All articles by Joanna Perry – Page 18
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Analysis
Multiple choice: Multichannel retail growing in importance
Multichannel is still growing in importance but the priorities are changing, a Retail Week survey has found. Joanna Perry joins a group of retail directors to find out how their focus is evolving
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Opinion
IT uncovers a promotions gap
The results of a major survey of retail IT directors from around the world shows that many companies have been caught short when it comes to being able to maximise the benefit they get from running promotions.
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News
Barclaycard plans to launch loyalty scheme
Barclaycard wants to launch a loyalty scheme in the next 12 months, which could attract the 90,000 retailers that use the company for card payment acceptance.
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News
B&Q poised to reveal revamped website this month
B&Q is preparing to relaunch its website with a major redesign this month.
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News
Tesco adopts packaged software for web push
Tesco is to introduce packaged software from ATG to support its e-commerce business.
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News
Retailers avoid cutting IT budgets for 2009
Retailers are not slashing IT budgets, according to research from Aldata Solution and IBM.
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News
Armani Exchange invests in assortment optimisation
Diffusion fashion brand Armani Exchange, which has 162 stores worldwide, is to deploy assortment planning and business intelligence tools from IT Resources.
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News
Iceland signs £11.5m IT outsourcing deal
Iceland has signed a seven-year IT services deal with Getronics costing more than 11.5m.
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Analysis
Customer feedback: Listen and learn
The voice of the customer is one that retailers are increasingly willing to listen to as service and satisfaction become essential. Joanna Perry finds out how shoppers are being surveyed
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Opinion
IT security suffers in downturn
Retailers are getting better at vetting the companies they work with when it comes to protecting their data. While this is important they must remember not to take their eye off the ball close to home.
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Analysis
Consumer choice is changing multichannel retail
In just a few years consumer power has encouraged retailers to set up multiple selling platforms and offer cross-channel services. Joanna Perry examines how far multichannel has come
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Analysis
Task management: Taken to task
Systems that help retailers to plan and track how tasks are carried out in stores are gaining popularity. But while they have many benefits, they are unlikely to make the role of store manager obsolete, writes Joanna Perry
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Opinion
Retailers get channel hopping
More than a decade on from when the internet first began to have an impact on retailers’ businesses, the majority of the UK’s biggest and best retailers now have a multichannel presence.
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News
Monsoon Accessorize to tackle shrinkage
Monsoon Accessorize is in the early stages of a project to implement a data mining system to protect its margins.
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News
White Stuff brings reporting to stores
Lifestyle retailer White Stuff is building a data warehouse to improve its reporting capabilities at head office level and provide reports to its stores.
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News
EDS snaps up Woolworths IT staff
Outsourcer EDS has taken on the entire team of SAP specialists who previously worked for Woolworths.
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Opinion
Data doesn't compute say supply chain experts
After surveying nearly 400 supply chain executives in 25 countries, IT giant IBM has come to the conclusion that the main problem they face is that they can’t make sense of all the data they have.
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News
Asos unveils redesigned site
Asos has relaunched its fashion website with two brand new departments, Kids and Designer, in line with its strategy to become an online department store.
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Analysis
Customer Service: Attention to e-tail
Retailers’ websites are increasingly offering consumers advice before they buy. But how good are retailers at replicating in-store product advice online? Joanna Perry finds out
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Opinion
Video and mobile will be must-haves for online retail
At yesterday’s Retail Week E-commerce Summit, Martha Lane Fox spoke enthusiastically about the role technology can play in a retail business.