‘Despite the demise of many department stores, the format remains relevant’
By 
Maureen Hinton2025-07-28T05:30:00
A traditional, well-run department store with its range of categories, products and services is a model consumers love, argues retail analyst and consultant Maureen Hinton
John Lewis now refers itself as an omnichannel brand rather than a department store and, with the majority of its sales online, that is operationally correct, and describes many modern retailers.
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