All Customer experience articles – Page 54
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Retail VoiceOpinion: How to build an emotional connection with your customers
Salesforce shares its top tips for building personal connections with customers, and how it can improve loyalty and sales for retailers.
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AnalysisOnline secret shopper: Three ways M&S can engage with customers
Following another M&S clothing sales fall (8.9% – the biggest in 10 years), what role can online play in engaging customers to drive growth?
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VideoWatch: Elephant & Castle welcomes Italian food and leisure emporium
Stores editor John Ryan pays a visit to Italian specialist Mercato Metropolitano in south London and speaks to founder Andrea Rasca.
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AnalysisAnalysis: 10 key performance indicators for the new retailing world
Retailers increasingly realise that they need to respond to new dynamics such as a shift from transactions to relationships.
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OpinionOpinion: Why retailers need negative reviews, and what to do with them
The rise of online retail has given shoppers more avenues than ever to offer feedback. How should retailers respond to negative reviews?
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AnalysisAnalysis: Five things that retailers can learn from Pret
Founded by Julian Metcalfe and Sinclair Beecham as a sandwich shop in 1986, Pret is now on nearly every major British high street.
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VideoWatch: Tesco launches pop-up wine bar to 'bring Finest brand to life'
Tesco has launched its first wine bar as part of a move to boost awareness of its Finest brand and drive ’retail-tainment’ in a competitive marketplace.
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AnalysisAnalysis: Why retailers are introducing new compelling concessions
Concessions have long been the lifeblood of department stores and the industry in general has served up some compelling and surprising tie-ups lately.
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VideoWatch: Topps Tiles boss Williams on 'out-specialising the specialists'
Topps Tiles boss Matthew Williams discusses the changing consumer and how its consultation table is a vital part of the customer journey.
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VideoWatch: Dixons Carphone's Oxford Street offering explored in a store tour
Dixons Carphone has opened a “3-in-1” model on Oxford Street, London and stores editor John Ryan explains how the space is used.
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AnalysisAnalysis: Five things retailers can learn from Pimlico Plumbers
Pimlico Plumbers grew from small local firm to the UK’s most recognisable plumbing brand. Here are five things retail can learn from it:
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OpinionOpinion: The value of mobile apps for the retail workforce
Consumers today expect more than ever before from bricks-and-mortar stores. How can retail staff use apps to meet shoppers’ expectations?
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NewsHouse of Fraser confirms start date for Harding replacement Walmsley
House of Fraser has confirmed that former Marks & Spencer digital director David Walmsley will join the business at the end of August.
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OpinionOpinion: Is traditional customer loyalty a thing of the past?
As shoppers swop brand loyalty for speed and convenience, how can retailers use technology to ensure their in-store offer is up to scratch?
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VideoWatch: First look at Dyson's maiden UK store on London's Oxford Street
Dyson has lifted the lid on its first UK store in London’s Oxford Street. The firm’s UK and Ireland boss Steven Wichary explains the purpose of the space.
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AnalysisAnalysis: Retail's amazing company cultures delivering commercial success
Retailers are in constant competition to attract the best talent. What underpins good financial performance in the industry is not just product or price, but often people.
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OpinionOpinion: Service never sleeps in the age of social media
Speedy responses on social media shouldn’t be confused with fixing the issues, argues Screwfix chief executive Andrew Livingston.
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NewsPicture gallery: Retail Week’s Customer Experience Awards 2016
Carphone Warehouse reigned supreme last night at Retail Week’s Customer Experience Awards as the retailer scored a hat-trick of gongs.
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NewsMaplin boss says that only omnichannel retailers have a shelf-life
Maplin boss Oliver Meakin said the longterm winners in retail will be omnichannel retailers because human interaction “can’t be replaced”.
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OpinionOpinion: Retailers must treat staff as an asset, not a cost
Retail is making some very uncomfortable headlines, and I’m sure I’m far from alone in feeling a mix of sadness, despair and resentment.