All Q&A articles
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InterviewThe man with an investment plan for āunlovedā British brands
Retail Week sits down with Auralis and Weird Fish chief executive David Butler to discuss his āinvestment thesisā for the buy-and-build holding company and why he believes his operating model is the answer to unlocking value in under-invested and under-loved British heritage brands.
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InterviewQ&A: Clarks president talks marketplace launch and not losing its brand heritage
Clarks is no stranger to a third-party marketplace. The footwear specialist has been diversifying its digital reach in recent years and launching on the likes of Next and M&S, among many others, to target new customers.
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InterviewQ&A: Similarweb VP of global research solutions on SEO vs GEO and retailer websites in the age of AI
As usage of large language models (LLMs), such as ChatGPT, has grown, retailers have increasingly been looking at how they can appear more prominently when users make retail queries. Industry analysts have created the term āGenerative Engine Optimisationā (GEO). This is an evolution of Search Engine Optimisation (SEO), the science of performing well on Google and other search tools.
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InterviewQ&A: OnBuy founder talks European expansion and anticipated Comet launch
UK-founded online marketplace OnBuy has been expanding its reach across Europe recently, launching in Sweden, Norway, Denmark, Poland, Hungary, Romania, the Czech Republic, and Switzerland.
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InterviewQ&A: Virtualstock chief growth officer on staying digitally competitive
Speaking to Retail Week, Virtualstock chief growth officer Ed Bradley explored the ways retailers can grow their business effectively, including dropshipping and getting to grips with AI, and warned of the danger of falling behind if they canāt meet their customersā needs
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InterviewAI has made unverified product claims a commercial liability, says Provenance CEO
As AI agents take over product discovery, brands without verified claims data risk disappearing from search. Provenance chief executive Sarah Arana-Morton explains why
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InterviewQ&A: Who Gives A Crap GM on the challenger brand explosion
Anna Dominey, GM of fast-growing challenger brand Who Gives A Crap, speaks to Retail Week about the explosion in disruptors within low-consideration categories.
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InterviewQ&A: Kallikor CEO on the importance of testing supply chain scenarios
Amid yet more international supply chain disruption, we spoke to Kallikor founder and chief executive Jonathan Barrett about the importance of retailers experimenting with their supply chains, how to best prepare for a crisis, and what digital twins can offer.
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InterviewāThereās genius in simplicityā: Vocovo CEO on the importance of a connected store
Retail Week sat down with Vocovo chief executive Beth Worrall about the importance of a connected store for the colleague and customers, AI being leveraged in-store, and how retail staff are battling with the increasing crime and abuse inflicted on them.
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InterviewQ&A: Kaiia The Label marketing boss on being more than a TikTok brand
Kaiia The Label is one of the biggest fashion brands on TikTok Shop. Between running 18-hour livestreams and a strong affiliate network, it has become the go-to athleisure brand among Gen Z on the platform.
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InterviewNkuku CEO on calling customers, the lost art of storytelling and the case against new stores
Nkuku chief executive James Lowe discusses why premium, values-led retail is more resilient than many expected, the brandās selective approach to expansion, and why he thinks some retailers have stopped telling customers why they should buy
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InterviewQ&A: Native Commerceās Marat Bolatov on why operations are the real battleground in ecommerce
As retailers search for more ways to tighten costs, the founder and chief executive of Native Commerce speaks to Retail Week about the most common areas for improvement
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InterviewQ&A: Charles Clinkard boss Tim Payne on reinventing a 100-year-old brand
Middlesborough-based footwear retailer Charles Clinkard has survived a World War, economic downturns and profound societal shifts. Managing director Tim Payne talks to Retail Week about how heās navigating the business through what might be its biggest change of them all
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InterviewStripe & Stare: The Oprah-approved brand making underwear shopping fun again
Stripe & Stare is committing to making underwear shopping āmore funā for women as the lingerie brand, which counts Oprah Winfrey, Fearne Cotton and Pandora Sykes as fans, opens its debut store along Londonās Kingās Road.
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InterviewāConfidence compoundsā: Valtechās Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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InterviewQ&A: Holland & Barrett boss discusses continued growth, accessibility, and nationwide investments
Holland & Barrett has unveiled its full-year results to September 30 today, showing an 11% revenue growth to Ā£981m and a profit increase from Ā£524.2m to Ā£579.9m year on year.
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InterviewZigZag founder: āConsumers are starting to understand that returns are not freeā
As the post-purchase journey continues to be a sticky point for retailers and shoppers, we spoke to ZigZag founder and chief executive Al Gerrie to discuss how paid returns are transforming the industry, how customers are dealing with this, and the role technology plays in creating a better selling and shopping experience.
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InterviewQ&A: HMV MD Phil Halliday on European ambitions and further UK plans
HMV has had one hell of a comeback story, evident through the reopening of its Oxford Street store in 2023, which was met with huge excitement from press, pop culture fans, and shoppers.
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InterviewRM Williams UK GM on how the Australian bootmaker is putting its best foot forward
Australian bootmaker RM Williams is doubling down on its commitment to the British high street, with the launch of its largest-ever global boot room in the capital next month.
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InterviewQ&A: Peak VP of revenue on how retailers can get the most value out of AI
News of retailers leveraging AI in different areas of the business is commonplace now, as many want to optimise supply chains, enhance the customer service offer, or improve forecasting.