Need to know

  • Deep dive: A Covid Christmas – how consumers will spend, shop and celebrate

  • In pictures: Asda unveils landmark ‘sustainability store’

  • Interview: Levi’s new boss on taking the reins mid-pandemic

  • The Big Question: Will Tier 2 lockdowns kibosh retail’s recovery?

  • Seven big mistakes that retailers keep making online

  • How Next and Harrods are reinventing the beauty hall

  • In pictures: Selfridges’ ‘greenest ever’ Christmas shop


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    • Digital tools have empowered staff during the pandemic, says M&S stores boss

    • Watch: Socially aware consumers want actions not words from retailers

    • Strategic report: A four-step guide to growth in the new era

    • Strategic report: Kingfisher and Hotel Chocolat among retailers reimagining CX for 2021

    • Strategic report: Five ways to crack global ecommerce from a brand lighting the way

    • Hunt is on to find world’s top retail tech start-ups

    • Strategic report: Exclusive data reveals the new consumer’s delivery demands

    • Research: Five leading retailers reveal their 2021 CX strategies

    • Watch: How the pandemic has propelled the supply chain

    • Data: Less than a third of shoppers prepared to head back to stores