All Customer experience articles – Page 40
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VideoWatch: Mark Steel on the voice shopping and AR future
Sainsbury’s Argos digital director Mark Steel on what makes a great voice shopping experience and the importance of bringing together brilliant tech and brilliant staff.
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VideoWatch: Feelunique's Palix on finding the perfect tech team
FeelUnique chief executive Joel Palix talks about why online beauty is about to blow up and the impossibility of finding the perfect tech team.
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NewsArgos launches voice shopping with Google
Argos has rolled out a voice shopping service for Google Home devices that enables shoppers to order click-and-collect items.
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OpinionOpinion: Amazon should follow Coke into coffee shops
Whitbread’s surprise sale of Costa Coffee to Coca-Cola for £3.9bn prompts the question of who else might have been in the race for a caffeine fix – or who perhaps should have been.
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CartoonRetail cartoon: Footasylum run ragged
Patrick Blower’s take on Footasylum’s second profit in three months, despite sales rising.
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AnalysisNickolds and Collins on John Lewis and Waitrose's rebrand
John Lewis and Waitrose have unveiled some of the biggest changes to their businesses in decades, including a rebrand. Here, their managing directors write exclusively for Retail Week about positioning for success in a shifting retail landscape.
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Retail VoiceThe future of payments – last impressions count
Retailers must revolutionise payments made in store to prevent painful customer experience in the final step.
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AnalysisThe new tech shaping retail customer experience
Retail Week uncovers the cutting-edge technologies UK retailers should be aware of if they want to meet ever-increasing consumer demands.
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CartoonRetail cartoon: Take a rain check on grocery prices
Patrick Blower’s take on the news that this year’s extreme weather – from the ‘beast from the east’ to summer heatwaves – is having a knock-on effect on food prices.
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OpinionOpinion: How to avoid 'volcanic' online reviews
Customer feedback is essential for retailers – but how can they ensure the loudest voices are not the only ones potential new customers hear?
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OpinionRetailers can't treat customers like one-night stands
We often hear that we are in a general crisis of trust. Not only among brands, but also bankers, politicians, the media and nearly all institutions.
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OpinionOpinion: Spotting winners in the new retail market
Last November I began listing distressed retailers. I could already see then I would need a record to keep track of the growing number.
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OpinionOpinion: How the pound store is moving online
Poundland’s original founder Steve Smith has since launched Poundshop.com and is convinced ecommerce is the future for value-hungry shoppers.
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Retail VoiceCombat online generalists with services and specialism
In order to meet the increasing expectations of consumers, retailers must embrace the services revolution.
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AnalysisAnalysis: How retailers can create a digital culture
In this exclusive extract from his new book, 100 Practical Ways to Improve Customer Experience, Martin Newman highlights how businesses can stay relevant in the new environment.
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NewsB&Q changes loyalty scheme as part of low-prices push
B&Q is to make changes to one of its loyalty schemes as it adopts an overt ‘everyday low prices’ strategy.
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NewsDixons Carphone: 10 million records hit by data breach
Dixons Carphone has revealed a data breach affected 10 million personal data records, up from its original estimate of 1.2 million.
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AnalysisIn numbers: The best digital retailers in the UK
Retail Week Indicator, launched last week, highlights the best digital retailers in the UK. Here we look at what it takes to get into the top 20.
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OpinionOpinion: Customer-centric culture should be top of menu
Does your business spend more time thinking about its strategy or its culture?
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OpinionOpinion: Retailers must smarten up to keep customer loyalty
Given that large parts of the British retail industry are increasingly scrabbling to maintain footfall and sales growth, encouraging customer loyalty has never been so crucial.