All Multichannel articles
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AnalysisWhat is Primark’s home delivery u-turn really about?
Just four months ago, Primark was claiming its position on home delivery was unchanged. Now the retailer is saying it will launch the service. What is Primark’s u-turn really about?
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NewsCurrys enjoys ‘strong start to the year’ with market share gains across UK and Nordics
Currys has enjoyed a strong start to the financial year, reporting sales growth and market share gains across the UK and Ireland and the Nordics.
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NewsHotel Chocolat launches on demand delivery partnership with Deliveroo
Hotel Chocolat has announced a new on-demand delivery partnership with Deliveroo.
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NewsTesco launches on Uber Eats with Clubcard benefits
Tesco has launched its first third-party rapid delivery offer with thousands of products nationwide on Uber Eats, and plans to add Deliveroo next month.
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NewsPinterest invests in new London office as part of ‘new era of shopping’ vision
Pinterest has opened a new Oxford Circus destination to drive the group’s strategy for a “new era of shopping”, where it can serve as a digital shop window for brands and spark inspiration for consumers.
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Retail VoiceWhy logistics is retail’s competitive edge
Geopolitical disruption, rising customer expectations and omnichannel complexity are transforming logistics into a strategic imperative. Tritax Big Box REIT head of asset management Petrina Austin believes retailers must prioritise infrastructure planning or risk being constrained by outdated systems
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AnalysisHow Boots and Currys are levelling up customer experiences
AccessThe CX Report to discover how leading retailers are using AI to deliver relevant, connected and memorable customer experiences in 2026
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NewsJohn Lewis and Brent Cross owner in court clash over click-and-collect
The owner of Brent Cross is suing department store business John Lewis for a share of online sales from the London shopping centre branch.
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Interview‘Confidence compounds’: Valtech’s Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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NewsArgos tops new ranking of retailers’ digital capabilities
Argos is the first winner of the Digital Capability Index (DCI), a new ranking by Retail Week and The Grocer of 65 leading high street retailers based on how strongly their shopping features match consumer demands.
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NewsDunelm launches new app
Dunelm has launched a new mobile app with AI-powered search, loyalty rewards and stock availability levels.
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Opinion‘In the five minutes it takes to read this article, AI will have influenced nearly £1m of sales’
A combination of conscious consumption and AI is changing the rules of retail on everything from price to loyalty, believes OC&C’s Matt Coode
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InterviewKPIs: Edited chief scientist Michael Ross on retail’s ‘red flag’ metrics
Edited chief retail scientist Michael Ross will be taking to the stage at Retail Week x The Grocer LIVE to unpack why many retailers need to rethink their measurements of success.
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InterviewExit interview: outgoing Ikea UK&I boss Peter Jelkeby
As Ikea UK&I boss Peter Jelkeby prepares to step down from his post and take over the lead job at the furniture giant’s operation in Germany, he speaks to Retail Week about how shoppers have changed, the moves by competitors that he has envied and the learnings he’ll be taking forward into his new job.
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Opinion‘Your customers are making decisions before they reach the aisle – are you there yet?’
Retailers who adapt to changes, such as how shoppers are discovering products, will be best positioned to win, believes Publicis’ Steve Ricketts
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AnalysisRocket-powered pureplays: How three of Britain’s fastest growing online retailers are beating the ecom slowdown
Online retail sales are expected to slow to 3.6% throughout 2025 (Emarketer), but there’s a small cohort of UK pureplays that are posting eye-watering year-on-year growth
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Opinion‘As Christmas nears, the picture is bumpy but not bleak’
Retailers should be prepared for unpredictability ahead, but be ready for a strong finish, observes PwC’s Lisa Hooker
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NewsJohn Lewis sets up supplier brands platform to accelerate new launches
Department store group John Lewis has gone live with a new supplier brands platform as it aims to provide customers with more choice, faster.
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AnalysisExplainer: Implications of Sainsbury’s surprise on-off Argos sale talks
In the space of a weekend, it was revealed that Sainsbury’s was considering selling its Argos general merchandise division to Chinese colossus JD.com, and then that talks were over. Retail Week examines the implications
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Opinion‘Retail doesn’t need more stores – it needs better ones’
Too many retailers still treat online and offline as competing channels but together they create a richer customer relationship, argues Trinny London managing director Mark Smith