All Consumer insight articles – Page 8
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Retail Voice'Retailers must tackle increasing fraud cases in critical spending months'
Fighting fraud has never been so important as we head into the festive season, says Brian Flesk, head of retail at Hitachi Capital Consumer Finance.
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Retail VoiceCapitalising on the golden quarter and beyond
With Black Friday and the Christmas period on the horizon, retailers will be gearing up for a surge in consumer spending, says Brian Flesk, head of retail at Hitachi Capital Consumer Finance
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AnalysisFive steps to tackle the supply chain crisis
Uncover examples of supply chain innovation from the likes of Inditex, Deliveroo, Waitrose, Marks & Spencer, Amazon, Asos and Carrefour in our new report.
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AnalysisThe Great Innovation Race – how Deliveroo, Asos, Burberry and Sainsbury’s are driving agility
Learn where leading brands are investing now to drive innovation across customer experience and supply chain in our new report.
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Report StoreThe 20 Most Trusted UK Retailers
Building loyalty and reputation – and why it matters more than ever
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DataData: How to achieve cut-through with the cautious consumer
Exclusive Retail Week research reveals many consumers’ financial situations have either improved or been unaffected during the pandemic, yet a large volume is reluctant to spend. As part of Consumer Week, which starts on September 13, we take a closer look at the findings and what they mean for retailers.
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Retail VoiceConsumer sentiment is at a record high: what does that mean for Christmas?
Will consumer confidence translate into a successful festive trading period, asks Lisa Hooker, leader of industry for consumer markets at PwC UK
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Opinion‘It’s time to talk about Christmas – and it should be less volatile this year’
When we agreed to collaborate with Retail Week on Christmas in July, we expected a mixed response.
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AnalysisData: What consumers hate about ecommerce in four charts
We surveyed 1,000 consumers to find out what shoppers love and hate about retailers and brands, for our new report The CX Factor.
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DataData: The retail sales outlook for Christmas 2021
The Christmas Forecast provides predictions and analysis for retail sales this golden quarter and forecasts by sector.
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VideoFace time: PwC’s predictions for Christmas 2021
Kicking off Christmas in July, Retail Week executive editor George MacDonald speaks to PwC’s Lisa Hooker on the golden quarter ahead
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AnalysisDeep dive: Virtuous circle – how retail is cashing in on the resale and rental economy
From Depop to MusicMagpie to Ikea’s Buy Back scheme, the second-hand economy has proliferated over the past decade, but it is only during the last year or two that its business models have really begun to resonate with consumers and retailers alike.
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AnalysisRevealed: UK consumers’ top 16 best-loved brands
UK consumers have revealed their most-loved brands and just a handful of retailers dominate when it comes to best stores, website, delivery service and value for money, according to Retail Week’s new free report The CX Factor.
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DataHow Whole Foods, Abercrombie and REI are embracing data-driven success
Retailers have learned that they must be as agile as possible to adapt to consumer trends and where possible get ahead of the curve. Here, we lay out four ways data can tackle the toughest business challenges and power agility in times of uncertainty.