All Innovation & disruption articles – Page 2
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InterviewQ&A: Amex on payment innovation, driving conversion, and meeting younger consumers’ demands
In this exclusive Q&A, Amex general manager of Global Merchant Services Dan Edelman reflects on how to appeal to Millennials and Gen Z, the importance of personalisation in retail, and the future payment innovations set to attract consumers in the years ahead.
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Retail VoiceHow to future-proof your business by adopting electric vehicles
Switching to EVs early is not just about sustainability, says Mer. Discover how being an early adopter can provide both financial and operational gains
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Innovation of the WeekSnap updates AR glasses ahead of 2026 consumer launch
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisNRF Europe: Five companies showcasing tech innovations for retail
Most industries are investing in more technology as the world becomes more advanced, and retail is no exception.
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Innovation of the WeekMorrisons and Instacart launch AI-powered trolleys in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Retail VoiceFour steps for success when it comes to ERP implementation
When it comes to implementing enterprise resource management (ERP), it’s not always plain sailing. Nine Feet Tall reveals how change management can ease the pain
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NewsOcado shares slide as Kroger takes ‘hard look’ at future of tie-up
Shares in pureplay grocer and technology firm Ocado dropped as markets opened on Friday, after major international partner Kroger said it would take a “hard look” at its automated warehouses.
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AnalysisHow Screwfix, Very, Orlebar Brown and more are unlocking quick-win CX strategies
Retail Week’s The Retail Roadmap report reveals how retailers are executing a customer-first, scalable transformation. Here we give you a sneak preview of Screwfix’s winning digital and CX strategy.
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InterviewQ&A: AliExpress’ UK GM on AI innovation, faster fulfilment and the rise of competitors
In this exclusive Q&A feature, Retail Week speaks with AliExpress’ UK general manager Bonnie Zhao, to explore what sets UK shoppers apart from their global counterparts, the role of AI innovation and AliExpress’ upcoming growth ambitions.
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Innovation of the WeekSustainable student marketplace launches in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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FeatureThe age of agentic AI: The next big tech trend in retail
The retail industry has only just wrapped its head around chatbots and AI-powered search, but newer iterations of AI keep emerging
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Innovation of the WeekEvri trials robot dog deliveries in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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Innovation of the WeekAlibaba launches ‘world’s first’ AI agent for global trade
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsPinterest opens new European hub for leveraging AI
Social commerce platform Pinterest has opened a new European engineering excellence hub to continue leveraging AI and machine learning.
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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NewsCurrys unveils rebrand and expansion of its business division
Currys has launched a rebrand and expansion of its B2B division, Currys Business, as its customer numbers continue to grow.
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NewsBoots expands own-brand range of home testing kits
Boots is expanding its own-brand range of at-home testing kits for customers to get a better understanding of their health.
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Innovation of the WeekRetail tech platform and footfall providers create 'game-changing' footfall analytics
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisWill 2025 be an AI-powered Christmas?
As retail ramps up for the festive rush, AI is poised to play a pivotal role. What festive innovations can we expect this golden quarter, and will they drive lasting change?
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Innovation of the WeekOpenAI launches ChatGPT agent that can order online groceries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.