new recipes for success


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    • Research: Five leading retailers reveal their 2021 CX strategies

    • Watch: How the pandemic has propelled the supply chain

    • Data: Less than a third of shoppers prepared to head back to stores

    • Data: Three bricks-and-mortar retailers winning in the productivity stakes

    • Sponsored: Five ways retailers can find recovery this Christmas

    • Meet the global retailers powering their businesses for the new ecommerce

    • Watch: Pets at Home, SilkFred and BrandAlley CEOs on the new drivers of loyalty

    • Watch: Why simplicity in payments is everything

    • Data: The UK’s top 30 most productive retailers of 2020

    • Algorithmic retailing: four steps to success