All articles by Joanna Perry – Page 3

  • News

    BT Retail Week Technology Awards shortlist announced


    The shortlist for Retail Week’s technology awards includes all of the big four supermarkets as well as retailers from across the spectrum of speciality retail.

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    Panda is not black and white


    Google’s latest site update – named Panda – is reported to be having a significant impact on the visibility of certain websites in natural search results.

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    Google AdWords and trademarks


    An ongoing legal battle over trademarks being bought as AdWords highlights the need for retailers to tread carefully when it comes to possible infringements

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    Is eBay trying to be Amazon?


    The purchase of ecommerce provider GSI Commerce by eBay has stirred up the ecommerce industry, but what does it mean for retailers?

  • Opinion

    The other big political debate today


    All eyes are going to be on George Osborne delivering the budget today; but retailers should also take note of what’s being debated in the European Parliament.

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    Matalan planning to grow online business


    Value fashion and homewares group Matalan is to ramp up its ecommerce operations and plans to hire a top-level online retail specialist to drive growth.

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    A mobile-optimised site is a must


    Google’s retail, technology and business markets director Peter Fitzgerald told delegates at day two of Retail Week Conference that a mobile-optimised website should be their top priority for investment.

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    Green and Cheshire debate CVAs


    Arcadia owner Sir Philip Green told a packed audience at the Retail Week conference it is inevitable that landlords will accept CVAs because they are in their interest.

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    Double dip unlikely says retailer panel


    The chief executives of Debenhams, New Look and Kingfisher have all predicted that the UK will not suffer from a double dip recession.

  • Opinion

    Content with luxury


    Two examples from the past couple of weeks show how luxury retailers are maximising their use of content across multiple channels.

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    Kiddicare crib notes


    Unless you have small children, there’s a chance that you might not be familiar with Morrisons’ acquisition Kiddicare. But Retail Week has been tracking the company’s progress for years. Here I give the lowdown on the retailer’s technical expertise.

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    Elementary, my dear Watson


    IBM Research’s self-learning system Watson is being hyped as a game-changer for the way companies do business. But do you want a computer providing customer service?

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    Five IT trends for future growth


    For many retailers the focus this year will be on cost control and maintaining margins rather than revenue growth. Yet research from Planet Retail shows that an astute use of technology helps retailers achieve better margins, lower costs and higher sales.

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    NRF: Polar opposites

    January 21 2011

    The big topic at this year’s NRF convention was the polarisation of global retail. Joanna Perry reviews the key themes, while on page 24, Rebecca Thomson examines the top technological innovations on show

  • Opinion

    NRF: Mobile's moment


    If social media was the hot topic at last year’s meeting of retail minds in New York, then this year the buzz was all about mobile.

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    Tesco to follow customer in services


    Tesco’s group strategy director Andrew Higginson says that there are no limits in the services that the retailer might be prepared to move into.

  • Opinion

    Under the weather


    The snow, swine flu, and subdued consumer sentiment conspired to keep shoppers away from stores in December.

  • Opinion

    A consumer crime-fighting Christmas carol


    The spirit of Christmas was certainly on display on Friday at new London shopping centre One New Change, when four robbers targeting a jewellery store faced the ire of the City’s late-night shoppers.

  • Opinion

    Merry cross-channel Christmas


    Many UK retailers are into what will be their first peak trading period delivering true cross-channel services. And by the end of January we should have a better idea of what difference these investments in customer choice have made to their trading.

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    Multichannel Now

    November 26 2010

    Based on exhaustive interviews with many of the biggest names in UK retailing, Retail Week’s groundbreaking report Multichannel Now is the definitive guide to multichannel in the UK. Here, in an extract from the introduction to the report, its author Joanna Perry sums up the challenges the multichannel world is ...