Famed for its bath bombs and commitment to animal welfare and environmental values, Lush is a global retailer of beauty, skincare, perfume and bath and body products.
Founded in Poole, Dorset in 1995 by Liz Weir and Mark Constantine, Lush has grown from cult favourite to global success story.
Similar to The Body Shop, the ethical retailer has a strong stance against animal testing and its soaps are palm oil-free. Its products are 100% vegetarian and 80% vegan, with fresh fruits and vegetables part of its recipes.
Its handmade approach gives it a unique niche in a highly competitive cosmetics sector and the business has grown considerably over recent years. The retailer operates over 100 stores in the UK and around 950 globally. New concepts have seen Lush commit to fresh products, plastic-free packaging and a dedicated perfume library across flagship stores.
Lush’s unique business approach also includes no traditional advertising, relying instead on user-generated content. As of 2019, Lush has closed all of its official social media accounts, in a bid to speak to customers more directly via live chat on its website, email and phone, though shop-specific accounts are still being run.
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M&S Simply Food has wrestled back its crown as the UK’s favourite retailer, according to exclusive data from consultancy OC&C.
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Lush has launched two new retail formats in Paris and Florence, reiterating its commitment to “ongoing investment in game-changing store concepts”.
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AO.com and natural beauty brand Lush are among the businesses named video leaders by Retail Week and Brightcove in the new Video Oscars report
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With today’s consumers expecting video as standard from their online shopping journeys, Retail Week’s Video Oscars guide reveals the real ROI of video marketing.
2019-09-20T16:08:00+01:00By Hugh Radojev
As millions globally protest about the accelerating climate crisis, we look at how retailers are playing their part in addressing one of the most pressing problems facing humanity.
2019-09-16T15:20:00+01:00By Leanne Carr
2019-06-10T13:55:00+01:00By Grace Bowden
2019-04-11T14:00:00+01:00By Grace Bowden, Leanne Carr, George MacDonald
2019-04-10T06:49:00+01:00By Hugh Radojev
2019-03-19T17:03:00+00:00By Grace Bowden
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2019-02-28T07:00:00+00:00By Sam Webb
2018-10-29T06:00:00+00:00By Grace Bowden
