All Customer experience articles – Page 51
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AnalysisAn outstanding contribution: John Timpson
The AlixPartners Outstanding Contribution to Retail winner John Timpson tells George MacDonald about why he does business differently.
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NewsShop Direct's Alex Baldock: 'AI will transform retail'
Shop Direct boss Alex Baldock has said that AI will transform retail, whether retailers choose to let it or try to ignore it.
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NewsGoogle: 'The AI world is coming like a steam train'
“The AI world is coming like a steam train,” Google’s UK head of performance Biren Kalaria said at Retail Week Live this morning.
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NewsHalfords boss McDonald on the retailer’s ‘secret sauce’
Halfords boss Jill McDonald believes the retailer’s customer service proposition will prove to be the “secret sauce” in her strategy.
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VideoWatch: Halfords boss McDonald on the value of services
Halfords boss Jill McDonald visits the Retail Week studio after her speech to explain the importance of services for the retailer’s plans.
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NewsJohn Lewis unveils Partner App in multichannel drive
John Lewis has revealed its plans for a staff app in a bid to strengthen its multichannel capabilities.
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Retail VoiceThree ways to reimagine the role of the store
In the wake of a very turbulent 2016 retailers are re-examining how their stores work, eCommera takes a closer look.
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OpinionMajestic’s Rowan Gormley on when not to follow the crowd
The one thing we can be certain about in 2017 – apart from death and taxes – is that there will be change ahead for retailers. It is no longer enough to simply offer good products at competitive prices.
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OpinionOpinion: Putting dynamic pricing back on the shelf
Dynamic pricing has been trialled by a variety of retailers, but hasn’t had a significant roll-out across the sector. Is it worth the investment?
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AnalysisOnline secret shopper: House of Fraser
House of Fraser should focus on ensuring that its customer experience is outstanding, before rushing to invest in a challenger bank.
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Retail VoiceGet closer to what customers really want
Learn more about connected consumers’ preferences for everything from fitness trackers to drones as Osborne Clarke reveals its latest findings in partnership with Retail Week.
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VideoWatch: Holland & Barrett boss on Brexit and new stores
Holland & Barrett boss talks to Retail Week about the future of its More store format, ambitious expansion plans and retail theatre.
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AnalysisWhat does the sharing economy mean for retail?
The sharing economy is one of the topics that will be debated at Retail Week Live in March. We look into what the trend means for retail.
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NewsBreakfast briefing: FoodCloud, Amazon and more
Retail news round-up: FoodCloud expands with UK retailers, Amazon is number one for customer satisfaction, and Finsbury warns of further price rises
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Retail VoiceThe hottest supply chain buzzwords of 2017
The New York tech conference and expo will highlight some of the hottest supply chain buzzwords of 2017, finds Relex Solutions.
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AnalysisCES 2017: Five tech trends for retailers to watch
The Consumer Electronics Show sets the agenda for the coming year. Here are some of the products and trends retailers should look out for.
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NewsWHSmith upgrades PoS offer in tech investment drive
WHSmith is deploying updated PoS technology across its high street and travel outlets in an effort to drive its convenience offer.
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OpinionOpinion: How can retailers win millennial loyalty?
The rise of ecommerce and mobile has given retailers a new roster of tools to win customer loyalty, but should they go back to basics?
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AnalysisCES 2017: Maplin boss Oliver Meakin on smart home
Maplin chief executive Oliver Meakin spoke to Retail Week about putting service at the heart of his business and the impact of Brexit on price.
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AnalysisCES 2017: Is in-store AI a goldmine or a gimmick?
Artificial intelligence was one of the big talking points at CES this year, from driverless cars to and voice-activated devices.