As John Lewis slashes its returns policy from 90 days to 35, we take a look at the models of the top 20 UK retailers.
Although John Lewis racked up some column inches following the news that it had reduced its returns policy by more than half last week, the department store retailer remains ahead of the majority of its rivals.
| Retailer | Returns policy |
|---|---|
| Tesco | 30 days from the day you receive the goods |
| Sainsbury’s | 30 days |
| Asda | 30 days from the day of purchase |
| Morrisons | Within 30 days |
| John Lewis | Within 35 days of receiving the order |
| Marks & Spencer | Within 35 days of purchase |
| Co-operative Group | - |
| Alliance Boots | Within 28 days of receiving your order |
| Dixons Carphone | Within 30 days of purchase or delivery |
| Aldi | Within 60 days of purchase |
| Argos | 30 days of purchase |
| Kingfisher | 45 days of purchase for B&Q, 30 days for Screwfix |
| Amazon | Within 30 days of delivery |
| Lidl | Within 28 days of purchase |
| Next | Within 28 days of purchase |
| Primark | Within 28 days of purchase |
| Iceland | Do not accept returns unless there is a quality issue |
| Sports Direct | Within 14 days of purchase |
| Arcadia | Within 28 days for in-store returns and 14 days for online orders (except Wallis, which only allows for 14 days for all returns) |
| Debenhams | Within 28 days |
The average returns policy for the top 20 biggest UK retailers is within 30 days, with 35% of retailers offering that timeframe, followed by 30% offering returns within 28 days.
German discounter Aldi offers the most generous returns policy of the top 20 retailers, giving shoppers 60 days to return products.In contrast, Sports Direct was the most stringent of the top 20 retailers, offering customers 14 days to return items.
Iceland does not accept returns unless there is a quality issue with the product as standard, although this could be attributed to the majority of its stock being frozen.
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