All articles by Joanna Perry – Page 7
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News
RWC2010: Emerging retailers can thrive if attuned to customer needs
There is a place for emerging businesses, as long as they make sure they stay closely in tune with what customers want, three rising stars told the Retail Week Conference.
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News
RWC2010: Charlie Mayfield warns against expecting quick recovery
John Lewis Partnership chairman Charlie Mayfield opened the Retail Week conference this morning with a warning that retailers need to be careful of a false dawn in the economy.
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Opinion
Online home truths
The impact that the growth of online sales will have on some retailers’ businesses is the elephant in the board room.
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Analysis
Guerrilla marketing gets results for retailers
They may smack of gimmickry but guerrilla marketing techniques can have far-reaching results and could warrant a place in retailers’ communications campaigns.
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Analysis
A customer-focused supply chain
The sentiments expressed by many during Retail Week’s Supply Chain Summit that took place earlier this month in London showed that there is more supply chain executives can do for retail businesses than simply cut costs.
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Analysis
Supply Chain Summit: The customer is king
The challenges facing supply chains continue, but at the Retail Week Supply Chain Summit retailers agreed the customer is becoming ever more important. Joanna Perry reports
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News
Morrisons to wireless-enable manufacturing sites
Morrisons is to spend £1.5 million introducing wireless networks and devices at five of its manufacturing plants.
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Opinion
Watch and learn
Retailers are beginning to emulate the idea-incubating cultures that exist within the most successful technology companies, but there is still some way to go before they admit that failure is not always defeat.
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Analysis
Celebrity non-executives: What is the benefit of hiring a famous director?
A retail board may bask in the reflected glory of hiring a famous non-executive, but what are the real benefits and are they ever more than window dressing? Joanna Perry reports
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Opinion
Banks versus boffins
The banks need to think carefully about how they deal with security flaws in Chip and PIN technology if they are to maintain the trust of merchants.
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Analysis
Business sales: retail makeover tactics
After a year when retailers often got the cold shoulder, both private equity and IPO activity in the sector is picking up. Joanna Perry examines the makeover tactics retailers use to encourage a sale
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News
DSGi to improve IT helpdesk service quality
DSGi expects to reduce the number of incidents its IT helpdesk deals with by between 10% and 15% this year.
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Analysis
In-store marketing: Get to the point
Retailers are increasingly in favour of decluttering stores, so what’s the future for in-store marketing?
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Opinion
Confusion on customer-centricity
While there is a growing consensus that retailers need to be customer-centric, the debate still rages about what this actually means.
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Analysis
ICO: friend or foe to retailers?
The Information Commissioner’s Office is going to play an ever-increasing role in retailers’ lives.
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News
‘iPod’ the most searched-for brown goods brand term
“Ipod” is the most searched-for brand term on the internet in the brown goods sector, generating 9% of all searches in a month.
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Opinion
Does every second really count?
Shaving seconds off the time each customer spends at the tills is an obsession for some retailers. But why, when the plastic bag police ruin the efficiency savings retailers’ IT departments have worked so hard to achieve?
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News
Barclaycard begins promotion for multi-retailer loyalty scheme
Barclaycard has confirmed that it will launch its multi-retailer reward scheme in March.
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News
Online delivery to move to three-tier model
Retailers are moving to a “good, better and best” model for online delivery, according to a new report on the subject from Snow Valley.
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News
Mamas & Papas to unify brand messaging
Mamas & Papas is to implement a franchise collaboration platform to ensure its brand messaging is clear across its portfolio as it expands globally.