Department stores

The latest news, analysis, data and video on department store retailing including M&S, Next, House of Fraser, Debenhams and John Lewis.

Our top read on department stores



Strategic report: Five ways to turn your staff into customer champions

2021-04-19T06:00:00+01:00Promotional research for

Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.


Explore: Department stores

Galen Weston 09


Analysis: Five ways that W Galen Weston changed retail


Retail Week looks at how the entrepreneur and philanthropist built a transatlantic empire and changed the face of the industry.

Shoppers outside John Lewis on Oxford Street


Live updates: Retail’s big reopening as Covid restrictions ease


The lights are being turned on again, three months after many stores went dark for the third lockdown as Covid gripped the country.

Frasers Group has lifted the lid on its first brand-new department store since acquiring House of Fraser back in 2018.


First look: Frasers unveils vision for department store of the future


Frasers Group has lifted the lid on its first new department store since it acquired House of Fraser in 2018.

Deep dive: How to think like a pureplay

Deep dive:How to think like a pureplay
  • As online retail grows, established retailers like M&S want to 'think like a pureplay'
  • Trouva co-founder Mandeep Singh says "obsession" with data is key to attracting and keeping online customers
  • chair Susanne Given says pureplays have "a level of precision" traditional retailers do not
  • Learn how pureplays maximise their data, agility and structure