All Customer experience articles – Page 50
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AnalysisAnalysis: Can a Saturday job still lead to the top?
Some of UK retail’s biggest names began their career on the shop floor – but is ascending the retail ranks still possible today?
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Retail VoiceHow chatbots create conversational commerce
Chatbots provide retailers with a host of opportunities, from operational efficiencies and enhanced customer experiences to cost saving and intentional selling. Microsoft explores the technology.
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NewsGen Z want new technology, but still value stores
Generation Z are more inclined to use new technology and channels than their older millennial counterparts.
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NewsAndy Harding joins Mothercare as chief customer officer
Former House of Fraser chief customer officer Andy Harding is to join Mothercare in the same role, Retail Week can reveal.
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AnalysisOnline secret shopper: Is Ocado the Betamax of grocery?
Ecommerce expert James Hammersley puts the Ocado website through its paces to see if it can match the scale and breadth of the big four online supermarkets.
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OpinionOpinion: Retailers urgently need to invest, not cut
We are at the beginning of the crunch period in retail history. The critical indicators are all there.
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OpinionOpinion: The complex data of the customer journey
Think of that last significant purchase you made. New laptop? A holiday? New sofa? At this time of year maybe it was a new barbecue.
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Retail VoiceThree reasons to join the AI gold rush
Now far from just science fiction, artificial intelligence could be the key to future retail success, as Qubit’s research reveals.
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AnalysisAnalysis: How Shop Direct is evolving with AI
Shop Direct and IBM Watson have teamed up to develop an AI-powered chatbot, but the technology has had implications for the retailer’s wider business.
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VideoWatch: Honey Birdette boss on seducing the UK shopper
As Honey Birdette expands into the UK lingerie market, founder and creative director Eloise Monaghan explains how in-store experience is key to winning customers.
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AnalysisAnalysis: M&S gains McDonald’s customer focus
The appointment of Halfords chief executive Jill McDonald to one of the most pivotal roles at Marks & Spencer came as a bolt from the blue.
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OpinionOpinion: Lessons from the legendary Feargal Quinn
Irish retail entrepreneur Feargal Quinn was ahead of his time – today he’d be called a ‘disruptor’.
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Retail VoiceTop three ways to boost loyalty and footfall
How can retailers forge stronger relationships with their customers and encourage them to shop in store? Mood Media has the answer.
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VideoWatch: B&Q launches first ever pop-up garden
B&Q has launched its first pop-up garden event in Soho Square, London, as it reappraises its brand image and attract a new, younger market.
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Retail VoiceCarpetright transforms service with new tech
As Carpetright reaps the rewards of a centralised appointment booking system, Kirona take us through the steps to the retailer’s success.
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Retail VoiceHow is the connected store changing retail?
BT Wi-Fi’s retail account director Janet Johnson explores how developments in Wi-Fi connectivity lay the groundwork to reimagine the high street experience.
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OpinionLord Kirkham on living with retail's heavy weather
Retailers reporting their figures mention the weather at their peril.
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OpinionReal-life retail: Tesco/Booker, and US appetite for UK
A daily eavesdrop on retail talking points and the latest industry developments – please share your thoughts in the comments section.
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NewsJohn Lewis names Cross as customer experience director
John Lewis communications boss Peter Cross has taken on an expanded role at the department store business.
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OpinionWRC blog: From retail's first kiss to robotic solutions
Customer experience, artificial intelligence and reinventing the mall were all on the first day’s agenda at the World Retail Congress.