All Interviews articles
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InterviewOutstanding Contribution to Retail: The Entertainer's Gary Grant on why success is a family affair
After handing over the reins to The Entertainer’s staff, co-founder Gary Grant reflects on his distinctive retail career.
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InterviewRetail Leader of the Year: Currys' Alex Baldock on high performance and high expectations
Salesforce Retail Leader of the Year Alex Baldock explains how Currys as become a high-performance business and why there’s more to come.
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InterviewQ&A: Kaiia The Label marketing boss on being more than a TikTok brand
Kaiia The Label is one of the biggest fashion brands on TikTok Shop. Between running 18-hour livestreams and a strong affiliate network, it has become the go-to athleisure brand among Gen Z on the platform.
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InterviewNkuku CEO on calling customers, the lost art of storytelling and the case against new stores
Nkuku chief executive James Lowe discusses why premium, values-led retail is more resilient than many expected, the brand’s selective approach to expansion, and why he thinks some retailers have stopped telling customers why they should buy
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InterviewQ&A: Native Commerce’s Marat Bolatov on why operations are the real battleground in ecommerce
As retailers search for more ways to tighten costs, the founder and chief executive of Native Commerce speaks to Retail Week about the most common areas for improvement
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InterviewQ&A: Charles Clinkard boss Tim Payne on reinventing a 100-year-old brand
Middlesborough-based footwear retailer Charles Clinkard has survived a World War, economic downturns and profound societal shifts. Managing director Tim Payne talks to Retail Week about how he’s navigating the business through what might be its biggest change of them all
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InterviewStripe & Stare: The Oprah-approved brand making underwear shopping fun again
Stripe & Stare is committing to making underwear shopping “more fun” for women as the lingerie brand, which counts Oprah Winfrey, Fearne Cotton and Pandora Sykes as fans, opens its debut store along London’s King’s Road.
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Interview‘Confidence compounds’: Valtech’s Matt Hildon on the AI tools changing retail
Valtech works with retailers like Dunelm and The Very Group, and was recommended to Retail Week by MandM Direct.
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InterviewQ&A: Holland & Barrett boss discusses continued growth, accessibility, and nationwide investments
Holland & Barrett has unveiled its full-year results to September 30 today, showing an 11% revenue growth to £981m and a profit increase from £524.2m to £579.9m year on year.
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InterviewTopshop global marketing director: ‘There’s much more to come’
Topshop is once again breaking the boundaries of fashion as the brand hosted the world’s first AI-driven catwalk last week.
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InterviewZigZag founder: ‘Consumers are starting to understand that returns are not free’
As the post-purchase journey continues to be a sticky point for retailers and shoppers, we spoke to ZigZag founder and chief executive Al Gerrie to discuss how paid returns are transforming the industry, how customers are dealing with this, and the role technology plays in creating a better selling and shopping experience.
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InterviewQ&A: HMV MD Phil Halliday on European ambitions and further UK plans
HMV has had one hell of a comeback story, evident through the reopening of its Oxford Street store in 2023, which was met with huge excitement from press, pop culture fans, and shoppers.
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InterviewRetailers are discounting away 20% of their revenue, and loyalty can fix it
Discounting is eating away 20% of retailer revenues, but gamification, personalisation and a well-built loyalty programme are the most powerful tools to claw it back, says Talon.One’s Sam Panzer.
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InterviewRM Williams UK GM on how the Australian bootmaker is putting its best foot forward
Australian bootmaker RM Williams is doubling down on its commitment to the British high street, with the launch of its largest-ever global boot room in the capital next month.
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InterviewQ&A: Peak VP of revenue on how retailers can get the most value out of AI
News of retailers leveraging AI in different areas of the business is commonplace now, as many want to optimise supply chains, enhance the customer service offer, or improve forecasting.
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InterviewInterview: Our Place co-founder Shiza Shahid on creating a mission-driven business profitably
Shiza Shahid’s products are now on the stoves of celebrities from Oprah to Nigella. The activist and entrepreneur speaks to Retail Week about how she’s creating a mission-driven business profitably, and on her own terms.
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InterviewQ&A: TM Lewin MD Dan Ferris says the brand is back and gunning for growth
Menswear retailer TM Lewin is back in growth mode for the first time since its collapse in 2022 as it looks to restore its bricks-and-mortar portfolio.
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InterviewDunelm’s new CEO is settling in at the Home of Homes
Four months into her tenure, the chief executive of Dunelm Clo Moriarty has done more than just get her feet under the desk. She talks to Retail Week about why she’s “extremely confident in the future of the business”
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InterviewQ&A: Ordo co-founder on avoiding the VC trap and being profitable from day one
Ordo Co-founder Barty Walsh speaks to Retail Week about cracking the US market, taking on legacy brands and building a profitable business without venture capital.
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InterviewAmex: Why stores still have a future in the age of AI shopping
To understand how AI is disrupting traditional shopping journeys and what retailers must do to remain competitive, Retail Week spoke to Dan Edelman, American Express UK general manager for merchant services.