All Customer experience articles – Page 58
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GalleryStore gallery: Habitat finds a new home within Homebase
Habitat is under Home Retail’s ownership and, three years since it entered administration, uses its outlets to entice customers online.
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NewsRetailers team up to launch click-and-collect alliance
Online shoppers will soon be able to buy a product from one retailer and pick up from another as part of an inventive new scheme that launches in the summer.
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NewsYodel boss calls on retailers to set realistic delivery expectations
The boss of Yodel is calling on retailers to set more realistic expectations for deliveries and said carriers should not take the blame for delivery problems.
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OpinionComment: The retail sectors that will profit and suffer in 2015
Despite improving economic conditions and better customer sentiment, storm clouds may be gathering on the retail horizon.
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AnalysisInternational news analysis: Birth of a global online fashion powerhouse
Global Fashion Group has been formed to offer an online international fashion service across emerging markets worldwide.
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OpinionComment: Start-ups continue to innovate delivery options for retailers
Two days, over 100 speakers, more than a 1,000 delegates – Retail Week Live was again the highlight in the retail calendar this year.
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OpinionComment: Retailers must accommodate the connected customer
Dixons Carphone boss stressed the need for retailers to cater to the connected customer as multichannel retail becomes increasingly common.
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OpinionRetail surgery: How can I use beacons to improve in-store experience?
Since beacon technology was introduced to retail it has been piloted by dozens of big names.
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OpinionComment: Bob Willett - 'Technology is no silver bullet for retail success'
How can retailers predict the next key technology trend to go with? The short answer is most growth opportunities are right under your nose.
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NewsRetail Week Live: Mike Logue put people first to make Dreams profitable
Dreams chief executive Mike Logue told attendees at Retail Week Live that customer and staff satisfaction were the springboard to turn the retailer around.
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NewsRetail Week Live: Ryanair's Kenny Jacobs offers top tips for retailers
Ryanair chief marketing officer Kenny Jacobs has criticised retailers for not moving quickly enough to create change within their business.
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NewsRetail Week Live: Martin Lewis warns that delivery issues could cost retailers
Martin Lewis, founder of MoneySavingExpert.com, warned retailers that using the “wrong” delivery company could cause brand damage and lead to firms losing customers.
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OpinionRetail surgery: How can I use emotional insight to understand shoppers?
Analytical technology has made collecting data for customer insight more widely available than ever.
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AnalysisDo Tesco’s Google+ consultations signal a move to online personalisation services?
Retail Week investigates whether one-to-one online consultations are an engaging personalisation tool for customers, or simply a marketing stunt.
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OpinionComment: Shop design matters little if customer service is absent
It’s no good having the right product in the right place at the right time, if the all-important customer-service element is absent.
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NewsBreakfast briefing: Retail news on Topps Tiles, online sales, compensation and more
Retail news round-up on February 18, 2015: Topps Tiles’ media account; Outgoing Pandora chief; online sales decelerate; compensation and more.
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AnalysisStart-up of the week: Online scheduling platform Fynder
Start-ups in retail technology are growing fast and Retail Week is highlighting some of the best. This week Fynder is in the spotlight.
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OpinionRetail surgery: How can I use in-store technology to improve customer service?
Although online retail is becoming increasingly prevalent, bricks-and-mortar sales still make up the bulk of revenue for many retailers.
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NewsDarty experiments with introducing humanoid robot into its sales team
Darty has drafted a humanoid robot called NAO into its sales team as it experiments with the next generation of customer service.
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OpinionComment: What can retailers learn from the Christmas trading period?
The Christmas trading period has offered retailers valuable lessons on customer expectation, supply chain and fulfilment.