All Customer experience articles – Page 51
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AnalysisBrexit: Seven opportunities for retailers to benefit
The Brexit decision may have brought uncertainty, but retailers can make the most of it.
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NewsJohn Lewis extends accelerator scheme across Waitrose
John Lewis has launched its fourth annual JLAB start-up accelerator competition and extended it across sister retailer Waitrose.
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OpinionOpinion: New stores are building brands, not sales
No matter who you talk to, everyone in the retail industry has a view on the online/offline debate.
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NewsInstagram expands shopping capabilities
Instagram has expanded its shopping capabilities, extending its in-app platform to more brands in the US.
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NewsRay Kelvin: We don’t need a chief customer officer
Ted Baker boss Ray Kelvin has questioned the trend of employing chief customer officers, insisting that his business can run without one.
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AnalysisOpinion: HoF plays catch-up, not pioneer, with new plan
House of Fraser unveiled its five-year vision yesterday, with management outlining how it intends to deliver a business fit for 2022’s retail landscape.
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NewsMissguided chief customer officer exits after two months
Missguided’s chief customer officer has left the business after just two months, Retail Week can reveal.
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NewsTed Baker unveils interactive store windows
Ted Baker unveiled interactive store windows yesterday as part of its shoppable film campaign for spring/summer.
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AnalysisAn outstanding contribution: John Timpson
The AlixPartners Outstanding Contribution to Retail winner John Timpson tells George MacDonald about why he does business differently.
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AnalysisScrewfix customer experience leads the way
Screwfix won over its customers – and the Retail Week Awards judges – with the Teleperformance Customer Experience Initiative of the Year.
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NewsShop Direct's Alex Baldock: 'AI will transform retail'
Shop Direct boss Alex Baldock has said that AI will transform retail, whether retailers choose to let it or try to ignore it.
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NewsGoogle: 'The AI world is coming like a steam train'
“The AI world is coming like a steam train,” Google’s UK head of performance Biren Kalaria said at Retail Week Live this morning.
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NewsHalfords boss McDonald on the retailer’s ‘secret sauce’
Halfords boss Jill McDonald believes the retailer’s customer service proposition will prove to be the “secret sauce” in her strategy.
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VideoWatch: Halfords boss McDonald on the value of services
Halfords boss Jill McDonald visits the Retail Week studio after her speech to explain the importance of services for the retailer’s plans.
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NewsJohn Lewis unveils Partner App in multichannel drive
John Lewis has revealed its plans for a staff app in a bid to strengthen its multichannel capabilities.
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Retail VoiceThree ways to reimagine the role of the store
In the wake of a very turbulent 2016 retailers are re-examining how their stores work, eCommera takes a closer look.
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OpinionMajestic’s Rowan Gormley on when not to follow the crowd
The one thing we can be certain about in 2017 – apart from death and taxes – is that there will be change ahead for retailers. It is no longer enough to simply offer good products at competitive prices.
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OpinionOpinion: Putting dynamic pricing back on the shelf
Dynamic pricing has been trialled by a variety of retailers, but hasn’t had a significant roll-out across the sector. Is it worth the investment?
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AnalysisOnline secret shopper: House of Fraser
House of Fraser should focus on ensuring that its customer experience is outstanding, before rushing to invest in a challenger bank.
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Retail VoiceGet closer to what customers really want
Learn more about connected consumers’ preferences for everything from fitness trackers to drones as Osborne Clarke reveals its latest findings in partnership with Retail Week.