All Q&A articles
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InterviewQ&A: Coco de Mer CEO on why collaborating with M&S was the perfect fit
Luxury lingerie specialist Coco de Mer has never had a more exciting launch or driven so much traffic to its website until it released a collection with M&S.
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InterviewQ&A: Sofa.com boss on how Andrew Lloyd Webber deal sparked business opportunity, and more
Managing director Sunayna Azam discusses the Frasers Group-owned home goods and furniture retailer’s plans and strategy
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InterviewVision AI: How Morrisons is improving the checkout experience and loss recovery with Everseen
The store experience for both colleagues and customers is a mixed one. Technology, fully-trained staff, clean stores and lack of friction can help the store operate efficiently, but theft, stock loss, checkout problems, and lacklustre tech can cause major problems.
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InterviewLovisa’s former boss on his new venture, the Claire’s opportunity and the global shopper
Shane Fallscheer speaks to Retail Week about his big ambitions for the UK and beyond, the lessons he learned from Lovisa, and why a shopper in Birmingham is just like one in Sydney
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InterviewZalando’s CTO: Some colleagues have got ‘superpowers’ through AI
Graeme Smith became chief technology officer at Zalando this summer, having previously worked at Amazon and YouTube. He speaks to Retail Week about managing tech costs, AI agents and the impact of GLP-1s on personalisation.
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InterviewCotswold Outdoor CEO on staying ahead as John Lewis and Asos move into outdoor
Cotswold Outdoor chief executive Jamie Kristow explains how it’s still growing ahead of the market and doubling down on its customer service and store environment focus to stay ahead.
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InterviewHow THG and Dunelm have improved website performance with Fastly
As consumers can shop from anywhere now, having an optimal website and app experience is crucial if you want to make sales.
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InterviewShop-in-shops and Grogu cafés: Disney’s next moves in retail theatre
Disney Consumer Products director of UK&I retail and EMEA ecommerce Ollie Pryor speaks to Retail Week about in-store theatre, Christmas activations, and how their approach with retailers has refined over the years.
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InterviewHow Mango and Steve Madden have modernised the supply chain with Inspectorio
An optimised retail supply chain can be hard to deliver when scenarios outside of a team’s control can occur. It happens when geopolitical tensions, bottlenecks, communication gaps with suppliers, and more become an issue, but learning how to build resilience has become key.
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InterviewAI marketing: How Dermalogica strengthened customer relationships through Klaviyo
In today’s retail climate, there are endless options for shoppers to discover, browse and buy from. The competition is fierce, and with clever new technologies making it easier for some brands to stand out more than others, retailers need to do more to ensure loyalty and a strong customer relationship.
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InterviewKingfisher CEO: ‘We are ready for the next generation of commerce’
Following Kingfisher’s interim results, chief executive Thierry Garnier and chief financial officer Bhavesh Mistry spoke to Retail Week about trading, the impact of AI tools, and key asks of the government.
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InterviewQ&A: Clarendon’s Beth Butterwick on John Lewis art galleries tie-up
Clarendon Fine Art is opening galleries in John Lewis shops. Managing director Beth Butterwick explains how the partnership will add to the experiential appeal of department stores.
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InterviewBrand tracking: How Suri keeps an eye on brand health in real time
Tracksuit works with retailers like The Real Real and Air Up and was recommended to Retail Week by Suri.
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InterviewHarry Hall: the 1891 cavalry tailor turned fast-growing specialist retailer
Fast-growing equestrian and outdoor pursuits brand Harry Hall’s ecommerce director Lewis Wilkinson speaks to Retail Week about the brand’s heritage, Brits’ growing love of the outdoors, and why a quarter of its revenue now comes through Amazon.
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InterviewQ&A: Holland & Barrett sustainability and impact director on progress, areas of improvement, and future ambitions
Holland & Barrett, like many other retailers, has been on a journey to make improvements to its sustainability strategy and set targets to meet.
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InterviewMatalan chief commercial officer on modernising the retailer for ‘new chapter’
Matalan has been undergoing a style, digital and store transformation over the last few years, and its new autumn/winter collection marks the start of a new era
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InterviewUnder Armour’s run product expert on how run clubs are shifting expectations
Major cities across the country have become positively overrun by run clubs, putting additional pressure on how major sports brands and retailers choose to show up to customers.
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InterviewRetailers winning with retail media are the ones that understand their customer
Retail media networks are increasingly being adopted by a range of retailers and brands across grocery, fashion, beauty, and more.
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InterviewThe Entertainer’s Andrew Murphy on Meccano relaunch, new stores and Christmas
Employee-owned The Entertainer is poised to relaunch the iconic Meccano brand, for which it acquired the rights a year ago. As the retailer gears up for the golden quarter, it’s one reason why chief executive Andrew Murphy is confident
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InterviewN Brown group tech director: ‘AI is not another metaverse, it’s here to stay’
Retailers are continuing to digitally transform and incorporate more tech into foundations, and N Brown is no exception.