All Interviews articles
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InterviewShop-in-shops and Grogu cafĂ©s: Disneyâs next moves in retail theatre
Disney Consumer Products director of UK&I retail and EMEA ecommerce Ollie Pryor speaks to Retail Week about in-store theatre, Christmas activations, and how their approach with retailers has refined over the years.
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InterviewHow Mango and Steve Madden have modernised the supply chain with Inspectorio
An optimised retail supply chain can be hard to deliver when scenarios outside of a teamâs control can occur. It happens when geopolitical tensions, bottlenecks, communication gaps with suppliers, and more become an issue, but learning how to build resilience has become key.
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InterviewAI marketing: How Dermalogica strengthened customer relationships through Klaviyo
In todayâs retail climate, there are endless options for shoppers to discover, browse and buy from. The competition is fierce, and with clever new technologies making it easier for some brands to stand out more than others, retailers need to do more to ensure loyalty and a strong customer relationship.
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InterviewJade Holland Cooper on turning likes into a multimillion-pound brand
Jade Holland Cooper is part of a new breed of fashion entrepreneurs, whose luxury lifestyle brand has rocketed as she grows a community on Instagram.
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InterviewKingfisher CEO: âWe are ready for the next generation of commerceâ
Following Kingfisherâs interim results, chief executive Thierry Garnier and chief financial officer Bhavesh Mistry spoke to Retail Week about trading, the impact of AI tools, and key asks of the government.
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InterviewQ&A: Clarendonâs Beth Butterwick on John Lewis art galleries tie-up
Clarendon Fine Art is opening galleries in John Lewis shops. Managing director Beth Butterwick explains how the partnership will add to the experiential appeal of department stores.
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InterviewBrand tracking: How Suri keeps an eye on brand health in real time
Tracksuit works with retailers like The Real Real and Air Up and was recommended to Retail Week by Suri.
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InterviewHarry Hall: the 1891 cavalry tailor turned fast-growing specialist retailer
Fast-growing equestrian and outdoor pursuits brand Harry Hallâs ecommerce director Lewis Wilkinson speaks to Retail Week about the brandâs heritage, Britsâ growing love of the outdoors, and why a quarter of its revenue now comes through Amazon.
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InterviewQ&A: Holland & Barrett sustainability and impact director on progress, areas of improvement, and future ambitions
Holland & Barrett, like many other retailers, has been on a journey to make improvements to its sustainability strategy and set targets to meet.
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InterviewMatalan chief commercial officer on modernising the retailer for ânew chapterâ
Matalan has been undergoing a style, digital and store transformation over the last few years, and its new autumn/winter collection marks the start of a new era
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InterviewPost-purchase: How John Lewis improves customer satisfaction with Parcel Lab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes itâs the most emotional part of the shopping experience.
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InterviewMountain Warehouse boss Mark Nealeâs role may be changing, but his mindset wonât be
Mark Neale â now executive chair after stepping back from the day-to-day running in the summer â gives a deceptively simple summary of how Mountain Warehouse was built
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InterviewUnder Armourâs run product expert on how run clubs are shifting expectations
Major cities across the country have become positively overrun by run clubs, putting additional pressure on how major sports brands and retailers choose to show up to customers.
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InterviewRetailers winning with retail media are the ones that understand their customer
Retail media networks are increasingly being adopted by a range of retailers and brands across grocery, fashion, beauty, and more.
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InterviewThe Entertainerâs Andrew Murphy on Meccano relaunch, new stores and Christmas
Employee-owned The Entertainer is poised to relaunch the iconic Meccano brand, for which it acquired the rights a year ago. As the retailer gears up for the golden quarter, itâs one reason why chief executive Andrew Murphy is confident
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InterviewN Brown group tech director: âAI is not another metaverse, itâs here to stayâ
Retailers are continuing to digitally transform and incorporate more tech into foundations, and N Brown is no exception.
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InterviewMarketing: How Superdrug captures new customers working with Sampl
âSampling is probably one of the oldest forms of marketing, but it didnât evolve for many years,â Samplâs chief marketing officer, Adam Wright, told Retail Week.
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InterviewLeftiesâ first UK store: Xavier Ruz Riera shows off new shop and discusses expansion plans
Lefties has become one of retailâs most talked about brands as it opens its first UK store in Liverpool. Retail Week met global brand director Xavier Ruz Riera to find out more about the retailerâs plans.
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InterviewQ&A: Asos EVP of product on driving relevance with Test & React
Asos executive vice president of product Elena MartĂnez Ortiz says the ecommerce giantâs âTest and Reactâ model is all about ensuring it stays relevant in the fashion conversation.
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InterviewQ&A: WorkJam MD on âhow to do more for lessâ with supporting tech
WorkJamâs managing director of Europe, Middle East and Africa, Mark Williams, spoke to Retail Week about how technology can help with frontline operations and how to be more productive on the shop floor.