All articles by Joanna Perry – Page 13
-
News
Asda drives non-food shopper ratings online
Asda intends to ramp up its use of customer ratings and reviews for its non-food ranges sold online.
-
Opinion
Habitat and the Twitter backlash
Habitat has provided a perfect case study in how not to use social media with its clumsy attempts to insert popular internet keywords into its promotional Twitter posts.
-
News
Habitat says misuse of Twitter keywords was a mistake
Habitat has been accused of trying to hijack interest in the Iranian election to drive users of the blogging site Twitter to posts about its special offer and Sale.
-
News
Harvey Nichols to bolster stores appeal by adding fashion online
Luxury department store retailer Harvey Nichols is to sell a selection of its fashion offer online for winter.
-
News
JD Sports to bring forecasting system to fashion arm
JD Sports Fashion is to extend its use of the Oracle planning and forecasting system from its main sports business to its two fashion chains Scotts and Bank.
-
Opinion
Digital Britain: Government report trails e-commerce
The Digital Britain white paper published yesterday didn’t come up with much new, but it did highlight how far behind the e-commerce industry the Government is in its thinking.
-
News
Retail Week Technology Awards 2009 winners announced
The winners of Retail Week’s Technology Awards for 2009 were announced last night at the ceremony in London.
-
News
COO parachuted in to steady struggling Threshers owner
A new chief operating officer has been parachuted in to troubled Threshers owner First Quench Retailing, replacing its IT and central operations directors, who have both left the business.
-
News
House of Fraser to trial product videos
House of Fraser intends to begin trialling product videos on its website in the Autumn to measure the impact on sales.
-
News
Carphone Warehouse to roll out standard operating procedures
Carphone Warehouse is to issue standard operating procedures to all stores at the end of June as part of an efficiency drive using best practices learned from Best Buy.
-
News
Startriteshoes.com boosts sales and benefits retail partners
Classic brand Start-rite Shoes has built incremental sales with a transactional website that also gives its retail partners access to multichannel services.
-
News
House of Fraser reintroduces IT director to aid service
House of Fraser has reintroduced the role of IT director as part of a drive to improve customer service.
-
Analysis
Carphone Warehouse gets serious about customer service
Behind every great store is great customer service. And, echoing US partner Best Buy, Carphone Warehouse is on a mission to become best at it by making life easier for store staff. Joanna Perry finds out how
-
Opinion
NRF lobbying on PCIDSS could be bad news for UK retailers
The US retail trade body the National Retail Federation has added its voice to the growing chorus of calls for the way the Payment Card Industry Data Security Standard operates to be reassessed. But its recommendations may not be as helpful for retail in the UK as they first seem.
-
News
Inditex uses web platform for improved shipping visibility
Inditex has centralised its shipping logistics information and control onto a single web platform.
-
Analysis
Peter Swann talks maximum IT efficiency at WHSmith
WHSmith’s other Swann – IT director Peter Swann – talks to Joanna Perry about how the retailer’s efficiency drive has left it well placed to get value for money in the downturn
-
News
Shoeboxx.co.uk creates a digital repository for receipts
Shoeboxx wants to get retailers and consumers onboard with its idea of creating a digital repository for receipts. The idea is that a customer carries a Shoeboxx card, which a retailer can swipe at its tills. The receipt is then sent electronically to the customer’s account online where they can ...
-
News
Online jeweller Astley Clarke plans relaunch
Luxury online jeweller Astley Clarke is to relaunch its website this autumn as part of its plan to become the world’s leading online jewellery boutique.
-
Opinion
IT needs a direct line to the boss
There is a link between how successful retailers are and who their IT chiefs report to, according to research published by Retail Systems Research.It has found that retailers with the best like-for-like sales performances are much more likely to have chief information officers or IT directors that report to ...
-
News
Lidl invests in document management system
Lidl UK is to introduce a document management system within its property division that will digitise more than 200,000 documents.