Department stores

The latest news, analysis, data and video on department store retailing including M&S, Next, House of Fraser, Debenhams and John Lewis.

Our top read on department stores

Harrods Chocolate Hall

Gallery

Store gallery: Harrods opens Chocolate Hall as Knightsbridge revamp continues

2021-05-07T14:21:00+01:00By

Harrods has opened a new Chocolate Hall as it concludes the restoration of its iconic food halls.

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Frasers Cruise Glasgow

Gallery

Store gallery: Frasers Group’s revamped Cruise flagship

2021-04-27T10:49:00+01:00By

Mike Ashley’s Frasers Group has opened its refurbished luxury flagship Cruise in Glasgow.

Critzr-teaser-web

Analysis

Five ways to turn your staff into customer champions

2021-04-19T06:00:00+01:00Promotional research for

Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.

Galen Weston 09

Analysis

Analysis: Five ways that W Galen Weston changed retail

2021-04-15T15:31:00+01:00By

Retail Week looks at how the entrepreneur and philanthropist built a transatlantic empire and changed the face of the industry.

Deep dive: How to think like a pureplay

Deep dive:How to think like a pureplay
  • As online retail grows, established retailers like M&S want to 'think like a pureplay'
  • Trouva co-founder Mandeep Singh says "obsession" with data is key to attracting and keeping online customers
  • Made.com chair Susanne Given says pureplays have "a level of precision" traditional retailers do not
  • Learn how pureplays maximise their data, agility and structure
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