All articles by Joanna Perry – Page 9
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News
Torex to hand over hardware maintenance to partner
Retail software supplier Torex is to transfer its hardware maintenance business to partner Phoenix IT Services from February next year.
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Analysis
Marketing: The perfect message mix
Marketers have always been the biggest users of customer data. But by analysing it to create deeper insight, retailers can make their marketing budgets stretch further. Joanna Perry investigates
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Analysis
Social media: Why M&S is listening to the word on the web
Marks Spencer is starting to engage with its customers online, analysing their feedback to help make commercial decisions. Joanna Perry finds out what this insight is teaching it
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Analysis
The lessons to be learnt from online
Properly used, customer data gleaned online can help not only web sales but the top line across all channels, says Joanna Perry
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Analysis
Dunnhumby: A lifetime of loyalty?
Loyalty scheme operator Dunnhumby continues to innovate to provide Tesco and suppliers with the customer insight they need to make business-critical decisions
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Analysis
Know your customer, control your business
In this supplement we hope to engage retailers with examples of how customer data, when collected and analysed in context, creates insight that can provide answers to the big questions in their businesses.
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Analysis
From insight to action
Retail is a data-rich business, but in this market it is crucial information gets turned into insight that can be acted upon at the point where it will have the greatest impact, argues Joanna Perry
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Analysis
Customer-centricity across the enterprise
Retailers make grand statements about how customer-centric their businesses are, but where can customer intelligence make the difference to top and bottom lines, asks Joanna Perry
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Opinion
Social commerce in practice
Retail Week yesterday hosted a webinar on social commerce that highlighted both how much retailers have to gain from engaging with their customers, but also the many questions they have concerning how they should go about it.
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News
99p Stores rolls out EPoS in two months
99p Stores has rolled out an EPoS system to 116 stores in just two months.
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News
Mydeco promotes virtual products through PlayStation gaming platform
Homewares shopping aggregation site Mydeco has opened a virtual store in Sony’s social gaming platform PlayStation Home.
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Analysis
The future of value retailers
Retailers from Primark to Aldi to 99p Stores have benefited from the flight to value that the recession has created. But can they continue to capture shopper hearts and wallets once the economy begins to recover, asks Joanna Perry.
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Opinion
Lies, damned lies and shoplifting statistics
Loss prevention and retail security staff do not despair – the figures all over the press yesterday about shoplifting being up by 20% are not quite as cut and dried as they seem.
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News
Instore to unite shops with faster broadband link
Value retail group Instore is upgrading the broadband connections to its stores in a 12-month project following the renewal of a telecoms deal with Vodat International.
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News
Mint Velvet to drive ‘destination appeal’ of online flagship store
New women’s fashion retailer Mint Velvet plans to expand the content on its website in the coming months in an attempt to make it a true “destination” for its customers.
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Opinion
Like-for-like differences linger on
A feature on like-for-like sales that I wrote a few weeks ago caused more controversy than was intended; and one retailer has quickly responded by issuing multiple sales measures for comparative purposes.
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News
JD Sports picks system to forecast store sales
JD Sports is to introduce technology to allow it to forecast store sales and make decisions about store investment opportunities.
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News
Liverpool contactless payment push begins
Boots, Timpsons and Max Spielmann are all taking part in MasterCard’s initiative to drive adoption of its contactless payment technology in Liverpool.
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Opinion
Last night a kiosk changed my life
Just a couple of years back most retailers had written off in-store kiosks. But I had a moment in an Argos store yesterday; and it has made me think again about whether consumer perceptions of the technology have changed.
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News
GIVe adopts planning system for products
George Davies’ latest retail venture GIVe has introduced a planning and product development system from Decision Systems to support its operation and help the new chain optimise its merchandise mix.