All Customer experience articles – Page 47
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GalleryStore gallery: Experiencing Oxford's John Lewis
John Ryan visits the new John Lewis in Oxford, which takes experience as its starting point, and builds from there.
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OpinionOpinion: Oxford’s Westgate will be a disappointment
Appropriately in the city of dreaming spires, the £440m Westgate centre extension in Oxford has been a vision of retailers, developers and city councillors for over 20 years.
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Retail VoiceThe future of retail - A view from Tech.
Vodafone UK discusses the most exciting ways technology is changing dynamics in retail.
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OpinionOpinion: Others should follow Topshop’s ‘reset’ lead
A day in October when you are not going to take much money is the perfect time to shut up shop and remerchandise rather than muddling through.
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OpinionMajestic and other wine stores can live up to the name
‘Immersive experience’ is a hackneyed term, but it can be a reality if you are selling wine.
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AnalysisAnalysis: Five lessons retailers can learn from Netflix
Very few companies have had such a powerful effect on our collective conscience as Netflix.
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OpinionDon’t let retail become the next ‘nasty’ industry
Business practices that don’t prioritise customer service can reflect on a whole sector. Retailers should be wary of repeating Ryanair’s mistakes.
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OpinionOpinion: Rents and rates in retail reach the tipping point
The rising cost of rents, rates, consumer apathy and the web. How will retailers keep pace?
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GalleryStore of the week: Lavazza’s coffee shop in Milan
The blurring of the fine line between retail, leisure and entertainment is one of the features of many shopping districts and malls at the moment, and the newly opened Lavazza in Milan is a case in point.
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OpinionDisrupt or be disrupted? A question for retailers
Amazon is the ultimate disruptor of retail. First it was online retailing with faster and faster delivery, then it was subscription models with Amazon Prime, and the internet of things with the dash button.
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OpinionOpinion: Retail destinations can improve people’s lives
Our centres are vibrant, bustling destinations. But we’ll be dimming their lights and turning down the music for 60 minutes next week to create a better shopping experience for autistic people.
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Report StoreThe Top 30 UK Multichannel Retailers
The big hitters mastering seamless cross-channel retail
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OpinionOpinion: Will Microsoft Oxford Circus be Apple Lite?
A much bigger challenge than securing the right location lies ahead for Microsoft as news breaks that it will open a flagship in central London.
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NewsSainsbury’s trials checkout-free payments
Sainsbury’s is piloting checkout-free shopping in-store, allowing customers to pay via an app rather than queuing at the tills.
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NewsDebenhams snaps up Blow stake in beauty services drive
Debenhams has acquired a stake in on-demand beauty services firm Blow Ltd, securing an exclusive partnership with the provider.
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AnalysisOnline secret shopper: A French Connection faux pas
French Connection's losses may have shrunk in the six months to the end of July, but by no means is it out of the woods.
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AnalysisHow to ensure your ecommerce offering is world-class
Following Retail Week’s inaugural Tech.event, Isobel Chillman asks how retailers can ensure their digital evolution creates the best possible experience for consumers.
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OpinionOpinion: Retail design companies must fail fast
The Tech. conference from Retail Week should have attracted store designers as well as technology fans, so why weren’t they there?
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NewsGoogle, John Lewis and M&S on backing the right tech
Directors at Google, John Lewis and M&S spoke today about backing the right tech.
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OpinionOpinion: Stores need individual personality and a USP
A friend of mine popped out to Lidl the other day to buy some milk and returned delighted with their purchase of a foot pump and a two-metre-long, inflatable pink flamingo.