Famed for its bath bombs and commitment to animal welfare and environmental values, Lush is a global retailer of beauty, skincare, perfume and bath and body products. Retail Week provides news, analysis, features and opinion about Lush and the health and beauty sector.
Specsavers, Ocado and Screwfix top the charts for the best customer experience levels in retail, according to The Harris Poll UK’s 2026 Customer Experience Index. So what sets them apart?
Kasey Swithenbank speaks to Retail Week about Lush’s unapologetic values and evolution that have seen it grow to over 100 stores in the UK.
Lush has added new features to its app for customers to explore and book in-store services and local events.
Thanks to data shared with Retail Week by OC&C, we can reveal the UK retailers that consumers say are the most fun to shop with.
New data has revealed the companies with the happiest workforces, according to participants in WorkL’s Happy at Work Test employee survey.
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