All Online retail & ecommerce articles – Page 6
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Opinion‘Retail doesn’t need more stores – it needs better ones’
Too many retailers still treat online and offline as competing channels but together they create a richer customer relationship, argues Trinny London managing director Mark Smith
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AnalysisHow Screwfix, Very, Orlebar Brown and more are unlocking quick-win CX strategies
Retail Week’s The Retail Roadmap report reveals how retailers are executing a customer-first, scalable transformation. Here we give you a sneak preview of Screwfix’s winning digital and CX strategy.
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NewsBravissimo sales surge following reopening of online orders after warehouse fire
Lingerie and swimwear retailer Bravissimo has reopened its UK online orders after a two-month halt following a warehouse fire.
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NewsJohn Lewis launches biggest-ever Christmas recruitment drive
The John Lewis Partnership aims to hire more seasonal staff this golden quarter than ever before.
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NewsAmazon pays £1bn in UK tax
Amazon has revealed it paid £1bn in direct taxes to the UK in 2024, as revenues continued to rise.
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NewsVery own-brand fashion revamp is key for ‘accelerating growth’
Very’s chief customer officer has said the new launch of its own-brand fashion collection is important for “accelerating growth” at the retailer.
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InterviewQ&A: AliExpress’ UK GM on AI innovation, faster fulfilment and the rise of competitors
In this exclusive Q&A feature, Retail Week speaks with AliExpress’ UK general manager Bonnie Zhao, to explore what sets UK shoppers apart from their global counterparts, the role of AI innovation and AliExpress’ upcoming growth ambitions.
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NewsRetail cyber attacks hit consumer confidence in online shopping
UK consumers are more cautious about shopping online after recent data breaches involving British retailers.
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NewsAldi to offer 10,000 people virtual work experience in the UK
Aldi has committed to providing 10,000 young people in the UK with the opportunity for virtual work experience by the end of this year.
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NewsChatGPT shopping agent falters on half of UK’s big four grocers
Shoppers using ChatGPT’s new agent to complete their online shopping may run into technical difficulties on half of the UK’s ‘big four’ supermarkets, Retail Week has found.
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AnalysisChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.
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InterviewMeet the accountant and the former fast-fashion buyer who founded a luxury womenswear brand
A year ago, Victora Price was leading Alvarez & Marsal’s private capital team, while Ashley McPherson had just taken a new product lead job at The Couture Club. Now the two are about to embark on the ambitious launch of a new luxury womenswear retailer, Emello.
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NewsDeliveroo to launch exclusive shareable dinner platform for families
Delivery service provider Deliveroo has partnered with over 30 leading UK restaurants to offer family friendly, shareable dishes for under £25 outside of peak hours.
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NewsFat Face launches in Germany through Zalando tie-up
Fashion retailer Fat Face has made its debut in Germany using etailer Zalando’s platform and intends to enter more European markets the same way.
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NewsOcado invests in new distribution hub in Nottingham
British online supermarket retailer Ocado has announced the opening of a new regional distribution hub in Nottingham today, to support further growth across the country.
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NewsMarks & Spencer partners with eBay to launch pre-loved resale store
Marks & Spencer has launched an official M&S x eBay online store enabling shoppers to trade in and buy pre-loved M&S clothing, footwear and accessories.
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NewsM&S expands partnership with Estée Lauder as part of its wider strategy
Marks & Spencer is expanding its partnership with Estée Lauder as part of a growing strategy to become the “trusted editor for beauty”.
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FeatureFrom browsing bliss to tedious clicks: Has online shopping lost its spark?
According to research by Criteo, 76% of people think that ecommerce is functional, but not fun, almost 80% find shopping online lonely, compared to an experiential in-store experience, and nearly a third even view it as a chore.
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NewsJohn Lewis appoints chief digital and omnichannel officer
Department store group John Lewis has named a chief digital and omnichannel officer as it seeks to build its digital operations.
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NewsGrocery inflation nudges down as Lidl closes in on Morrisons
Grocery price inflation nudged down slightly and take-home sales grew as discounter Lidl came close to overtaking Morrisons’ market share.