Department stores

The latest news, analysis, data and video on department store retailing including M&S, Next, House of Fraser, Debenhams and John Lewis.

Our top read on department stores

Fran Minogue


‘The Amazon effect, excess space and the pandemic are driving retail evolution’


If we cast our minds back 20 years or more, most brands had very few standalone sites,  preferring to operate via wholesale or concessions in department stores.


Explore: Department stores

Tina Mitchell


Move of the Week: Waitrose recruits outside partnership for top retail role


Waitrose’s appointment of the Co-op’s Tina Mitchell as its new retail director is significant for a number of reasons.

John Lewis fascia London


Move of the Week: John Lewis fills gaps at the top to face post-Covid balancing act


I’ve noted before how the leadership teams that took retailers into the pandemic will not be the same as those that lead their recovery. This is especially true of retailers most disrupted by Covid-19 – specifically those whose heritage is in stores and who sell discretionary items likes homewares and fashion.

M&S Solihull click-and-collect


Exclusive first look: M&S unveils most digital store yet


Marks & Spencer’s Stuart Machin shows Retail Week the business’ newly expanded Solihull store, which incorporates enhanced digital features including a modernised eaterie

Deep dive: How to think like a pureplay

Deep dive:How to think like a pureplay
  • As online retail grows, established retailers like M&S want to 'think like a pureplay'
  • Trouva co-founder Mandeep Singh says "obsession" with data is key to attracting and keeping online customers
  • chair Susanne Given says pureplays have "a level of precision" traditional retailers do not
  • Learn how pureplays maximise their data, agility and structure