All Customer experience articles – Page 58
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OpinionMany retailers still only pay lip service to true customer service
Are customer at the heart of all you do? Lots of retailers have this in their mission statement but only pay lip service to it.
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AnalysisStart-up of the week: Customer service messaging app Instaply
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Instaply is in the spotlight.
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AnalysisAnalysis: Five priorities for Tesco UK's new boss Matt Davies
Halfords boss Matt Davies takes the reins of Tesco on Monday, the latest addition to Dave Lewis’ new team. Retail Week examines his top priorities.
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OpinionBlog: B&Q is missing a trick by axing its in-store DIY classes
B&Q is wrong to have axed its in-store DIY classes – they gave normal people like me the impetus to have a go.
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NewsRetail complaints accepted by multi-sector ombudsman for first time
For the first time, Ombudsman Services – a multi-sector provider of independent dispute resolution – has opened its doors to accept complaints in the retail sector.
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NewsMaplin records strongest growth since 2008 after focus on product and service
Maplin full year like-for-likes increased 4.3%, the electronic retailer’s strongest growth in seven years.
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OpinionComment: My politics, like my products, are always blue
With the general election fast approaching deciding how to vote is like assessing the value of a product, says Jacqueline Gold.
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NewsArgos launches targeted birthday planning service for parents
Argos has launched a personalised service to help parents choose birthday presents for their children.
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NewsRiver Island launches free styling service in London and Birmingham
River Island is to offer customers a free, one-to-one styling service at its new Style Studio in its London Oxford Street flagship and Birmingham Bullring stores.
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GalleryStore gallery: Habitat finds a new home within Homebase
Habitat is under Home Retail’s ownership and, three years since it entered administration, uses its outlets to entice customers online.
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NewsRetailers team up to launch click-and-collect alliance
Online shoppers will soon be able to buy a product from one retailer and pick up from another as part of an inventive new scheme that launches in the summer.
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NewsYodel boss calls on retailers to set realistic delivery expectations
The boss of Yodel is calling on retailers to set more realistic expectations for deliveries and said carriers should not take the blame for delivery problems.
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OpinionComment: The retail sectors that will profit and suffer in 2015
Despite improving economic conditions and better customer sentiment, storm clouds may be gathering on the retail horizon.
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AnalysisInternational news analysis: Birth of a global online fashion powerhouse
Global Fashion Group has been formed to offer an online international fashion service across emerging markets worldwide.
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OpinionComment: Start-ups continue to innovate delivery options for retailers
Two days, over 100 speakers, more than a 1,000 delegates – Retail Week Live was again the highlight in the retail calendar this year.
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OpinionComment: Retailers must accommodate the connected customer
Dixons Carphone boss stressed the need for retailers to cater to the connected customer as multichannel retail becomes increasingly common.
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OpinionRetail surgery: How can I use beacons to improve in-store experience?
Since beacon technology was introduced to retail it has been piloted by dozens of big names.
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OpinionComment: Bob Willett - 'Technology is no silver bullet for retail success'
How can retailers predict the next key technology trend to go with? The short answer is most growth opportunities are right under your nose.
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NewsRetail Week Live: Mike Logue put people first to make Dreams profitable
Dreams chief executive Mike Logue told attendees at Retail Week Live that customer and staff satisfaction were the springboard to turn the retailer around.
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NewsRetail Week Live: Ryanair's Kenny Jacobs offers top tips for retailers
Ryanair chief marketing officer Kenny Jacobs has criticised retailers for not moving quickly enough to create change within their business.