UK retailers losing over £2bn annually in unclaimed courier refunds

Postal worker delivering parcel

Source: GettyImages/DigitalVision/The Good Brigade

UK retailers are losing £2.1bn each year over unclaimed refunds for lost and damaged parcels, new data has revealed.

The group said this results in billions of pounds in recoverable claims being written off by retailers, and unclaimed revenue represents a “significant and overlooked opportunity.”

 

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