All Innovation & disruption articles – Page 2
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Analysis‘We’re willing to be misunderstood’: Amazon’s Prime drones are ready, but is the UK?
Amazon Prime Air’s six-month trial in Darlington is ready to expand, but is the UK ready for drone delivery?
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NewsJohn Lewis launches hologram activation with Dyson’s £420 toothbrush
The immersive activation is taking place at John Lewis Oxford Street, with a dedicated pop-up in the store’s bathroom area.
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Retail VoiceNavigating retail’s challenges: Costs, crime and changing consumer trends
Rising employment costs, fragile consumer confidence and retail crime are weighing heavily on the sector, but there are still opportunities for growth and innovation. Business insurer NFU Mutual examines the key challenges and opportunities shaping retail’s future.
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NewsOcado Retail announces expansion of sustainably focused ‘Future of Food Edit’ range
Ocado Retail has announced the expansion of its Future of Food Edit range which it says works to “support a more sustainable food system”.
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InterviewUnder Armour’s run product expert on how run clubs are shifting expectations
Major cities across the country have become positively overrun by run clubs, putting additional pressure on how major sports brands and retailers choose to show up to customers.
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FeatureAn inside look at Amsterdam’s ambitions to become a circular economy
Located in Het Sieraad, a historic building with an expansive atrium and canal views in de Baarsjes in west Amsterdam, lies a handful of rails of luxury clothing from brand Martan’s upcoming collection. But there’s something rather unusual about the fabric behind the clothes – it’s made from discarded textile waste from the hotel industry (think used tablecloths and bed sheets).
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AnalysisHow John Lewis is planning to position itself at the forefront of AI-powered retail experiences
John Lewis is overhauling its digital strategy and said it is now treating AI agents like customers as it unveiled its latest set of retail investments this week.
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AnalysisPartnership update: Asda expands partnerships for both grocery and fashion, Dunelm and Google Cloud launch an AI assistant, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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FeatureHuman resources – How AI has transformed retail work
AI is now well and truly embedded into the way businesses operate, with the use of generative, agentic and AI assistants growing at pace – and human resources is a department where interest is growing.
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AnalysisHow investments in AI, partnerships and B2B are powering Zalando’s growth
Fashion technology platform Zalando released its second quarter results today, recording group revenue growth of 20.8% to €3.4bn and a 20.7% rise in general merchandise value of €4.9bn.
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NewsM&S launches made-to-order suiting service
Marks & Spencer has introduced a made-to-order suiting service, offering customers the chance to personalise over 50 suit options.
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DataAll about AI: the topics and retailers dominating readers’ queries
One topic has dominated Retail Week readers’ curiosity this year, accounting for more than half of the questions they asked on the site.
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NewsBodycare announces new partnership to become UK’s ‘first AI retailer’
Health and beauty retailer Bodycare has partnered with an IT services company to deliver the digital infrastructure required to power its new store network, as it aims to become the UK’s ”first AI retailer”.
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FeatureThe future of fashion consumption: Shein, second-hand and squeezed middles
Just like trends, the way people buy fashion is always in flux, but what do the new patterns of consumption tell us about the future of the category?
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NewsZara to launch in-store personal styling service
Zara is set to launch its own personal styling service as part of its continued efforts to elevate the customer experience, Retail Week can reveal.
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Retail VoiceFive trends that will redefine European retail and why retailers can’t wait any longer
AI is no longer just a conference topic. It’s already the operational engine driving Europe’s most competitive retailers
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Opinion‘Too many strategic decisions are built on underlying tech assumptions that no longer apply’
A surprising number of transformation programmes are built to address familiar challenges without acknowledging how far the parameters of what’s technically possible might shift, maintains AlixPartners’ Brian Kalms
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AnalysisVirtual try-on: Gimmick or soon to solve the industry’s returns problem?
Virtual try-on and augmented reality (AR) are not new innovations, yet more brands and retailers are investing in this space. Fashion powerhouse Zara is one of them.
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DataThe Retail Week AI Investment Tracker – how retailers are actually using AI
AI is one of retail’s fastest-moving investment areas. The AI Investment Tracker brings those investments together in one place, so subscribers can quickly see where the technology is being deployed.

















