All articles by Joanna Perry – Page 9

  • News

    Torex to hand over hardware maintenance to partner

    2009-11-23T13:51:00Z

    Retail software supplier Torex is to transfer its hardware maintenance business to partner Phoenix IT Services from February next year.

  • Media pie
    Analysis

    Marketing: The perfect message mix

    2009-11-20T00:00:00Z

    Marketers have always been the biggest users of customer data. But by analysing it to create deeper insight, retailers can make their marketing budgets stretch further. Joanna Perry investigates

  • M&S 'We Boobed' apology
    Analysis

    Social media: Why M&S is listening to the word on the web

    2009-11-20T00:00:00Z

    Marks Spencer is starting to engage with its customers online, analysing their feedback to help make commercial decisions. Joanna Perry finds out what this insight is teaching it

  • Waitrose
    Analysis

    The lessons to be learnt from online

    2009-11-20T00:00:00Z

    Properly used, customer data gleaned online can help not only web sales but the top line across all channels, says Joanna Perry

  • Checkout at Tesco checkout
    Analysis

    Dunnhumby: A lifetime of loyalty?

    2009-11-20T00:00:00Z

    Loyalty scheme operator Dunnhumby continues to innovate to provide Tesco and suppliers with the customer insight they need to make business-critical decisions

  • perry joanna cutout
    Analysis

    Know your customer, control your business

    2009-11-20T00:00:00Z

    In this supplement we hope to engage retailers with examples of how customer data, when collected and analysed in context, creates insight that can provide answers to the big questions in their businesses.

  • SOK Jamsa
    Analysis

    From insight to action

    2009-11-20T00:00:00Z

    Retail is a data-rich business, but in this market it is crucial information gets turned into insight that can be acted upon at the point where it will have the greatest impact, argues Joanna Perry

  • Carphone Warehouse
    Analysis

    Customer-centricity across the enterprise

    2009-11-20T00:00:00Z

    Retailers make grand statements about how customer-centric their businesses are, but where can customer intelligence make the difference to top and bottom lines, asks Joanna Perry

  • perry joanna cutout
    Opinion

    Social commerce in practice

    2009-11-18T13:16:00Z

    Retail Week yesterday hosted a webinar on social commerce that highlighted both how much retailers have to gain from engaging with their customers, but also the many questions they have concerning how they should go about it.

  • 99p Stores
    News

    99p Stores rolls out EPoS in two months

    2009-11-18T10:15:00Z

    99p Stores has rolled out an EPoS system to 116 stores in just two months.

  • Mydeco Playstation Bocca Sofa
    News

    Mydeco promotes virtual products through PlayStation gaming platform

    2009-11-18T09:47:00Z

    Homewares shopping aggregation site Mydeco has opened a virtual store in Sony’s social gaming platform PlayStation Home.

  • Aldi’s private-label range is as good as many major brands’ products
    Analysis

    The future of value retailers

    2009-11-13T00:00:00Z

    Retailers from Primark to Aldi to 99p Stores have benefited from the flight to value that the recession has created. But can they continue to capture shopper hearts and wallets once the economy begins to recover, asks Joanna Perry.

  • perry joanna cutout
    Opinion

    Lies, damned lies and shoplifting statistics

    2009-11-11T10:08:00Z

    Loss prevention and retail security staff do not despair – the figures all over the press yesterday about shoplifting being up by 20% are not quite as cut and dried as they seem.

  • Poundstretcher
    News

    Instore to unite shops with faster broadband link

    2009-11-06T00:00:00Z

    Value retail group Instore is upgrading the broadband connections to its stores in a 12-month project following the renewal of a telecoms deal with Vodat International.

  • Mintvelvet.jpg
    News

    Mint Velvet to drive ‘destination appeal’ of online flagship store

    2009-11-06T00:00:00Z

    New women’s fashion retailer Mint Velvet plans to expand the content on its website in the coming months in an attempt to make it a true “destination” for its customers.

  • perry joanna cutout
    Opinion

    Like-for-like differences linger on

    2009-11-04T10:02:00Z

    A feature on like-for-like sales that I wrote a few weeks ago caused more controversy than was intended; and one retailer has quickly responded by issuing multiple sales measures for comparative purposes.

  • JD Fascia2 RW
    News

    JD Sports picks system to forecast store sales

    2009-10-30T00:00:00Z

    JD Sports is to introduce technology to allow it to forecast store sales and make decisions about store investment opportunities.

  • News

    Liverpool contactless payment push begins

    2009-10-30T00:00:00Z

    Boots, Timpsons and Max Spielmann are all taking part in MasterCard’s initiative to drive adoption of its contactless payment technology in Liverpool.

  • perry joanna cutout
    Opinion

    Last night a kiosk changed my life

    2009-10-28T10:15:00Z

    Just a couple of years back most retailers had written off in-store kiosks. But I had a moment in an Argos store yesterday; and it has made me think again about whether consumer perceptions of the technology have changed.

  • GIVe.JPG
    News

    GIVe adopts planning system for products

    2009-10-23T00:00:00Z

    George Davies’ latest retail venture GIVe has introduced a planning and product development system from Decision Systems to support its operation and help the new chain optimise its merchandise mix.