In the general merchandise sector, there is a pronounced dichotomy between retailers with digitally advanced offers and more traditional ones at that rely on bricks-and-mortar stores.
There is a pronounced dichotomy between general merchandisers with digitally advanced offers and those that rely on their store estate. With the likes of Amazon dominating in ecommerce and Argos winning at cross-channel, our ranking reveals where other general merchandisers can invest to remain competitive.
Retail Week Indicator has reviewed retailers’ digital capability through a strategic audit, across all areas of a customer’s digital shopping journey. Discover where the leading 180 retailers in the UK are positioned.