All articles by Joanna Perry – Page 3
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News
BT Retail Week Technology Awards shortlist announced
The shortlist for Retail Week’s technology awards includes all of the big four supermarkets as well as retailers from across the spectrum of speciality retail.
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OpinionPanda is not black and white
Google’s latest site update – named Panda – is reported to be having a significant impact on the visibility of certain websites in natural search results.
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AnalysisGoogle AdWords and trademarks
An ongoing legal battle over trademarks being bought as AdWords highlights the need for retailers to tread carefully when it comes to possible infringements
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OpinionIs eBay trying to be Amazon?
The purchase of ecommerce provider GSI Commerce by eBay has stirred up the ecommerce industry, but what does it mean for retailers?
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Opinion
The other big political debate today
All eyes are going to be on George Osborne delivering the budget today; but retailers should also take note of what’s being debated in the European Parliament.
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NewsMatalan planning to grow online business
Value fashion and homewares group Matalan is to ramp up its ecommerce operations and plans to hire a top-level online retail specialist to drive growth.
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NewsA mobile-optimised site is a must
Google’s retail, technology and business markets director Peter Fitzgerald told delegates at day two of Retail Week Conference that a mobile-optimised website should be their top priority for investment.
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NewsGreen and Cheshire debate CVAs
Arcadia owner Sir Philip Green told a packed audience at the Retail Week conference it is inevitable that landlords will accept CVAs because they are in their interest.
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NewsDouble dip unlikely says retailer panel
The chief executives of Debenhams, New Look and Kingfisher have all predicted that the UK will not suffer from a double dip recession.
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Opinion
Content with luxury
Two examples from the past couple of weeks show how luxury retailers are maximising their use of content across multiple channels.
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OpinionKiddicare crib notes
Unless you have small children, there’s a chance that you might not be familiar with Morrisons’ acquisition Kiddicare. But Retail Week has been tracking the company’s progress for years. Here I give the lowdown on the retailer’s technical expertise.
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OpinionElementary, my dear Watson
IBM Research’s self-learning system Watson is being hyped as a game-changer for the way companies do business. But do you want a computer providing customer service?
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OpinionFive IT trends for future growth
For many retailers the focus this year will be on cost control and maintaining margins rather than revenue growth. Yet research from Planet Retail shows that an astute use of technology helps retailers achieve better margins, lower costs and higher sales.
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AnalysisNRF: Polar opposites
The big topic at this year’s NRF convention was the polarisation of global retail. Joanna Perry reviews the key themes, while on page 24, Rebecca Thomson examines the top technological innovations on show
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Opinion
NRF: Mobile's moment
If social media was the hot topic at last year’s meeting of retail minds in New York, then this year the buzz was all about mobile.
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NewsTesco to follow customer in services
Tesco’s group strategy director Andrew Higginson says that there are no limits in the services that the retailer might be prepared to move into.
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Opinion
Under the weather
The snow, swine flu, and subdued consumer sentiment conspired to keep shoppers away from stores in December.
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Opinion
A consumer crime-fighting Christmas carol
The spirit of Christmas was certainly on display on Friday at new London shopping centre One New Change, when four robbers targeting a jewellery store faced the ire of the City’s late-night shoppers.
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Opinion
Merry cross-channel Christmas
Many UK retailers are into what will be their first peak trading period delivering true cross-channel services. And by the end of January we should have a better idea of what difference these investments in customer choice have made to their trading.
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AnalysisMultichannel Now
Based on exhaustive interviews with many of the biggest names in UK retailing, Retail Week’s groundbreaking report Multichannel Now is the definitive guide to multichannel in the UK. Here, in an extract from the introduction to the report, its author Joanna Perry sums up the challenges the multichannel world is ...