All Q&A articles
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InterviewZigZag founder: ‘Consumers are starting to understand that returns are not free’
As the post-purchase journey continues to be a sticky point for retailers and shoppers, we spoke to ZigZag founder and chief executive Al Gerrie to discuss how paid returns are transforming the industry, how customers are dealing with this, and the role technology plays in creating a better selling and shopping experience.
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InterviewQ&A: HMV MD Phil Halliday on European ambitions and further UK plans
HMV has had one hell of a comeback story, evident through the reopening of its Oxford Street store in 2023, which was met with huge excitement from press, pop culture fans, and shoppers.
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InterviewRM Williams UK GM on how the Australian bootmaker is putting its best foot forward
Australian bootmaker RM Williams is doubling down on its commitment to the British high street, with the launch of its largest-ever global boot room in the capital next month.
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InterviewQ&A: Peak VP of revenue on how retailers can get the most value out of AI
News of retailers leveraging AI in different areas of the business is commonplace now, as many want to optimise supply chains, enhance the customer service offer, or improve forecasting.
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InterviewQ&A: TM Lewin MD Dan Ferris says the brand is back and gunning for growth
Menswear retailer TM Lewin is back in growth mode for the first time since its collapse in 2022 as it looks to restore its bricks-and-mortar portfolio.
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InterviewQ&A: Ordo co-founder on avoiding the VC trap and being profitable from day one
Ordo Co-founder Barty Walsh speaks to Retail Week about cracking the US market, taking on legacy brands and building a profitable business without venture capital.
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InterviewAmex: Why stores still have a future in the age of AI shopping
To understand how AI is disrupting traditional shopping journeys and what retailers must do to remain competitive, Retail Week spoke to Dan Edelman, American Express UK general manager for merchant services.
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InterviewQ&A: M&S marketing director Sharry Cramond on how ‘social sits right at the heart of our storytelling’
Marks & Spencer’s use of social media has transformed in recent years and more is planned, marketing director for fashion, home and beauty, masterbrand and loyalty Sharry Cramond explains
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InterviewQ&A: Pets Corner CEO on DTC, minimum wage and his new retail fascia
Pets Corner chief executive Dean Richmond speaks to Retail Week about his plans for 2026, the impact that DTC and minimum wage increases have had on his business, and why staff training is his ’secret sauce’
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InterviewQ&A: Music Magpie founder talks AO acquisition and ‘spectacular’ Timpson partnership
Online consumer electronics retailer Music Magpie has been busy in recent years.
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InterviewQ&A: Neptune CEO on Christmas trading and its growth strategy
Retail Week spoke to chief executive Mike Clarke to find out what’s driving Neptune’s strong performance, how he’s planning to win new customers and what else is in store for the retailer in 2026.
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InterviewQ&A: Commerce VP of market strategy on scaling for efficient growth
With Commerce working with retailers such as New Balance, On Running, Muji, and Sports Shoes, Retail Week spoke to its VP of market strategy Al Williams to discuss how retailers can scale and grow, the increasing demand for agentic AI, and why retailers should be mobile-first.
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InterviewQ&A: The Organic Pharmacy UK general manager on Marks & Spencer tie-up
As Marks & Spencer continues its push into beauty, its latest partnership with premium skincare brand The Organic Pharmacy was revealed last week
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InterviewQ&A: Optimizely product strategy director on embracing an experimentation mindset
Optimizely’s product strategy director Tina Nelson speaks to Retail Week about how to take the risk out of test driving a new idea, grounding decisions in data and what she thinks retail CEOs should be investing in this year.
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InterviewQ&A: Miniso chief operating officer on the retailer’s limitless UK ambitions
Value lifestyle retailer Miniso has been popping up all over the country in the past couple of years, with store presence on high streets and in prominent shopping centres such as the two Westfields in London, Bluewater in Kent, Trafford Centre in Manchester, and Princes Street in Edinburgh.
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InterviewKPIs: Edited chief scientist Michael Ross on retail’s ‘red flag’ metrics
Edited chief retail scientist Michael Ross will be taking to the stage at Retail Week x The Grocer LIVE to unpack why many retailers need to rethink their measurements of success.
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InterviewQ&A: MiQ products and solutions director on cutting through advertising noise
Retail Week spoke to Debbi Rosenthal, senior director of products and solutions at media advertising business MiQ, to discuss what makes a campaign successful, pitfalls to avoid, and the role AI can play.
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InterviewQ&A: Greggs boss discusses recent successes, the consumer environment, and weight loss jabs
Greggs reported its fourth quarter and full year results for the 52 weeks to December 27 this morning, with year-on-year sales growing 6.8% to £2.2bn.
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AnalysisStore tour: Cotswold Company’s first retail park store with CCO Lisa Coppin
The Cotswold Company chief creative officer Lisa Coppin speaks to Retail Week about creating a film set-worthy environment in an empty retail park unit, what the extra space has allowed it to introduce, and what’s next on the list for 2026.
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InterviewQ&A: Zilch CRO on how tight budgets are shaping consumer payment behaviour
Retail Week caught up with Andreas Andreou, chief revenue officer at fee-free payments provider Zilch, to find out how frugality has changed shopper behaviour and how retailers have responded.