Need to know

  • Analysis: After the most unpredictable year ever, is the five-year strategy dead?

  • Analysis: Which Covid trends are here to stay?

  • Analysis: What do Next’s golden quarter scenarios mean for retail?

  • The Big Question: Is John Lewis’ Oxford Street office conversion a good idea?

  • How retail changed my life: Sainsbury’s Ziggie Singh – becoming a somebody

  • Deep dive: A Covid Christmas – how consumers will spend, shop and celebrate

  • Digital Fashion 40: The retailers fashioning an online future


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    • Turning the pandemic into an opportunity in four easy steps

    • Six ways Amazon, Levi’s and more are transforming their businesses

    • Digital tools have empowered staff during the pandemic, says M&S stores boss

    • Watch: Socially aware consumers want actions not words from retailers

    • A four-step guide to growth: Lessons from Coca-Cola, Next and more in the new era

    • Strategic report: Kingfisher and Hotel Chocolat among retailers reimagining CX for 2021

    • Strategic report: Five ways to crack global ecommerce from a brand lighting the way

    • Hunt is on to find world’s top retail tech start-ups

    • Strategic report: Exclusive data reveals the new consumer’s delivery demands

    • Research: Five leading retailers reveal their 2021 CX strategies