All Online retail & ecommerce articles – Page 7
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InterviewChatbots: Lush global customer care manager on using AI to manage Black Friday discourse
Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.
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NewsDeliveroo becomes first delivery platform to offer Nectar points
Deliveroo has become the first delivery platform to roll out Nectar, one of the UK’s largest loyalty card programmes.
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AnalysisWhat’s in the Budget for retail and how has the sector reacted?
Everything unveiled by chancellor Rachel Reeves in today’s [November 26] Budget, and how the retail sector has reacted to it
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NewsTikTok Shop to see ‘record-breaking’ Black Friday sales as more retailers join platform
TikTok Shop is expected to see a record-breaking Black Friday as retailers such as Marks & Spencer, Sainsbury’s and Clarks joined the platform in time for peak, Retail Week can reveal.
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AnalysisAO boss John Roberts on mobiles, membership schemes and Music Magpie
AO released its half-year results today, recording a 12% increase in B2C retail revenue to £423m and a 10% profit before tax increase to £18m despite added costs of £4m from the national minimum wage and national insurance.
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NewsShein, H&M and Sephora among top retailers investing in Black Friday influencer marketing
Retailers including Shein, H&M and Sephora are among the top 15 brands investing in Black Friday influencer marketing, Retail Week can reveal.
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NewsChatGPT adds ‘shopping research’ personal shopper feature
OpenAI has added a new funtion to ChatGPT which allows shoppers to describe what they’re looking for and receive a personalised buyers guide to help them decide what to buy.
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NewsChancellor delays axing of de minimis rule
Chancellor Rachel Reeves is reportedly not scrapping the de minimis rule in this week’s Budget, but plans to in 2029.
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NewsClarks goes with new-look fascia at relocated Oxford Street store
Clarks’s relocated store on Oxford Street is sporting a new look fascia, Retail Week can reveal.
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NewsAsos posts full-year earnings rise despite sales fall
Online fashion retailer Asos is “ready to reclaim our place as the most exciting destination for fashion-loving customers” after reporting an improved financial performance.
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NewsB&Q expands Deliveroo trial outside of London
Home and DIY giant B&Q has today [November 20] announced it is expanding its rapid delivery partnership with Deliveroo to trial the service beyond London and Brighton.
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NewsRetailer payments back up and running after Cloudflare outage
Retailers affected by the Cloudflare outage are now reported to be back up and running following payment and checkout issues.
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NewsVagabond Wines launches direct-to-consumer online platform
Vagabond Wines has launched a new direct-to-consumer platform, offering nationwide, next-day delivery for customers.
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NewsClarks bolsters digital footprint with launches on international marketplaces
Clarks has strengthened its global digital footprint after launching on platforms such as Shein, Walmart and Secret Sales, Retail Week can reveal.
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AnalysisBlack Friday: Are retailers prepared for potential cyber attacks?
It’s been a turbulent time for retail this year as cyber attacks have devastated the industry. Most notable – and most damaging – was the hack on Marks & Spencer in April.
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NewsDebenhams adopts new agentic AI tool ahead of peak trading
Debenhams Group has launched a new artificial intelligence solution to help its brands manage stock, sales and pricing more effectively during the peak trading period.
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AnalysisTikTok Shop predicts record-breaking Christmas after ‘breakout year’
In a year where TikTok Shop has gone mainstream, with the likes of M&S and Lidl launching on the platform, the live shopping app is gearing up to break all its records this Christmas.
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NewsAmazon to run 12-day Black Friday event
Amazon will run its “Black Friday Week”, an event spanning 12 days of customer deals, in the UK.
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NewsMonsoon Accessorize appoints chief digital officer
Fashion retailer Monsoon Accessorize has recruited a new chief digital officer.
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NewsM&S adds Hugo Boss to its online platform
Marks & Spencer has added Hugo Boss to its ‘Brands at M&S’ online platform as the retail giant continues to strengthen its menswear offer, Retail Week can reveal.