All Customer experience articles – Page 42
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AnalysisMaking small formats work for big-box retailers
As big-box retailers like B&Q, Screwfix, Dixons Carphone and Decathlon open smaller, high street formats, John Ryan looks at the rules that should be followed.
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OpinionOpinion: Retail must put customers in the driving seat
We all know retail is a difficult place to be right now. Consumer expectations have been raised to an extremely high level by disruptive brands such as Amazon, Asos and Wiggle et al.
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GalleryIn pictures: Zara’s first digitally integrated store
Inditex unveiled the first-ever digitally integrated Zara store today in London’s Westfield Stratford City shopping centre.
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NewsAmazon Go to open more cashierless stores
Amazon is to open more of its cashierless ‘just walk out’ stores in the US.
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OpinionOpinion: Why has scanning come back to retail?
Back in 2011, a picture went round the world of a young man pointing his smartphone at a poster on the Seoul subway.
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AnalysisEvent: Five speakers not to be missed at Tech.
Tech. – the two-day festival of digital retailing and the technology driving it – returns this September. We take a peak at the speakers you need to watch.
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Retail VoiceEncourage consumer spending by delighting shoppers
How retailers can ensure this year’s projection of consumer spending comes to fruition
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Retail VoiceThree ways retailers are evolving their offers
Rupert Naylor, head of EMEA at APT, a Mastercard company, shares his insights on how retailers can improve their offerings and innovate across channels.
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AnalysisAnalysis: Five international retailers making space pay
As the shockwaves of the latest retail CVA – House of Fraser – echo across the industry, the pressure mounts on traditional retailers to eke out profit from their store estate or risk suffering the same fate.
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Retail VoiceFive steps to unlocking value from your loyal customers
Some brands are masters of the loyalty game, with programmes that delight customers and investors alike. Oliver Gryg at Avios offers five routes to success.
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OpinionOpinion: Are you an emotionally engaging retailer?
Those of a certain vintage may know of a Jimi Hendrix album entitled Are You Experienced, and for the past five or more years this might have been the theme for any retail conference anywhere.
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AnalysisHow chatbots have brought Marks & Spencer to a new audience
In a fast-paced digital environment where the competition is just one click away, offering a great customer experience is important.
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Retail VoiceEliminate in-store queues – not revenues
Sebestyén Dóra, head of business development at Ultinous, on the three ways predictive queue management can help to boost business.
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AnalysisAnalysis: How digital is central to JD’s growth plan
JD Sports has hit the acquisition trail hard recently, but key to the success of its spending spree will be digitally integrating its businesses into a global network.
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OpinionOpinion: Primark is the non-digital elephant in the room
Online or offline: it’s not a binary choice – both need to be in place for retailers.
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Retail VoiceGetting personal: Why convenience is not enough
Future tech investment strategies need to look beyond the practical and towards a more personal approach, says Kendal Stacey, major account manager at Daisy.
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OpinionCan service be slowed down to coffee-shop speed?
Picture this. You walk into a pub, pay some money and are then told to wait until your drink is ready. But that’s not the way it works…
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OpinionOpinion: We have a higher purpose than just selling stuff
I’ve never felt truly comfortable with the expression “retail therapy”.
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Retail VoiceFour ways to build the ultimate customer experience
David Turner, senior director EMEA marketing at Oracle NetSuite, explores what today’s customer is looking for both online and offline.