All articles by Joanna Perry – Page 8
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Analysis
Recovering US retailers’ plan of attack
The rules of retail in the US have changed, but the impact will be felt worldwide. Joanna Perry reports from New York
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Analysis
NRF: US retail IT leaders follow the consumer
The technology show at NRF had all the normal high-tech gadgets, but US retail’s IT leaders are increasingly focused first and foremost on the customer, finds Joanna Perry
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Opinion
The new focus on multi-channel CRM
The most recent poll of IT bosses from the world’s biggest retailers shows that IT departments aren’t just talking about their customers, they are preparing to invest in them too.
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Analysis
January Sales: Which retailers delivered the goods for bargain hunters?
The January Sales season started earlier than ever this year, but when consumers hit the shops which retailers were really delivering the goods?
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Opinion
NRF: New York welcomes back the big boys of retail IT
The IT bosses of three of the fourbiggest retailers in the world have been spotted at the National Retail Federation conference and show in New York this week; and that says something about the role technology will play in the industry’s recovery from recession.
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News
Tesco boss cites healthcare and climate change among drivers for growth
Tesco boss Sir Terry Leahy highlighted healthcare and climate change among six drivers retailers can use to grow coming out of the recession in a speech yesterday.
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News
Profitability slips for top 250 global retailers
The largest retailers in the world have managed to increase their sales through the recession, but profitability has suffered, research from Deloitte Touche Tohmatsu has revealed.
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News
New Look to widen multichannel services with stores EPoS upgrade
New Look is to replace the EPoS software across its entire store estate this year to introduce multichannel services.
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Analysis
Tesco 2.0: Good for international relations
For an international giant like Tesco the web is crucial for internal communication. Joanna Perry finds out how the grocer is making the most of it
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Opinion
The rules of social engagement
If 2009 was the year that retailers jumped on the Twitter bandwagon, then what will 2010 bring in terms of social media?
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Opinion
Retail IT’s New Year spending spree?
Retailers have been making do and mending when it comes to IT systems for the past couple of years. 2010 is likely to be the year when the necessary projects they have been putting off start to see some traction.
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News
Laithwaites to open Vinopolis flagship
Wine merchant Laithwaites Wine wants to up its brand profile with the opening of a flagship London shop and the relaunch of its website next year.
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News
Oasis tests appetite for SMS gift vouchers
Aurora-owned fashion retailer Oasis has launched an SMS gift voucher service to test customers’ appetites for mobile promotions with a view to rolling out the offer to Oasis’ sister fascias.
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Opinion
A hangover from Monday’s online retail madness
This Monday was predicted to be the zenith of the Christmas trading peak online, but the take away from 2009 is that retailers must make their own luck online.
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Analysis
A systematic approach to supply chains
The majority of retailers have tried to improve their supply chain operations in the past year. Joanna Perry finds how IT has been assisting them.
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Analysis
Inside the box: Christmas adverts
A couple of retailers stand out for their originality in this year’s crop of festive ads, but too many of them lack impact, Saatchi & Saatchi’s Richard Huntington tells Joanna Perry.
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Opinion
Think mobile after cyber Monday
This Christmas should prove the turning point for retailers accepting that they must have a mobile as well as web strategy to capture shoppers’ attention.
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Analysis
Don’t believe the hype
This must count as one of the toughest, but most interesting, years for security, loss prevention and profit protection teams.
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Analysis
Life after Woolworths
The collapse of Woolworths left 27,000 people looking for work. Joanna Perry catches up with some of them and hears what they did next.
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Opinion
Customers won’t put up with analysis paralysis
Customer-centricity is the buzzword for retailers who like to think that they listen to their customers. But listening is no longer enough, super-fast analysis and response is also necessary for retailers to truly meet demand.