Argos digital store 1

Retail Week Indicator: The digital dichotomy in general merchandise

In the general merchandise sector, there is a pronounced dichotomy between retailers with digitally advanced offers and more traditional ones at that rely on bricks-and-mortar stores.

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General merchandise ranking

There is a pronounced dichotomy between general merchandisers with digitally advanced offers and those that rely on their store estate. With the likes of Amazon dominating in ecommerce and Argos winning at cross-channel, our ranking reveals where other general merchandisers can invest to remain competitive.

Digital capabilities index

Overall ranking

Retail Week Indicator has reviewed retailers’ digital capability through a strategic audit, across all areas of a customer’s digital shopping journey. Discover where the leading 180 retailers in the UK are positioned.

Find out more about Indicator



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