Waitrose drivers to take John Lewis returns in efficiency push

Waitrose drivers will collect John Lewis returns

Waitrose drivers are to collect returns for stablemate department store chain John Lewis as the John Lewis Partnership creates efficiencies across the business.

John Lewis customers previously had to take unwanted goods back to a store or a Post Office but Waitrose drivers will now take them when delivering grocery orders, the Telegraph reported.

The rise of online shopping has been accompanied by a rise in returns, which can be costly for retailers to process and so erode profits.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading

Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on Retail-Week.com
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.